{"id":2838542,"date":"2025-06-17T09:12:22","date_gmt":"2025-06-17T16:12:22","guid":{"rendered":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2838542"},"modified":"2025-06-17T09:12:22","modified_gmt":"2025-06-17T16:12:22","slug":"support-ai-chatbot-200000-answers","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/support-ai-chatbot-200000-answers","title":{"rendered":"The Esri Support AI Chatbot Has Answered 200,000 Questions"},"author":360112,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":""},"categories":[37501],"tags":[758311,772732,772722,772712,769122],"industry":[],"product":[421922],"class_list":["post-2838542","blog","type-blog","status-publish","format-standard","hentry","category-administration","tag-ai","tag-esri-support-ai-chatbot","tag-esri-support-app","tag-esri-support-services","tag-technical-support","product-arcgis"],"acf":{"authors":[{"ID":360112,"user_firstname":"Molly","user_lastname":"Green-Hogeweg","nickname":"Molly Green-Hogeweg","user_nicename":"m-green-hogeweg","display_name":"Molly Green-Hogeweg","user_email":"m.green-hogeweg@esri.com","user_url":"","user_registered":"2024-08-12 15:47:15","user_description":"Molly is a writer and editor for support.esri.com. She\u2019s been with Esri since 2020, building self-service resources for Esri\u2019s customers. Outside the office, she refurbishes discarded furniture and reads everything she can get her hands on.","user_avatar":""}],"short_description":"Find out how continuous boosts in quality to the Esri Support AI chatbot have allowed it to answer over 200,000 questions since its launch.","flexible_content":[{"acf_fc_layout":"content","content":"

Since its release in 2023<\/a>, we\u2019ve continuously updated the Esri Support AI chatbot\u2019s functionalities. We advanced from a simple question and answer model to conversational capabilities<\/a>, made the chatbot widely available by releasing it on the Esri Support website<\/a>, and added the ability to scan error message for speedy solutions<\/a>. We also constantly add new content to the chatbot\u2019s library of resources and integrate it with more informational systems, such as the ArcGIS Online Health Dashboard<\/a>. Most recently, we\u2019ve ensured that it knows all about ArcGIS Pro 3.5 and ArcGIS Enterprise 11.5.<\/p>\n

We\u2019re very pleased to announce that these boosts in quality have encouraged customers to ask over 200,000 questions! It has even surpassed traditional search to access our extensive library of technical documentation.<\/p>\n

Solutions by Product<\/h2>\n

With 23% of questions asked, users have asked the most questions about ArcGIS Pro as a single product. To ensure the chatbot responds with solutions, we keep it up to date with release notes<\/a> and new features,<\/a>\u00a0as well as detailed information on all previous versions. The chatbot will answer your questions about Pro\u2019s product life cycle, patches, and common issues<\/a>\u2014everything available to solve problems in Pro.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2838592,"id":2838592,"title":"solutionsbyproduct","filename":"solutionsbyproduct.png","filesize":73182,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbyproduct.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/support-ai-chatbot-200000-answers\/solutionsbyproduct","alt":"A pie chart dividing AI chatbot questions by Esri product: ArcGIS Pro (23%), ArcGIS Online (15%), ArcGIS Enterprise (15%), Survey123 (7%), and all others combined (405).","author":"360112","description":"","caption":"","name":"solutionsbyproduct","status":"inherit","uploaded_to":2838542,"date":"2025-06-17 15:49:48","modified":"2025-06-17 15:51:19","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":1045,"height":801,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbyproduct-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbyproduct.png","medium-width":341,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbyproduct.png","medium_large-width":768,"medium_large-height":589,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbyproduct.png","large-width":1045,"large-height":801,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbyproduct.png","1536x1536-width":1045,"1536x1536-height":801,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbyproduct.png","2048x2048-width":1045,"2048x2048-height":801,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbyproduct-607x465.png","card_image-width":607,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbyproduct.png","wide_image-width":1045,"wide_image-height":801}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Of course, we keep this information up to date for all other products as well. That\u2019s why users can rely on the chatbot for answers about ArcGIS Online and ArcGIS Enterprise, each of which accounts for 15% of questions. Another 7% of questions have been asked about ArcGIS Survey123.<\/p>\n

All other technologies comprise the remaining 40% of questions. That\u2019s everything from ArcGIS AllSource to ArcGIS Workforce. If it\u2019s publicly available, Esri-verified information that could help support you, we\u2019ve done our best to make sure it\u2019s included in the chatbot.<\/p>\n

Solutions by Category<\/h2>\n

The chatbot is also available to handle some of the most common\u2014and most complicated\u2014problems GIS users face. The most questions of any single category are, understandably, about errors. That\u2019s one of the drivers behind the error scanning functionality<\/a> of the chatbot on the Esri Support app. We wanted to help you find solutions quickly and smoothly.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2838622,"id":2838622,"title":"solutionsbycategory","filename":"solutionsbycategory.png","filesize":82809,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbycategory.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/support-ai-chatbot-200000-answers\/solutionsbycategory","alt":"A pie chart dividing AI chatbot questions by category: installation (13%), licensing (11%), data management (15%), errors (17%), publishing (13%), scripting (12%), and all other categories (19%).","author":"360112","description":"","caption":"","name":"solutionsbycategory","status":"inherit","uploaded_to":2838542,"date":"2025-06-17 15:52:39","modified":"2025-06-17 15:54:07","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":998,"height":785,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbycategory-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbycategory.png","medium-width":332,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbycategory.png","medium_large-width":768,"medium_large-height":604,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbycategory.png","large-width":998,"large-height":785,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbycategory.png","1536x1536-width":998,"1536x1536-height":785,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbycategory.png","2048x2048-width":998,"2048x2048-height":785,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbycategory-591x465.png","card_image-width":591,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/06\/solutionsbycategory.png","wide_image-width":998,"wide_image-height":785}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

The chatbot is also there to help with data management, publishing, installation, scripting, and licensing\u2014and just about any other question you may have related to Esri products.<\/p>\n

Get Answers to Your<\/em> Questions<\/h2>\n

We want to make sure you always have access to the information you need. Between our analysts and the chatbot, you can rest assured that your GIS project and implementations are fully supported. When you run into a problem, give the chatbot a try on the Esri Support site<\/a> or in the Esri Support app.<\/p>\n

The Esri Support app also hosts case management tools<\/a>, offers live chat with support analysts<\/a> (for authorized callers), and sends notifications when ArcGIS Online experiences downtime<\/a>. Download now in the\u00a0App Store<\/a>\u00a0or on\u00a0Google Play<\/a> for access to tools you can use to find answers.<\/p>\n"}],"related_articles":[{"ID":2733672,"post_author":"360112","post_date":"2025-03-19 13:41:12","post_date_gmt":"2025-03-19 20:41:12","post_content":"","post_title":"Scan and Solve Error Messages in the Esri Support App","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"scan-errors-esri-support-app","to_ping":"","pinged":"","post_modified":"2025-03-19 13:41:12","post_modified_gmt":"2025-03-19 20:41:12","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2733672","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"2","filter":"raw"},{"ID":2676832,"post_author":"360112","post_date":"2025-02-10 09:59:21","post_date_gmt":"2025-02-10 17:59:21","post_content":"","post_title":"ArcGIS Online Health Notifications in the Esri Support App","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"arcgis-online-health-notifications-in-the-esri-support-app","to_ping":"","pinged":"","post_modified":"2025-02-10 09:59:21","post_modified_gmt":"2025-02-10 17:59:21","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2676832","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":2232062,"post_author":"348782","post_date":"2024-02-14 08:13:17","post_date_gmt":"2024-02-14 16:13:17","post_content":"","post_title":"Improved Esri Support Case Logging and Management","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"improved-esri-support-case-logging-and-management","to_ping":"","pinged":"","post_modified":"2024-02-14 15:47:46","post_modified_gmt":"2024-02-14 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