{"id":2794722,"date":"2025-05-15T11:15:19","date_gmt":"2025-05-15T18:15:19","guid":{"rendered":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2794722"},"modified":"2025-05-15T11:15:19","modified_gmt":"2025-05-15T18:15:19","slug":"support-app-access-workaround","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/support-app-access-workaround","title":{"rendered":"Workaround for the Esri Support App “Access to This Application Has Been Blocked” Error Message"},"author":360112,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":""},"categories":[37501],"tags":[772722,772712,769122],"industry":[],"product":[421922],"class_list":["post-2794722","blog","type-blog","status-publish","format-standard","hentry","category-administration","tag-esri-support-app","tag-esri-support-services","tag-technical-support","product-arcgis"],"acf":{"authors":[{"ID":360112,"user_firstname":"Molly","user_lastname":"Green-Hogeweg","nickname":"Molly Green-Hogeweg","user_nicename":"m-green-hogeweg","display_name":"Molly Green-Hogeweg","user_email":"m.green-hogeweg@esri.com","user_url":"","user_registered":"2024-08-12 15:47:15","user_description":"Molly is a writer and editor for support.esri.com. She\u2019s been with Esri since 2020, building self-service resources for Esri\u2019s customers. Outside the office, she refurbishes discarded furniture and reads everything she can get her hands on.","user_avatar":""}],"short_description":"Explore a workaround for an uncommon issue where login attempts fail with a message that \u201caccess to this application has been blocked.\u201d","flexible_content":[{"acf_fc_layout":"content","content":"

We designed the Esri Support app to meet our customers\u2019 diverse support needs. If you’re a US customer that regularly need assistance outside the office, live chat with support analysts is available to you in the app<\/a>. If your organization relies on ArcGIS Online uptime, you can get notifications whenever that service is interrupted<\/a>. If you never want to miss an update to your case, the app\u2019s suite of case management tools is for you<\/a>. But none of that works unless you log in.<\/p>\n

We’ve been alerted of an uncommon issue where login attempts fail with a message that \u201caccess to this application has been blocked.\u201d<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2794752,"id":2794752,"title":"ArcGIS login blog error message","filename":"loginblog8.png","filesize":12033,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog8.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/support-app-access-workaround\/loginblog8","alt":"An error message with reads \"Denied: Access to this application has been blocked. Please contact your administrator to allow access to this app.\"","author":"360112","description":"","caption":"","name":"loginblog8","status":"inherit","uploaded_to":2794722,"date":"2025-05-15 17:10:30","modified":"2025-05-15 17:11:33","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":518,"height":62,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog8-213x62.png","thumbnail-width":213,"thumbnail-height":62,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog8.png","medium-width":464,"medium-height":56,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog8.png","medium_large-width":518,"medium_large-height":62,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog8.png","large-width":518,"large-height":62,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog8.png","1536x1536-width":518,"1536x1536-height":62,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog8.png","2048x2048-width":518,"2048x2048-height":62,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog8.png","card_image-width":518,"card_image-height":62,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog8.png","wide_image-width":518,"wide_image-height":62}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

If you\u2019re facing this issue, ask your ArcGIS Online admin to try the following workaround.<\/p>\n

Login Workaround<\/h2>\n
    \n
  1. Log into ArcGIS Online as an administrator and go to the Organization<\/strong> tab on the top ribbon.<\/li>\n
  2. On the Organization page ribbon, click Settings<\/strong>.<\/li>\n<\/ol>\n

     <\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2794762,"id":2794762,"title":"ArcGIS Online login blog navigation","filename":"loginblog4.png","filesize":280689,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog4.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/support-app-access-workaround\/loginblog4","alt":"Where to find the Organization and Settings tabs in ArcGIS Online","author":"360112","description":"","caption":"","name":"loginblog4","status":"inherit","uploaded_to":2794722,"date":"2025-05-15 17:12:49","modified":"2025-05-15 17:13:35","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":4070,"height":330,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog4-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog4.png","medium-width":464,"medium-height":38,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog4.png","medium_large-width":768,"medium_large-height":62,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog4.png","large-width":1920,"large-height":156,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog4-1536x125.png","1536x1536-width":1536,"1536x1536-height":125,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog4-2048x166.png","2048x2048-width":2048,"2048x2048-height":166,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog4-826x67.png","card_image-width":826,"card_image-height":67,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog4-1920x156.png","wide_image-width":1920,"wide_image-height":156}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

      \n
    1. In the list of Settings pages on the left of the screen, find and click Security<\/strong>.<\/li>\n<\/ol>\n

       <\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2794802,"id":2794802,"title":"ArcGIS Online login blog navigation 2","filename":"loginblog5-e1747330946603.png","filesize":18495,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog5-e1747330946603.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/support-app-access-workaround\/loginblog5","alt":"How to navigate to Security in ArcGIS Online","author":"360112","description":"","caption":"","name":"loginblog5","status":"inherit","uploaded_to":2794722,"date":"2025-05-15 17:16:17","modified":"2025-05-15 17:16:47","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":172,"height":500,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog5-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog5-e1747330946603.png","medium-width":90,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog5-e1747330946603.png","medium_large-width":172,"medium_large-height":500,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog5-e1747330946603.png","large-width":172,"large-height":500,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog5-528x1536.png","1536x1536-width":528,"1536x1536-height":1536,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog5-704x2048.png","2048x2048-width":704,"2048x2048-height":2048,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog5-160x465.png","card_image-width":160,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog5-371x1080.png","wide_image-width":371,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

        \n
      1. On the table of contents for Security, on the right of the page, click Apps<\/strong>.<\/li>\n<\/ol>\n

         <\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2794812,"id":2794812,"title":"ArcGIS Online login blog navigation 3","filename":"loginblog6-e1747330968594.png","filesize":24432,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog6-e1747330968594.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/support-app-access-workaround\/loginblog6","alt":"Where to find the Apps tab in ArcGIS Online","author":"360112","description":"","caption":"","name":"loginblog6","status":"inherit","uploaded_to":2794722,"date":"2025-05-15 17:17:32","modified":"2025-05-15 17:17:58","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":155,"height":500,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog6-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog6-e1747330968594.png","medium-width":81,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog6-e1747330968594.png","medium_large-width":155,"medium_large-height":500,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog6-e1747330968594.png","large-width":155,"large-height":500,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog6-478x1536.png","1536x1536-width":478,"1536x1536-height":1536,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog6-637x2048.png","2048x2048-width":637,"2048x2048-height":2048,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog6-145x465.png","card_image-width":145,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog6-336x1080.png","wide_image-width":336,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

          \n
        1. In the Apps section, toggle off the Members can only sign in to external apps that are approved <\/strong>option.<\/li>\n<\/ol>\n

           <\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2794822,"id":2794822,"title":"ArcGIS Online login blog toggle","filename":"loginblog7.png","filesize":383026,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog7.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/support-app-access-workaround\/loginblog7","alt":"How to toggle off the \"Members can only sign in to external apps that are approved\" option","author":"360112","description":"","caption":"","name":"loginblog7","status":"inherit","uploaded_to":2794722,"date":"2025-05-15 17:18:48","modified":"2025-05-15 17:19:32","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2406,"height":875,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog7-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog7.png","medium-width":464,"medium-height":169,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog7.png","medium_large-width":768,"medium_large-height":279,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog7.png","large-width":1920,"large-height":698,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog7-1536x559.png","1536x1536-width":1536,"1536x1536-height":559,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog7-2048x745.png","2048x2048-width":2048,"2048x2048-height":745,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog7-826x300.png","card_image-width":826,"card_image-height":300,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblog7-1920x698.png","wide_image-width":1920,"wide_image-height":698}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

          You may have noticed the option to add an approved app listed in the Apps section of the Security Settings. Unfortunately, adding the Esri Support app doesn’t solve the problem. While we work toward a smoother solution, we recommend this workaround to get you online and reaping the benefits of the Esri Support app.<\/p>\n

          Download the App<\/h2>\n

          If you haven’t already, download the Esri Support app for free in the\u00a0App Store<\/a> or on Google Play<\/a>. After you log in, you’ll have access to technical support tools, AI assistance, and the latest technical content.<\/p>\n"}],"related_articles":[{"ID":2524602,"post_author":"360112","post_date":"2024-10-08 10:30:50","post_date_gmt":"2024-10-08 17:30:50","post_content":"","post_title":"Organizational Login for the Esri Support App","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"organizational-login-support-app","to_ping":"","pinged":"","post_modified":"2024-10-08 10:36:37","post_modified_gmt":"2024-10-08 17:36:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2524602","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":2676832,"post_author":"360112","post_date":"2025-02-10 09:59:21","post_date_gmt":"2025-02-10 17:59:21","post_content":"","post_title":"ArcGIS Online Health Notifications in the Esri Support App","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"arcgis-online-health-notifications-in-the-esri-support-app","to_ping":"","pinged":"","post_modified":"2025-02-10 09:59:21","post_modified_gmt":"2025-02-10 17:59:21","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2676832","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":2733672,"post_author":"360112","post_date":"2025-03-19 13:41:12","post_date_gmt":"2025-03-19 20:41:12","post_content":"","post_title":"Scan and Solve Error Messages in the Esri Support App","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"scan-errors-esri-support-app","to_ping":"","pinged":"","post_modified":"2025-03-19 13:41:12","post_modified_gmt":"2025-03-19 20:41:12","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2733672","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"2","filter":"raw"},{"ID":2232062,"post_author":"348782","post_date":"2024-02-14 08:13:17","post_date_gmt":"2024-02-14 16:13:17","post_content":"","post_title":"Improved Esri Support Case Logging and Management","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"improved-esri-support-case-logging-and-management","to_ping":"","pinged":"","post_modified":"2024-02-14 15:47:46","post_modified_gmt":"2024-02-14 23:47:46","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2232062","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"2","filter":"raw"}],"show_article_image":true,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblogcard.png","wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/05\/loginblogbanner.png"},"yoast_head":"\nWorkaround for the Esri Support App "Access to This Application Has Been Blocked" Error Message<\/title>\n<meta name=\"description\" content=\"Explore a workaround for an uncommon issue where login attempts fail with a message that \u201caccess to this application has been blocked.\u201d\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/support-app-access-workaround\" 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