{"id":2828332,"date":"2025-07-01T00:00:14","date_gmt":"2025-07-01T07:00:14","guid":{"rendered":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2828332"},"modified":"2025-07-01T11:52:52","modified_gmt":"2025-07-01T18:52:52","slug":"introducing-the-new-transit-on-time-performance-solution","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis-solutions\/transportation\/introducing-the-new-transit-on-time-performance-solution","title":{"rendered":"You down with O.T.P? Introducing the new Transit On-Time Performance Solution"},"author":134131,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":""},"categories":[22841,37121,23351],"tags":[779742,27191,28791],"industry":[],"product":[36671,400032,42661,756702],"class_list":["post-2828332","blog","type-blog","status-publish","format-standard","hentry","category-local-government","category-real-time","category-transportation","tag-on-time-performance","tag-solutions","tag-transit","product-ops-dashboard","product-experience-builder","product-arcgis-solutions","product-arcgis-velocity"],"acf":{"authors":[{"ID":134131,"user_firstname":"Daniel","user_lastname":"Wickens","nickname":"Daniel Wickens","user_nicename":"dwickens","display_name":"Daniel Wickens","user_email":"DWickens@esri.com","user_url":"https:\/\/www.esri.com\/en-us\/arcgis\/products\/arcgis-solutions\/overview","user_registered":"2020-12-01 16:30:11","user_description":"Sr. Product Engineer for ArcGIS Solutions. Focused on designing, developing, and supporting solutions for public works, transportation, transit, and election departments within state and local governments.","user_avatar":""},{"ID":318082,"user_firstname":"Mindy","user_lastname":"Longoni","nickname":"Mindy Longoni","user_nicename":"mlongoni","display_name":"Mindy Longoni","user_email":"MLongoni@esri.com","user_url":"https:\/\/www.esri.com\/en-us\/arcgis\/products\/arcgis-solutions\/overview","user_registered":"2022-09-09 13:26:43","user_description":"Mindy happily works as a senior product engineering writer on the ArcGIS Solutions team. When she isn't playing with maps, language, or language related to maps, she enjoys spending time with her family or pondering the meaning of life with her three cats. Only one of them listens.","user_avatar":""}],"short_description":"Transit On-Time Performance can be used to track and analyze on-time performance metrics.","flexible_content":[{"acf_fc_layout":"content","content":"

T<\/span>ransit agencies and the commuters they serve are typically on the same page: <\/span>On<\/span> time is on<\/span> point<\/span>.<\/span> Commuters want public <\/span>trans<\/span>portation that arrives<\/span> on <\/span>schedule<\/span> and <\/span>deliver<\/span>s <\/span>them to their destination quickly and safely. <\/span>And t<\/span>ransit agencies <\/span>understand<\/span> that on-time performance improves rider satisfaction<\/span> and <\/span>leads to increased<\/span> ridership.<\/span><\/span><\/p>\n

Introducing ArcGIS Solutions\u2019 Transit On-Time Performance, a solution created with both the commuter and the transit agency in mind. Transit agencies can use the solution to monitor and review on-time <\/span>performance<\/span><\/span>, and<\/span><\/span> then use their findings to address both immediate service disruptions and long-term patterns of delays. <\/span>The result? M<\/span>ore<\/span> efficient and reliable <\/span>public <\/span>transportation<\/span>.<\/span><\/span><\/p>\n

If<\/span> your agency <\/span>has<\/span> accurate<\/span>, <\/span>up-to-date General Transit Feed Specification (GTFS) Schedule and Realtime data<\/span>, <\/span>you\u2019re<\/span> ready to <\/span>adopt <\/span>the Transit On-Time Performance solution<\/span>. The solution accesses detailed information about your agency\u2019s expected stop times from the GTFS Schedule data and <\/span>then <\/span>compares it with real-time vehicle locations from the GTFS Realtime data<\/span> to calculate on-time performance metrics using ArcGIS Velocity<\/span>. This<\/span> analysis<\/span> helps you <\/span>identify<\/span> patterns of delays, understand their root causes, and make data-driven decisions to improve service reliability.<\/span><\/span><\/p>\n

Monitor current on-time performance<\/h2>\n

For <\/span>minute-by-minute<\/span> reliability, Transit On-Time Performance<\/span> includes<\/span> the Current On-Time Performance Dashboard app<\/span>. <\/span>Th<\/span>e<\/span> dashboard <\/span>accesses<\/span> data from the GT<\/span>FS Realtime feed to <\/span>display <\/span>the current location of <\/span>your vehicles<\/span>. <\/span>Then, the dashboard compares <\/span>this real<\/span>-time data with <\/span>planned service schedules from the GTFS Schedule data<\/span>, <\/span>which helps<\/span> you<\/span> identify<\/span> patterns of delay<\/span>s<\/span> or disruption.<\/span> Identifying<\/span> performance issues helps <\/span>your agency <\/span>make data-driven decisions<\/span> to improve <\/span>immediate <\/span>service reliability.<\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2830862,"id":2830862,"title":"CurrentOTP","filename":"CurrentOTP.png","filesize":3084111,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/CurrentOTP.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis-solutions\/transportation\/introducing-the-new-transit-on-time-performance-solution\/currentotp","alt":"Current On-Time Performance Dashboard","author":"134131","description":"The Current On-Time Performance Dashboard can be used to monitor on-time performance metrics.","caption":"The Current On-Time Performance Dashboard can be used to monitor on-time performance metrics.","name":"currentotp","status":"inherit","uploaded_to":2828332,"date":"2025-06-11 22:36:06","modified":"2025-06-11 22:38:09","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2586,"height":1855,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/CurrentOTP-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/CurrentOTP.png","medium-width":364,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/CurrentOTP.png","medium_large-width":768,"medium_large-height":551,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/CurrentOTP.png","large-width":1506,"large-height":1080,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/CurrentOTP-1536x1102.png","1536x1536-width":1536,"1536x1536-height":1102,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/CurrentOTP-2048x1469.png","2048x2048-width":2048,"2048x2048-height":1469,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/CurrentOTP-648x465.png","card_image-width":648,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/CurrentOTP-1506x1080.png","wide_image-width":1506,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Review historical on-time performance<\/h2>\n

R<\/span>eal-time monitoring is crucial for immediate decision-making, <\/span>but <\/span>you need historical data <\/span>for long-term planning and improvement. The solution\u2019s Historical On-Time Performance <\/span>Dashboard app <\/span>a<\/span>ggregates <\/span>historical on-time performance metrics<\/span> to provide insight into <\/span>long<\/span>-term trends and recurring patterns of service delays.<\/span> Your agency can use this information to understand the root causes of performance issues<\/span>, evaluate the effectiveness of <\/span>previous<\/span> interventions, and develop stra<\/span>tegies <\/span>for future route and schedule adjustments.<\/span><\/span>\u00a0<\/span><\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2830872,"id":2830872,"title":"HistoricalOTP","filename":"HistoricalOTP.png","filesize":2503569,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/HistoricalOTP.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis-solutions\/transportation\/introducing-the-new-transit-on-time-performance-solution\/historicalotp","alt":"Historical On-Time Performance Dashboard","author":"134131","description":"The Historical On-Time Performance Dashboard can be used to review on-time performance metrics.","caption":"The Historical On-Time Performance Dashboard can be used to review on-time performance metrics.","name":"historicalotp","status":"inherit","uploaded_to":2828332,"date":"2025-06-11 22:37:20","modified":"2025-06-11 22:37:57","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2586,"height":1851,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/HistoricalOTP-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/HistoricalOTP.png","medium-width":365,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/HistoricalOTP.png","medium_large-width":768,"medium_large-height":550,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/HistoricalOTP.png","large-width":1509,"large-height":1080,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/HistoricalOTP-1536x1099.png","1536x1536-width":1536,"1536x1536-height":1099,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/HistoricalOTP-2048x1466.png","2048x2048-width":2048,"2048x2048-height":1466,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/HistoricalOTP-650x465.png","card_image-width":650,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/07\/HistoricalOTP-1509x1080.png","wide_image-width":1509,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Keep your riders happy<\/span><\/span><\/h2>\n

Honestly, the average commuter <\/span>doesn\u2019t<\/span> think that much about what is happening behind the scenes<\/span>. <\/span>For them, it\u2019s<\/span> all about the journey, <\/span>and<\/span> a<\/span>s long as the bus is on time<\/span> or the light rail <\/span>keeps <\/span>trundl<\/span>ing <\/span>down the tracks<\/span>, <\/span>they\u2019re<\/span> happy.<\/span> F<\/span>orward-thinking transit<\/span> agencies<\/span> en<\/span>sure that <\/span>each journey<\/span> is as seamless and stress<\/span> free as possible. <\/span>For <\/span>these <\/span>agencies, t<\/span>he Transit On-Time Performance solution<\/span> is the ticket <\/span><\/span>to<\/span><\/span> kee<\/span>p<\/span>ing<\/span> the wheels turning smoothly.<\/span><\/span>\u00a0<\/span><\/p>\n

Learn more<\/h2>\n

For more information about the Transit On-Time Performance solution, check out the following resources:\u202f<\/span>\u00a0<\/span><\/p>\n