{"id":2091432,"date":"2023-11-03T10:36:41","date_gmt":"2023-11-03T17:36:41","guid":{"rendered":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2091432"},"modified":"2023-11-03T17:45:42","modified_gmt":"2023-11-04T00:45:42","slug":"modernization-of-utilities","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/utility-network\/electric-gas\/modernization-of-utilities","title":{"rendered":"Modernization of Utilities and the Supporting Role of GIS"},"author":7521,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":""},"categories":[23341,37141,25741],"tags":[771872,771882,772272,772282,679741],"industry":[],"product":[36571,515312],"class_list":["post-2091432","blog","type-blog","status-publish","format-standard","hentry","category-analytics","category-decision-support","category-electric-gas","tag-gis-enterprise","tag-networks","tag-power-delivery","tag-smart-infrastructure","tag-utility","product-arcgis-enterprise","product-utility-network"],"acf":{"short_description":"Utilities are transitioning toward distributed grids to promote sustainable communities with renewable resources. ","flexible_content":[{"acf_fc_layout":"content","content":"

Modernization of utilities is pervasive across the globe.\u00a0 As a whole, the power delivery industry is transitioning to improved methods and technology due to regulatory and social pressures.\u00a0 This trend can be seen across all industries and in most countries.\u00a0 For example, hydrocarbon-based power plants are outfitted with improved systems for emission reduction or capture.\u00a0 There is a greater dependency on modern renewable generation such as solar, wind, and improved hydro facilities (eg. pump stations).\u00a0 For system operators, telemetry devices enable remote control for rapid response during service disruptions and to improve customer service.\u00a0 Examples of such devices include Supervisory Control and Data Acquisition (SCADA) and Advanced Metering Instrument (AMI).<\/p>\n

Many of the newer methods and systems have a strong spatial component.\u00a0 Engineers maintain and construct new lines and stations with more powerful tools for a richer understanding of the construction impact on the local environment.\u00a0 Geospatial technology enables better communication between engineers responsible for routing, surveyors identifying the centerline, and construction of the facilities.\u00a0 Field crews have remote mapping tools to ensure the proper equipment is available for maintenance and traversing environmentally sensitive areas.\u00a0 Customer service teams leverage improved technology for optimal routing in the event of trouble and service calls, and develop deeper relationships with communities. \u00a0Business development teams use information from across the organization to provide incentives for sustainable community growth for their regions. For managing these changes, utilities moved from systems where information is secured locally to an enterprise approach to information management.\u00a0 A good example of how utilities are undergoing the transition can be found here: The Fourth Industrial Revolution Empowered by End-to-End Electric Power System<\/a>.<\/p>\n

 <\/p>\n"},{"acf_fc_layout":"content","content":"

Technology is Responding to the Changes<\/h2>\n

In most instances, utilities track their assets in various databases or specialized platforms based on the purpose of the facilities.\u00a0 Those assets have spatial elements or components that are included within their respective tables.\u00a0\u00a0 For example, above-ground power line systems, poles, stations, and protective devices all have precise geographic location data. Data scientists now leverage Geographic Information Systems (GIS) teams to analyze, visualize, and manage user-focused solutions for supporting engineers.\u00a0 GIS technology is exemplary for the use of big data systems such as telemetry, including AMI or SCADA.\u00a0 Telemetric data is exemplified by remote meters or devices that track system changes over time.\u00a0 System operators are overwhelmed with large volumes of telemetric data, geospatial enrichment provides system context, trends, and patterns for analysis.\u00a0 The ability to fully integrate geospatial enrichment into system data for operators and field crews has created a powerful technology platform for response and reliability.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2105952,"id":2105952,"title":"System Security Specialist Working at System Control Center. Roo","filename":"adobestock-163119167-scaled.jpg","filesize":328071,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-163119167-scaled.jpg","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/utility-network\/electric-gas\/modernization-of-utilities\/system-security-specialist-working-at-system-control-center-roo","alt":"","author":"7521","description":"","caption":"Image 1. System Control Center","name":"system-security-specialist-working-at-system-control-center-roo","status":"inherit","uploaded_to":2091432,"date":"2023-10-19 15:30:21","modified":"2023-10-30 16:55:19","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2560,"height":1440,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-163119167-213x200.jpg","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-163119167-scaled.jpg","medium-width":464,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-163119167-scaled.jpg","medium_large-width":768,"medium_large-height":432,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-163119167-scaled.jpg","large-width":1920,"large-height":1080,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-163119167-1536x864.jpg","1536x1536-width":1536,"1536x1536-height":864,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-163119167-2048x1152.jpg","2048x2048-width":2048,"2048x2048-height":1152,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-163119167-826x465.jpg","card_image-width":826,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-163119167-1920x1080.jpg","wide_image-width":1920,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

If geospatial solutions have improved the operational response, it can be considered a game-changer for engineering and routing new facilities.\u00a0 Terrain and topography play a significant role in the effectiveness of siting and reducing the environmental footprint of new assets.\u00a0 It\u2019s also a powerful tool for communicating environmentally sensitive locations such as wetlands or culturally sensitive regions such as cemeteries. \u00a0GIS has a long history of supporting asset management through field inspections and reliability programs through an array of solutions. This modernization of utilities comes in many flavors.\u00a0 For example, most forms of Enterprise Asset Management (EAM) include spatial information for rapid response and repair by maintenance engineers.\u00a0 When it comes to logistics and resources, Enterprise Resource Planning tools are significantly enriched using spatial information.\u00a0 Integrating available GIS data such as the ArcGIS Living Atlas of the World<\/a>, or demographics from the American Community Survey<\/a> enriches all of the above opportunities.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2091752,"id":2091752,"title":"UtilityModernGIS","filename":"Screenshot-2023-10-03-at-9.11.55\u202fAM.png","filesize":1298343,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/Screenshot-2023-10-03-at-9.11.55\u202fAM.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/utility-network\/electric-gas\/modernization-of-utilities\/screenshot-2023-10-03-at-9-11-55-am","alt":"Utility GIS In the Modern Enterprise","author":"7521","description":"","caption":"Figure 1. Utility GIS In the Modern Enterprise","name":"screenshot-2023-10-03-at-9-11-55-am","status":"inherit","uploaded_to":2091432,"date":"2023-10-03 16:12:47","modified":"2023-10-03 16:14:35","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2048,"height":1148,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/Screenshot-2023-10-03-at-9.11.55\u202fAM-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/Screenshot-2023-10-03-at-9.11.55\u202fAM.png","medium-width":464,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/Screenshot-2023-10-03-at-9.11.55\u202fAM.png","medium_large-width":768,"medium_large-height":431,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/Screenshot-2023-10-03-at-9.11.55\u202fAM.png","large-width":1920,"large-height":1076,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/Screenshot-2023-10-03-at-9.11.55\u202fAM-1536x861.png","1536x1536-width":1536,"1536x1536-height":861,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/Screenshot-2023-10-03-at-9.11.55\u202fAM.png","2048x2048-width":2048,"2048x2048-height":1148,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/Screenshot-2023-10-03-at-9.11.55\u202fAM-826x463.png","card_image-width":826,"card_image-height":463,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/Screenshot-2023-10-03-at-9.11.55\u202fAM-1920x1076.png","wide_image-width":1920,"wide_image-height":1076}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Increasing the Return on Investment of Data and Systems<\/h2>\n

The modernization of utilities and information science takes many forms.\u00a0 Data acquisition, for example, is one of the most resource-intensive and costly elements of engineering. Airborne imagery of assets can provide insight and context for new construction, environmental mitigation, and land management.\u00a0 \u00a0Serving and managing both active and historical imagery can be challenging at best.\u00a0 The ArcGIS Image Server for ArcGIS Enterprise<\/a> enables next-generation imagery management for utilities supporting the entire organization.\u00a0 For precise survey and LIDAR elevation data, ArcGIS Pro<\/a> provides a rich user experience for dense elevation data.\u00a0 Survey centerline, station and offset data traditionally was limited to survey teams.\u00a0 Linear Referencing<\/a> tools in ArcGIS Pro enable survey data to be shared with right of way and encroachment groups.\u00a0 All these tools enable organizations to increase the return on investment of costly data by sharing across the business.<\/p>\n"},{"acf_fc_layout":"content","content":"

Asset management is one of the most significant opportunities to increase return on investment.\u00a0 The ability to gain deeper insight into spatial trends and patterns of facility reliability is the path toward prescriptive maintenance.\u00a0 Asset lifecycle and maintenance programs can be delivered with greater precision by visualizing customer load and asset failure patterns.\u00a0 Easements and encroachments can be managed with greater precision and directed based on geospatially enriched engineering data.\u00a0 The ArcGIS Parcel Fabric<\/a> when used in conjunction with utility assets enables high-precision right-of-way data to reduce land acquisition costs in urban environments.<\/p>\n

With modern AMI, utilities have greater insight into usage and patterns of operational data. \u00a0This information is used for measuring system reliability and enabling optimized power quality based on usage and customer behaviors.\u00a0 This pattern of usage data can be leveraged for promoting customer incentive programs, reduce asset management costs by focusing on improvements, and enable new construction with the intent of minimizing the impact to local environments.\u00a0 Integrating that information with open-source data such as demographics and social media feeds can be a powerful tool for business and community development teams.\u00a0 Information systems leverage all this rich data for greater insight into customer engagement and patterns of operational performance.\u00a0 Having that deeper understanding helps engineers focus on new infrastructure growth, reduce the environmental footprint of new construction, and support sustainable municipalities for their customers.<\/p>\n"},{"acf_fc_layout":"content","content":"

Modernization of Utilities<\/h2>\n

The modernization of utilities can be evidenced by the expanded use of rich data, powerful user-focused GIS and business information systems, and a strong eye on environmental mitigation.\u00a0 Regulatory and social pressures toward smart and sustainable communities require engineers to have an increased dependency upon information for decision-making.\u00a0 The ArcGIS Enterprise provides a wealth of smart maps, applications, and methods of communicating that rich data for users.\u00a0 The reduction of information silos and collaborative environments in utilities has a positive impact on the primary drivers of utilities, regardless of industry.\u00a0 Safety, reliability, and an improved customer experience are all benefited by sharing a deeper and more performant level of operational and informational data systems.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2106002,"id":2106002,"title":"Installing solar photovoltaic panel system. Solar panel technici","filename":"adobestock-314129690-scaled.jpg","filesize":451183,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-314129690-scaled.jpg","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/utility-network\/electric-gas\/modernization-of-utilities\/installing-solar-photovoltaic-panel-system-solar-panel-technici","alt":"Solar","author":"7521","description":"","caption":"Image 2. Installing rooftop solar photovoltaic panel system. ","name":"installing-solar-photovoltaic-panel-system-solar-panel-technici","status":"inherit","uploaded_to":2091432,"date":"2023-10-19 15:33:42","modified":"2023-10-30 16:55:53","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2560,"height":1706,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-314129690-213x200.jpg","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-314129690-scaled.jpg","medium-width":392,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-314129690-scaled.jpg","medium_large-width":768,"medium_large-height":512,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-314129690-scaled.jpg","large-width":1621,"large-height":1080,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-314129690-1536x1024.jpg","1536x1536-width":1536,"1536x1536-height":1024,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-314129690-2048x1365.jpg","2048x2048-width":2048,"2048x2048-height":1365,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-314129690-698x465.jpg","card_image-width":698,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/adobestock-314129690-1620x1080.jpg","wide_image-width":1620,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""}],"authors":[{"ID":7521,"user_firstname":"Remi","user_lastname":"Myers","nickname":"Remi Myers","user_nicename":"rmyersesri88","display_name":"Remi Myers","user_email":"RMyers@esri.com","user_url":"","user_registered":"2018-03-21 18:21:22","user_description":"Remi is the Product Manager for the ArcGIS Utility Network and spends his free time exploring the US Southwest desert and California beaches.","user_avatar":""},{"ID":348182,"user_firstname":"Melissa","user_lastname":"Mayo","nickname":"Melissa Mayo","user_nicename":"mmayo","display_name":"Melissa Mayo","user_email":"mmayo@esri.com","user_url":"","user_registered":"2023-10-31 20:31:05","user_description":"Melissa is an engineer on the product team focused in applied geography. She can be found hiking and exploring national parks during her travels.","user_avatar":""}],"related_articles":[{"ID":1791242,"post_author":"304562","post_date":"2022-12-09 07:31:19","post_date_gmt":"2022-12-09 15:31:19","post_content":"","post_title":"Baby Steps to Quantum Leap","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"utility-enterprise-gis","to_ping":"","pinged":"","post_modified":"2025-07-22 13:58:40","post_modified_gmt":"2025-07-22 20:58:40","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=1791242","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":1527822,"post_author":"304562","post_date":"2022-04-25 08:00:41","post_date_gmt":"2022-04-25 15:00:41","post_content":"","post_title":"Journey to the Utility Network: First Steps","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"starting-your-utility-network-journey","to_ping":"","pinged":"","post_modified":"2025-07-22 16:33:20","post_modified_gmt":"2025-07-22 23:33:20","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=1527822","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"}],"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/utilityv3Card.jpg","wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2023\/10\/utilityv3wide2.jpg"},"yoast_head":"\nModernization of Utilities and the Supporting Role of GIS<\/title>\n<meta name=\"description\" content=\"An overview of GIS as it transforms to support the modernization of utilities workflows. 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