{"id":2524382,"date":"2024-10-08T10:32:03","date_gmt":"2024-10-08T17:32:03","guid":{"rendered":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2524382"},"modified":"2024-10-08T10:39:32","modified_gmt":"2024-10-08T17:39:32","slug":"new-in-support-app-oct24","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/new-in-support-app-oct24","title":{"rendered":"What\u2019s New in the Esri Support App (October 2024)"},"author":360112,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":""},"categories":[37501,37511],"tags":[772732,772722,772712,769122],"industry":[],"product":[421922],"class_list":["post-2524382","blog","type-blog","status-publish","format-standard","hentry","category-administration","category-sharing-collaboration","tag-esri-support-ai-chatbot","tag-esri-support-app","tag-esri-support-services","tag-technical-support","product-arcgis"],"acf":{"authors":[{"ID":360112,"user_firstname":"Molly","user_lastname":"Green-Hogeweg","nickname":"Molly Green-Hogeweg","user_nicename":"m-green-hogeweg","display_name":"Molly Green-Hogeweg","user_email":"m.green-hogeweg@esri.com","user_url":"","user_registered":"2024-08-12 15:47:15","user_description":"Molly is a writer and editor for support.esri.com. She\u2019s been with Esri since 2020, building self-service resources for Esri\u2019s customers. Outside the office, she refurbishes discarded furniture and reads everything she can get her hands on.","user_avatar":""}],"short_description":"Improvements to the Esri Support app include organizational login, access to more content, dark mode, and faster AI.","flexible_content":[{"acf_fc_layout":"content","content":"

The Esri Support app team constantly works to improve your access to technical support tools and resources in the Esri Support app. In the last year, we released the Esri Support AI chatbot<\/a>, improved its functionality<\/a>, provided powerful case management and logging tools<\/a>, and added new ways to contact technical support<\/a>. Now, we\u2019re pleased to announce a new batch of updates.<\/p>\n

 <\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2524422,"id":2524422,"title":"blog-login","filename":"blog-login.png","filesize":122867,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-login.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/new-in-support-app-oct24\/blog-login","alt":"The login screen from the Esri Support app","author":"360112","description":"","caption":"","name":"blog-login","status":"inherit","uploaded_to":2524382,"date":"2024-10-08 16:26:43","modified":"2024-10-08 16:27:08","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2810,"height":1259,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-login-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-login.png","medium-width":464,"medium-height":208,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-login.png","medium_large-width":768,"medium_large-height":344,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-login.png","large-width":1920,"large-height":860,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-login-1536x688.png","1536x1536-width":1536,"1536x1536-height":688,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-login-2048x918.png","2048x2048-width":2048,"2048x2048-height":918,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-login-826x370.png","card_image-width":826,"card_image-height":370,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-login-1920x860.png","wide_image-width":1920,"wide_image-height":860}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Log In with Your Organization’s URL<\/h2>\n

Previously, the Esri Support app only allowed users to log in with their ArcGIS Online account. This restricted many of you from accessing the app with your Enterprise organization\u2019s log in.<\/p>\n

Thanks to recent changes, you can now use your Enterprise credentials. If you\u2019re an authorized caller to Esri Support, and you log in via your organization, you\u2019ll gain access to case creation and management tools<\/a> in addition to technical content and the AI Chatbot.<\/p>\n

Check out our blog post for details on how to log in.<\/a><\/p>\n

 <\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2524442,"id":2524442,"title":"blog-features","filename":"blog-features.png","filesize":2845307,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-features.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/new-in-support-app-oct24\/blog-features","alt":"Screens from blogs, notifications, articles, and videos in the Esri Support app","author":"360112","description":"","caption":"","name":"blog-features","status":"inherit","uploaded_to":2524382,"date":"2024-10-08 16:28:57","modified":"2024-10-08 16:30:44","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2749,"height":1181,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-features-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-features.png","medium-width":464,"medium-height":199,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-features.png","medium_large-width":768,"medium_large-height":330,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-features.png","large-width":1920,"large-height":825,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-features-1536x660.png","1536x1536-width":1536,"1536x1536-height":660,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-features-2048x880.png","2048x2048-width":2048,"2048x2048-height":880,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-features-826x355.png","card_image-width":826,"card_image-height":355,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-features-1920x825.png","wide_image-width":1920,"wide_image-height":825}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Access More Content<\/h2>\n

We\u2019ve added more technical content to the Esri Support app. On top of technical articles, videos, and patches, you can now read select ArcGIS Blog posts in the app. You\u2019ll also receive notifications from the app when we post a new one, so you never miss important information which could affect or your ArcGIS deployment.<\/p>\n

 <\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2524452,"id":2524452,"title":"blog-dark-mode","filename":"blog-dark-mode.png","filesize":330821,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-dark-mode.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/new-in-support-app-oct24\/blog-dark-mode","alt":"The home feed of the Esri Support app in dark mode","author":"360112","description":"","caption":"","name":"blog-dark-mode","status":"inherit","uploaded_to":2524382,"date":"2024-10-08 16:31:40","modified":"2024-10-08 16:32:02","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2810,"height":1259,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-dark-mode-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-dark-mode.png","medium-width":464,"medium-height":208,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-dark-mode.png","medium_large-width":768,"medium_large-height":344,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-dark-mode.png","large-width":1920,"large-height":860,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-dark-mode-1536x688.png","1536x1536-width":1536,"1536x1536-height":688,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-dark-mode-2048x918.png","2048x2048-width":2048,"2048x2048-height":918,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-dark-mode-826x370.png","card_image-width":826,"card_image-height":370,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-dark-mode-1920x860.png","wide_image-width":1920,"wide_image-height":860}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Switch to Dark Mode<\/h2>\n

We\u2019ve made several UI changes, including dark mode\u2014the most requested update to the app. You can switch to dark mode by tapping the Apperance button on the More page.<\/p>\n

 <\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2524462,"id":2524462,"title":"blog-chat","filename":"blog-chat.png","filesize":1144386,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-chat.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/new-in-support-app-oct24\/blog-chat","alt":"Four screens from the Esri Support app displaying a conversation with the Esri Support AI chatbot","author":"360112","description":"","caption":"","name":"blog-chat","status":"inherit","uploaded_to":2524382,"date":"2024-10-08 16:32:45","modified":"2024-10-08 16:33:14","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2748,"height":1181,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-chat-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-chat.png","medium-width":464,"medium-height":199,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-chat.png","medium_large-width":768,"medium_large-height":330,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-chat.png","large-width":1920,"large-height":825,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-chat-1536x660.png","1536x1536-width":1536,"1536x1536-height":660,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-chat-2048x880.png","2048x2048-width":2048,"2048x2048-height":880,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-chat-826x355.png","card_image-width":826,"card_image-height":355,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/blog-chat-1920x825.png","wide_image-width":1920,"wide_image-height":825}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Triage Even Faster<\/h2>\n

You\u2019ll also see improved performance from the Esri Support AI Chatbot<\/a>, with a faster response time and an expanded content database. Use the chatbot to find answers to your GIS questions anywhere, anytime on the app, or test it out on support.esri.com where it was recently released<\/a>.<\/p>\n

Download Now<\/h2>\n

Download the app in the\u00a0App Store<\/a>\u00a0and on\u00a0Google Play<\/a>.<\/p>\n"}],"related_articles":[{"ID":2168792,"post_author":"348782","post_date":"2023-11-21 09:02:45","post_date_gmt":"2023-11-21 17:02:45","post_content":"","post_title":"What's New in the Esri Support App (Version 7.0)","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"esri-support-app-version-7-0","to_ping":"","pinged":"","post_modified":"2024-02-14 16:33:12","post_modified_gmt":"2024-02-15 00:33:12","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2168792","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"2","filter":"raw"},{"ID":2370742,"post_author":"348782","post_date":"2024-06-21 10:59:35","post_date_gmt":"2024-06-21 17:59:35","post_content":"","post_title":"Conversational AI Chatbot for Support","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"conversational-ai-for-support","to_ping":"","pinged":"","post_modified":"2024-06-21 10:59:35","post_modified_gmt":"2024-06-21 17:59:35","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2370742","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":2524602,"post_author":"360112","post_date":"2024-10-08 10:30:50","post_date_gmt":"2024-10-08 17:30:50","post_content":"","post_title":"Organizational Login for the Esri Support App","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"organizational-login-support-app","to_ping":"","pinged":"","post_modified":"2024-10-08 10:36:37","post_modified_gmt":"2024-10-08 17:36:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2524602","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"}],"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/whatsnewblog-card.png","wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/10\/whatsnewblog-banner.png"},"yoast_head":"\nWhat\u2019s New in the Esri Support App (October 2024)<\/title>\n<meta name=\"description\" content=\"Improvements to the Esri Support app include organizational login, access to more content, dark mode, and faster AI.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/new-in-support-app-oct24\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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