{"id":2702812,"date":"2025-02-25T17:18:27","date_gmt":"2025-02-26T01:18:27","guid":{"rendered":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&#038;p=2702812"},"modified":"2025-06-27T08:51:13","modified_gmt":"2025-06-27T15:51:13","slug":"driving-process-improvements-using-your-organizations-historical-job-data","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data","title":{"rendered":"Driving process improvements using your organization&#8217;s historical job data"},"author":313862,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":""},"categories":[37501,23341,23851],"tags":[765562,773722,348792],"industry":[],"product":[760392],"class_list":["post-2702812","blog","type-blog","status-publish","format-standard","hentry","category-administration","category-analytics","category-data-management","tag-arcgis-workflow-manager","tag-improve-workflows","tag-repeatable-workflow","product-workflow-manager"],"acf":{"authors":[{"ID":313862,"user_firstname":"Robert","user_lastname":"Smith","nickname":"Robert A. Smith","user_nicename":"rsmith","display_name":"Robert Smith","user_email":"rsmith@esri.com","user_url":"","user_registered":"2022-06-27 18:30:02","user_description":"Robert is a Product Engineer on the ArcGIS Workflow Manager team.  Outside of his work, Robert loves being outdoors and exploring Southern California.","user_avatar":"<img data-del=\"avatar\" src='https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2022\/06\/Headshot-471x465.jpg' class='avatar pp-user-avatar avatar-96 photo ' height='96' width='96'\/>"}],"short_description":"Maintaining jobs' final statuses after closing is a helpful way to keep metrics on your organization's work","flexible_content":[{"acf_fc_layout":"content","content":"<p>For many organizations, even when processes are well-documented and followed, it can be difficult to sift through the paper-trails later and understand what\u2019s going right and wrong.\u00a0 Good historical recordkeeping and analysis helps us find the answers that make our work more impactful. \u00a0ArcGIS Workflow Manager allows you to <a href=\"https:\/\/doc.arcgis.com\/en\/workflow-manager\/latest\/help\/manage-jobs.htm\">track your organization\u2019s work<\/a> using common job properties like status, priority, due date, type, and assignment.\u00a0 This information is valuable for more than just keeping track of your organization\u2019s current and future work.\u00a0 Jobs your organization have already completed and closed can be equally important to track when identifying process improvements and resolving issues.<\/p>\n<p>For instance, in a submission and review process, jobs could be closed for many different reasons that may be important to know later.\u00a0 A few possibilities are<\/p>\n<ul>\n<li>The submission was reviewed and accepted.<\/li>\n<li>The submission was returned for corrections, which will be made in the same job.<\/li>\n<li>The submission was returned for corrections, which will be made in a separate job.<\/li>\n<li>The submission was a duplicate of another submission.<\/li>\n<li>The submission was cancelled because it was determined to be invalid or unnecessary while the job was in-progress.<\/li>\n<\/ul>\n<p>To know what\u2019s going well and where we can improve, it\u2019s useful to be able to be able to distinguish between these different outcomes in our past work and summarize what is happening.<\/p>\n<p>Job status is an especially important property, both for tracking individual jobs and for identifying larger trends.\u00a0 With the 11.3 Enterprise and June 2024 Online releases of Workflow Manager\u00a0, you now have the option to \u00a0 after closing it.\u00a0 This allows you to use job status to sort, filter, and summarize your closed work.\u00a0 To learn more about this, let\u2019s explore our submission-and-review example.<\/p>\n<p><strong>Configuring jobs to maintain final status<\/strong><\/p>\n<p>Below we have a simplified example of a county Public Works department\u2019s ground disturbance permitting process.\u00a0 A customer submits a request to the county by completing a Survey123 survey, which triggers the creation of a job in Workflow Manager.\u00a0 The analyst is then automatically notified via email to review the request, and to adjust the disturbance area if needed.\u00a0 Then, the job is automatically reassigned to a risk assessor, who will determine whether to accept or reject the request.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2702832,"id":2702832,"title":"Maintain Status Blog - Diagram","filename":"Maintain-Status-Blog-Diagram.jpg","filesize":40214,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Diagram.jpg","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\/maintain-status-blog-diagram","alt":"","author":"313862","description":"","caption":"","name":"maintain-status-blog-diagram","status":"inherit","uploaded_to":2702812,"date":"2025-02-25 23:27:37","modified":"2025-02-25 23:27:37","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":652,"height":905,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Diagram-213x200.jpg","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Diagram.jpg","medium-width":188,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Diagram.jpg","medium_large-width":652,"medium_large-height":905,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Diagram.jpg","large-width":652,"large-height":905,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Diagram.jpg","1536x1536-width":652,"1536x1536-height":905,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Diagram.jpg","2048x2048-width":652,"2048x2048-height":905,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Diagram-335x465.jpg","card_image-width":335,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Diagram.jpg","wide_image-width":652,"wide_image-height":905}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p>Once the risk assessor performs the risk review, they must decide whether the ground disturbance permit request has passed or failed.\u00a0 If it passes, emails will be sent to the requestor to notify them, and to the permitting office to have the permit issued.\u00a0 If it fails, the risk assessor will add their comments, which will then be forwarded to the requestor.\u00a0 In either case, the job is now closed.<\/p>\n<p>Eventually, we will want to look back at closed jobs to generate metrics.\u00a0 For example, we may want to know the acceptance rate of requests, or the number of customers with multiple rejected submissions.\u00a0 We may also want to compare requests that passed risk review with those that failed, to identify common problems.\u00a0 Job status is the most straightforward way to distinguish between accepted and rejected requests, so maintaining the final status of these jobs will be important.\u00a0 This option is available to us when we <a href=\"https:\/\/doc.arcgis.com\/en\/workflow-manager\/latest\/help\/create-and-manage-job-templates.htm\">configure the job template<\/a>.\u00a0 In the Profile tab, you\u2019ll see Maintain Status as an option when setting the final job status.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2703072,"id":2703072,"title":"Maintain Status Blog - Job Template","filename":"Maintain-Status-Blog-Job-Template-2.png","filesize":14763,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job-Template-2.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\/maintain-status-blog-job-template-3","alt":"","author":"313862","description":"","caption":"","name":"maintain-status-blog-job-template-3","status":"inherit","uploaded_to":2702812,"date":"2025-02-26 00:03:14","modified":"2025-02-26 00:03:14","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":502,"height":264,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job-Template-2-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job-Template-2.png","medium-width":464,"medium-height":244,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job-Template-2.png","medium_large-width":502,"medium_large-height":264,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job-Template-2.png","large-width":502,"large-height":264,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job-Template-2.png","1536x1536-width":502,"1536x1536-height":264,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job-Template-2.png","2048x2048-width":502,"2048x2048-height":264,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job-Template-2.png","card_image-width":502,"card_image-height":264,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job-Template-2.png","wide_image-width":502,"wide_image-height":264}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p>Once you have configured this option, you\u2019ll notice that once a job is closed, it will keep its final status.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2703082,"id":2703082,"title":"Maintain Status Blog - Job.jpg","filename":"Maintain-Status-Blog-Job.jpg-2.png","filesize":21867,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job.jpg-2.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\/maintain-status-blog-job-jpg-3","alt":"","author":"313862","description":"","caption":"","name":"maintain-status-blog-job-jpg-3","status":"inherit","uploaded_to":2702812,"date":"2025-02-26 00:03:29","modified":"2025-02-26 00:03:29","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":273,"height":321,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job.jpg-2-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job.jpg-2.png","medium-width":222,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job.jpg-2.png","medium_large-width":273,"medium_large-height":321,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job.jpg-2.png","large-width":273,"large-height":321,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job.jpg-2.png","1536x1536-width":273,"1536x1536-height":321,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job.jpg-2.png","2048x2048-width":273,"2048x2048-height":321,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job.jpg-2.png","card_image-width":273,"card_image-height":321,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Job.jpg-2.png","wide_image-width":273,"wide_image-height":321}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p><strong>Tracking and summarizing closed jobs by status<\/strong><\/p>\n<p>We can take advantage of this in the Manage Page by configuring <a href=\"https:\/\/doc.arcgis.com\/en\/workflow-manager\/latest\/administer\/create-and-manage-shared-searches.htm\">shared searches<\/a> and <a href=\"https:\/\/doc.arcgis.com\/en\/workflow-manager\/latest\/administer\/create-and-manage-shared-charts.htm\">shared charts<\/a>.\u00a0 Below, you can see we have configured a shared search to query closed jobs (<em>closed = \u20181\u2019<\/em>) which were created from our permitting review template (<em>jobTemplateName = \u2018Ground Disturbance Permit Review\u2019<\/em>).\u00a0 In the job list, we will display the jobs\u2019 name, status, priority, and the date they were closed, and we will sort them by priority.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2703102,"id":2703102,"title":"Maintain Status Blog - Shared Search","filename":"Maintain-Status-Blog-Shared-Search.png","filesize":20767,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Search.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\/maintain-status-blog-shared-search","alt":"","author":"313862","description":"","caption":"","name":"maintain-status-blog-shared-search","status":"inherit","uploaded_to":2702812,"date":"2025-02-26 00:10:35","modified":"2025-02-26 00:10:35","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":466,"height":332,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Search-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Search.png","medium-width":366,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Search.png","medium_large-width":466,"medium_large-height":332,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Search.png","large-width":466,"large-height":332,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Search.png","1536x1536-width":466,"1536x1536-height":332,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Search.png","2048x2048-width":466,"2048x2048-height":332,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Search.png","card_image-width":466,"card_image-height":332,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Search.png","wide_image-width":466,"wide_image-height":332}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p>Our workflow item also comes pre-configured with a shared chart displaying job status.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2703112,"id":2703112,"title":"Maintain Status Blog - Shared Charts","filename":"Maintain-Status-Blog-Shared-Charts.png","filesize":23981,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Charts.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\/maintain-status-blog-shared-charts","alt":"","author":"313862","description":"","caption":"","name":"maintain-status-blog-shared-charts","status":"inherit","uploaded_to":2702812,"date":"2025-02-26 00:11:49","modified":"2025-02-26 00:11:49","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":624,"height":224,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Charts-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Charts.png","medium-width":464,"medium-height":167,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Charts.png","medium_large-width":624,"medium_large-height":224,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Charts.png","large-width":624,"large-height":224,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Charts.png","1536x1536-width":624,"1536x1536-height":224,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Charts.png","2048x2048-width":624,"2048x2048-height":224,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Charts.png","card_image-width":624,"card_image-height":224,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Shared-Charts.png","wide_image-width":624,"wide_image-height":224}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p>In the Manage Page, we can use our shared search and shared chart together to display the status of our closed ground disturbance permit requests.\u00a0 Below, you can see that we have selected our shared search and expanded the Job Status shared chart.\u00a0 We can see that out of the nine requests we have closed, four were accepted and five failed preliminary assessment.\u00a0 In the map view, job locations are color-coded by status.\u00a0 Using the Job List, pop-ups, or the Job Details panel, we can select our failed requests to investigate further.\u00a0 If you find that a job needs to be <a href=\"https:\/\/doc.arcgis.com\/en\/workflow-manager\/latest\/help\/manage-jobs.htm\">reopened and updated, re-assigned, or re-routed<\/a>, you can also do this from the Manage Page.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2703122,"id":2703122,"title":"Maintain Status Blog - Manage Page","filename":"Maintain-Status-Blog-Manage-Page.png","filesize":249514,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Manage-Page.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\/maintain-status-blog-manage-page","alt":"","author":"313862","description":"","caption":"","name":"maintain-status-blog-manage-page","status":"inherit","uploaded_to":2702812,"date":"2025-02-26 00:13:03","modified":"2025-02-26 00:13:03","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":708,"height":294,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Manage-Page-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Manage-Page.png","medium-width":464,"medium-height":193,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Manage-Page.png","medium_large-width":708,"medium_large-height":294,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Manage-Page.png","large-width":708,"large-height":294,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Manage-Page.png","1536x1536-width":708,"1536x1536-height":294,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Manage-Page.png","2048x2048-width":708,"2048x2048-height":294,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Manage-Page.png","card_image-width":708,"card_image-height":294,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/Maintain-Status-Blog-Manage-Page.png","wide_image-width":708,"wide_image-height":294}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"<p>If you would like a more custom viewer for your job data, this is also possible. \u00a0You can achieve this by <a href=\"https:\/\/enterprise.arcgis.com\/en\/portal\/latest\/use\/create-hosted-views.htm\">creating a view<\/a> from the Workflow Layer and using it as a data source for an ArcGIS Dashboard or similar application.<\/p>\n<p><span style=\"font-weight: normal !msorm;\"><strong>In Closing<\/strong><\/span><\/p>\n<p>For organizations that want to make data-driven process improvements, ArcGIS Workflow Manager is there with the tools to turn your completed work into valuable insights. \u00a0Here we saw an example of a submission and review process with multiple possible outcomes.\u00a0 Leveraging the Maintain Status option in our Job Template, we used shared searches and shared charts to query and summarize our closed jobs in the Manage Page.\u00a0 These tools make it easy for organizations to explore their past work and address issues.\u00a0 I hope this has inspired you to give your closed jobs a second life by taking advantage of the data they leave behind!<\/p>\n<p><strong>Learn more about ArcGIS Workflow Manager<\/strong><\/p>\n<p>Want to learn more about ArcGIS Workflow Manager? Check out our\u00a0<a href=\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/data-management\/arcgis-workflow-manager-resources\/\">Resources for ArcGIS Workflow Manager blog<\/a> to connect with us and discover everything you can do with Workflow Manager.<\/p>\n"}],"related_articles":"","show_article_image":false,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/02\/workflow-chart-image.jpg","wide_image":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Driving process improvements using your organization&#039;s historical job data<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Driving process improvements using your organization&#039;s historical job data\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\" \/>\n<meta property=\"og:site_name\" content=\"ArcGIS Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/esrigis\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-27T15:51:13+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ESRI\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\"},\"author\":{\"name\":\"Robert Smith\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/f163673e7adfc1f21a63669c9a62a70a\"},\"headline\":\"Driving process improvements using your organization&#8217;s historical job data\",\"datePublished\":\"2025-02-26T01:18:27+00:00\",\"dateModified\":\"2025-06-27T15:51:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\"},\"wordCount\":10,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#organization\"},\"keywords\":[\"ArcGIS Workflow Manager\",\"Improve Workflows\",\"repeatable workflow\"],\"articleSection\":[\"Administration\",\"Analytics\",\"Data Management\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\",\"name\":\"Driving process improvements using your organization's historical job data\",\"isPartOf\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#website\"},\"datePublished\":\"2025-02-26T01:18:27+00:00\",\"dateModified\":\"2025-06-27T15:51:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.esri.com\/arcgis-blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Driving process improvements using your organization&#8217;s historical job data\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#website\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/\",\"name\":\"ArcGIS Blog\",\"description\":\"Get insider info from Esri product teams\",\"publisher\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.esri.com\/arcgis-blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#organization\",\"name\":\"Esri\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png\",\"contentUrl\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png\",\"width\":400,\"height\":400,\"caption\":\"Esri\"},\"image\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/esrigis\/\",\"https:\/\/x.com\/ESRI\",\"https:\/\/www.linkedin.com\/company\/5311\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/f163673e7adfc1f21a63669c9a62a70a\",\"name\":\"Robert Smith\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2022\/06\/Headshot-471x465.jpg\",\"contentUrl\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2022\/06\/Headshot-471x465.jpg\",\"caption\":\"Robert Smith\"},\"description\":\"Robert is a Product Engineer on the ArcGIS Workflow Manager team. Outside of his work, Robert loves being outdoors and exploring Southern California.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/robert-andy-smith-674b7b144\/\"],\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/author\/rsmith\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Driving process improvements using your organization's historical job data","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data","og_locale":"en_US","og_type":"article","og_title":"Driving process improvements using your organization's historical job data","og_url":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data","og_site_name":"ArcGIS Blog","article_publisher":"https:\/\/www.facebook.com\/esrigis\/","article_modified_time":"2025-06-27T15:51:13+00:00","twitter_card":"summary_large_image","twitter_site":"@ESRI","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data#article","isPartOf":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data"},"author":{"name":"Robert Smith","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/f163673e7adfc1f21a63669c9a62a70a"},"headline":"Driving process improvements using your organization&#8217;s historical job data","datePublished":"2025-02-26T01:18:27+00:00","dateModified":"2025-06-27T15:51:13+00:00","mainEntityOfPage":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data"},"wordCount":10,"commentCount":0,"publisher":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#organization"},"keywords":["ArcGIS Workflow Manager","Improve Workflows","repeatable workflow"],"articleSection":["Administration","Analytics","Data Management"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data","url":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data","name":"Driving process improvements using your organization's historical job data","isPartOf":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#website"},"datePublished":"2025-02-26T01:18:27+00:00","dateModified":"2025-06-27T15:51:13+00:00","breadcrumb":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/workflow-manager\/administration\/driving-process-improvements-using-your-organizations-historical-job-data#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.esri.com\/arcgis-blog\/"},{"@type":"ListItem","position":2,"name":"Driving process improvements using your organization&#8217;s historical job data"}]},{"@type":"WebSite","@id":"https:\/\/www.esri.com\/arcgis-blog\/#website","url":"https:\/\/www.esri.com\/arcgis-blog\/","name":"ArcGIS Blog","description":"Get insider info from Esri product teams","publisher":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.esri.com\/arcgis-blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.esri.com\/arcgis-blog\/#organization","name":"Esri","url":"https:\/\/www.esri.com\/arcgis-blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png","contentUrl":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png","width":400,"height":400,"caption":"Esri"},"image":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/esrigis\/","https:\/\/x.com\/ESRI","https:\/\/www.linkedin.com\/company\/5311\/"]},{"@type":"Person","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/f163673e7adfc1f21a63669c9a62a70a","name":"Robert Smith","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/image\/","url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2022\/06\/Headshot-471x465.jpg","contentUrl":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2022\/06\/Headshot-471x465.jpg","caption":"Robert Smith"},"description":"Robert is a Product Engineer on the ArcGIS Workflow Manager team. Outside of his work, Robert loves being outdoors and exploring Southern California.","sameAs":["https:\/\/www.linkedin.com\/in\/robert-andy-smith-674b7b144\/"],"url":"https:\/\/www.esri.com\/arcgis-blog\/author\/rsmith"}]}},"text_date":"February 25, 2025","author_name":"Robert Smith","author_page":"https:\/\/www.esri.com\/arcgis-blog\/author\/rsmith","custom_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/08\/Newsroom-Keyart-Wide-1920-x-1080.jpg","primary_product":"ArcGIS Workflow Manager","tag_data":[{"term_id":765562,"name":"ArcGIS Workflow Manager","slug":"arcgis-workflow-manager","term_group":0,"term_taxonomy_id":765562,"taxonomy":"post_tag","description":"","parent":0,"count":22,"filter":"raw"},{"term_id":773722,"name":"Improve Workflows","slug":"improve-workflows","term_group":0,"term_taxonomy_id":773722,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw"},{"term_id":348792,"name":"repeatable workflow","slug":"repeatable-workflow","term_group":0,"term_taxonomy_id":348792,"taxonomy":"post_tag","description":"","parent":0,"count":4,"filter":"raw"}],"category_data":[{"term_id":37501,"name":"Administration","slug":"administration","term_group":0,"term_taxonomy_id":37501,"taxonomy":"category","description":"","parent":0,"count":428,"filter":"raw"},{"term_id":23341,"name":"Analytics","slug":"analytics","term_group":0,"term_taxonomy_id":23341,"taxonomy":"category","description":"","parent":0,"count":1333,"filter":"raw"},{"term_id":23851,"name":"Data Management","slug":"data-management","term_group":0,"term_taxonomy_id":23851,"taxonomy":"category","description":"","parent":0,"count":926,"filter":"raw"}],"product_data":[{"term_id":760392,"name":"ArcGIS Workflow Manager","slug":"workflow-manager","term_group":0,"term_taxonomy_id":760392,"taxonomy":"product","description":"","parent":36981,"count":37,"filter":"raw"}],"primary_product_link":"https:\/\/www.esri.com\/arcgis-blog\/?s=#&products=workflow-manager","_links":{"self":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog\/2702812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/users\/313862"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/comments?post=2702812"}],"version-history":[{"count":0,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog\/2702812\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/media?parent=2702812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/categories?post=2702812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/tags?post=2702812"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/industry?post=2702812"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/product?post=2702812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}