{"id":2939974,"date":"2025-09-16T12:43:09","date_gmt":"2025-09-16T19:43:09","guid":{"rendered":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2939974"},"modified":"2025-09-16T12:43:09","modified_gmt":"2025-09-16T19:43:09","slug":"study-smarter-with-the-esri-support-app","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/education\/study-smarter-with-the-esri-support-app","title":{"rendered":"Study Smarter with the Esri Support App"},"author":360112,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":""},"categories":[430042],"tags":[772732,772722,769122],"industry":[],"product":[421922],"class_list":["post-2939974","blog","type-blog","status-publish","format-standard","hentry","category-education","tag-esri-support-ai-chatbot","tag-esri-support-app","tag-technical-support","product-arcgis"],"acf":{"authors":[{"ID":360112,"user_firstname":"Molly","user_lastname":"Green-Hogeweg","nickname":"Molly Green-Hogeweg","user_nicename":"m-green-hogeweg","display_name":"Molly Green-Hogeweg","user_email":"m.green-hogeweg@esri.com","user_url":"","user_registered":"2024-08-12 15:47:15","user_description":"Molly is a writer and editor for support.esri.com. She\u2019s been with Esri since 2020, building self-service resources for Esri\u2019s customers. Outside the office, she refurbishes discarded furniture and reads everything she can get her hands on.","user_avatar":""}],"short_description":"The Esri Support app is an essential resource for GIS students, whether you\u2019re taking GIS 101 or a masters-level human geography course.","flexible_content":[{"acf_fc_layout":"content","content":"

A good GIS course should present you with exciting new challenges. Troubleshooting shouldn\u2019t. When you\u2019re learning to explore and analyze the world in new ways, the last thing you need is to get bogged down by errors. That\u2019s why the Esri Support app is an essential resource for GIS students, whether you\u2019re taking GIS 101 or a masters-level human geography course.<\/p>\n

Download the app for free in the App Store<\/a>\u00a0or on\u00a0Google Play<\/a> to access powerful technical support tools.<\/p>\n

Chatbot<\/h2>\n

With the advent of AI, we knew we had to help Esri users leverage LLMs as solution-discovery tools. We train the Esri Support AI Chatbot with validated Esri content that other chatbots don\u2019t have access to. That way, you can be sure you\u2019re getting accurate answers whether you\u2019re facing workflow questions or error messages<\/a>.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2939998,"id":2939998,"title":"support app AI","filename":"support-app-AI-scaled.png","filesize":84478,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-AI-scaled.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/education\/study-smarter-with-the-esri-support-app\/support-app-ai","alt":"The Esri Support AI chatbot in the app.","author":"360112","description":"","caption":"","name":"support-app-ai","status":"inherit","uploaded_to":2939974,"date":"2025-09-16 15:53:05","modified":"2025-09-16 15:53:35","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2560,"height":1662,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-AI-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-AI-scaled.png","medium-width":402,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-AI-scaled.png","medium_large-width":768,"medium_large-height":499,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-AI-scaled.png","large-width":1664,"large-height":1080,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-AI-1536x997.png","1536x1536-width":1536,"1536x1536-height":997,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-AI-2048x1330.png","2048x2048-width":2048,"2048x2048-height":1330,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-AI-716x465.png","card_image-width":716,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-AI-1663x1080.png","wide_image-width":1663,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

ArcGIS Online Status<\/h2>\n

If you\u2019ve ever wondered if you\u2019re doing something wrong or ArcGIS Online is having one of those outages that only seem to hit when you have an assignment due, now you can be sure<\/a>. The Esri Support app sends push notifications when the ArcGIS Online Health Dashboard status changes. The Dashboard is also integrated with the Chatbot, so you can ask for more details.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2940000,"id":2940000,"title":"support app dashboard","filename":"support-app-dashboard-scaled.png","filesize":88691,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-dashboard-scaled.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/education\/study-smarter-with-the-esri-support-app\/support-app-dashboard","alt":"","author":"360112","description":"","caption":"","name":"support-app-dashboard","status":"inherit","uploaded_to":2939974,"date":"2025-09-16 15:54:59","modified":"2025-09-16 15:56:12","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2560,"height":1662,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-dashboard-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-dashboard-scaled.png","medium-width":402,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-dashboard-scaled.png","medium_large-width":768,"medium_large-height":499,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-dashboard-scaled.png","large-width":1664,"large-height":1080,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-dashboard-1536x997.png","1536x1536-width":1536,"1536x1536-height":997,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-dashboard-2048x1330.png","2048x2048-width":2048,"2048x2048-height":1330,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-dashboard-716x465.png","card_image-width":716,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-dashboard-1663x1080.png","wide_image-width":1663,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Library of Technical Content<\/h2>\n

If you run into an issue, there\u2019s a good chance the solution you need is already documented. Our library of technical content contains articles, blogs, how-to videos, patch information, and more. The Esri support app provides you with a feed of the latest content. If you find something useful, you can bookmark it and\/or send it to your study group.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2940002,"id":2940002,"title":"support app content feed","filename":"support-app-content-feed-scaled.png","filesize":164595,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-content-feed-scaled.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/education\/study-smarter-with-the-esri-support-app\/support-app-content-feed","alt":"","author":"360112","description":"","caption":"","name":"support-app-content-feed","status":"inherit","uploaded_to":2939974,"date":"2025-09-16 15:57:32","modified":"2025-09-16 15:57:56","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2560,"height":1662,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-content-feed-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-content-feed-scaled.png","medium-width":402,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-content-feed-scaled.png","medium_large-width":768,"medium_large-height":499,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-content-feed-scaled.png","large-width":1664,"large-height":1080,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-content-feed-1536x997.png","1536x1536-width":1536,"1536x1536-height":997,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-content-feed-2048x1330.png","2048x2048-width":2048,"2048x2048-height":1330,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-content-feed-716x465.png","card_image-width":716,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-content-feed-1663x1080.png","wide_image-width":1663,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Languages<\/h2>\n

GIS has attracted a global student community. Wherever you\u2019re studying, and whatever language you\u2019re most comfortable learning in, you can get GIS support through the Esri Support app. While technical content may not be localized, the app is available in over 30 languages and the chatbot works in even more.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2940004,"id":2940004,"title":"support app languages","filename":"support-app-languages-scaled.png","filesize":50726,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-languages-scaled.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/education\/study-smarter-with-the-esri-support-app\/support-app-languages","alt":"A selection of languages available in the Esri Support app","author":"360112","description":"","caption":"","name":"support-app-languages","status":"inherit","uploaded_to":2939974,"date":"2025-09-16 15:58:09","modified":"2025-09-16 15:58:34","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2560,"height":1662,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-languages-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-languages-scaled.png","medium-width":402,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-languages-scaled.png","medium_large-width":768,"medium_large-height":499,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-languages-scaled.png","large-width":1664,"large-height":1080,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-languages-1536x997.png","1536x1536-width":1536,"1536x1536-height":997,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-languages-2048x1330.png","2048x2048-width":2048,"2048x2048-height":1330,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-languages-716x465.png","card_image-width":716,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/support-app-languages-1663x1080.png","wide_image-width":1663,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Get Support Anywhere<\/h2>\n

Take GIS support beyond the library and classroom. Get answers and troubleshooting assistance from the quad or caf\u00e9, while on field work, or in your dorm.\u00a0Download the app for free in the App Store<\/a>\u00a0or on\u00a0Google Play<\/a>.<\/p>\n"}],"related_articles":"","show_article_image":true,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/studentblogcard.png","wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/09\/studentblogbanner.png"},"yoast_head":"\nStudy Smarter with the Esri Support App<\/title>\n<meta name=\"description\" content=\"The Esri Support app is an essential resource for GIS students, whether you\u2019re taking GIS 101 or a masters-level human geography course.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/education\/study-smarter-with-the-esri-support-app\" \/>\n<meta property=\"og:locale\" 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