{"id":2960491,"date":"2026-03-16T09:48:18","date_gmt":"2026-03-16T16:48:18","guid":{"rendered":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2960491"},"modified":"2026-03-16T09:48:18","modified_gmt":"2026-03-16T16:48:18","slug":"troubleshooting-with-ai","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai","title":{"rendered":"Troubleshooting with the Esri Support AI Chatbot"},"author":360112,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":""},"categories":[37501],"tags":[758311,772732,772712,769122],"industry":[],"product":[421922],"class_list":["post-2960491","blog","type-blog","status-publish","format-standard","hentry","category-administration","tag-ai","tag-esri-support-ai-chatbot","tag-esri-support-services","tag-technical-support","product-arcgis"],"acf":{"authors":[{"ID":360112,"user_firstname":"Molly","user_lastname":"Green-Hogeweg","nickname":"Molly Green-Hogeweg","user_nicename":"m-green-hogeweg","display_name":"Molly Green-Hogeweg","user_email":"m.green-hogeweg@esri.com","user_url":"","user_registered":"2024-08-12 15:47:15","user_description":"Molly is a writer and editor for support.esri.com. She\u2019s been with Esri since 2020, building self-service resources for Esri\u2019s customers. Outside the office, she refurbishes discarded furniture and reads everything she can get her hands on.","user_avatar":""}],"short_description":"The Esri Support AI Chatbot is specialized for GIS troubleshooting, trained on a library of validated technical content.","flexible_content":[{"acf_fc_layout":"content","content":"

Our mission in Esri Technical Support is to help you troubleshoot quickly, avoid downtime, and keep doing GIS work that is vital to your organization, your industry, and the world. While our expert support analysts are always ready to help, we know picking up the phone might not be your first choice for every issue.<\/p>\n

To fulfill our mission even when you don\u2019t create a case with us, we build self-service resources. The knowledge base, available on support.esri.com<\/a>, records thousands of bugs, error codes, how-to workflows, and solutions to known issues. The Esri Support app gives you a window into case management from your smart phone<\/a>. And, in recent years, we developed the Esri Support AI Chatbot<\/a> to help you find solutions.<\/p>\n

Why troubleshoot with the Esri Support AI Chatbot?<\/h2>\n

In general, search engine replacement is a compelling use case for AI. Describing a problem in plain language is more intuitive than hoping you\u2019ve landed on the right search terms. The ability to ask follow up questions and interrogate the answer simply can\u2019t be replicated in traditional search. Additionally, the chatbot can ask you questions to clarify your query, resulting in better answers.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2960496,"id":2960496,"title":"askback","filename":"askback-1.png","filesize":59786,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/askback-1.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\/askback-2","alt":"A screenshot of the Esri Support AI Chatbot asking the user clarifying questions","author":"360112","description":"","caption":"","name":"askback-2","status":"inherit","uploaded_to":2960491,"date":"2026-03-16 16:15:05","modified":"2026-03-16 16:15:35","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":738,"height":231,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/askback-1-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/askback-1.png","medium-width":464,"medium-height":145,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/askback-1.png","medium_large-width":738,"medium_large-height":231,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/askback-1.png","large-width":738,"large-height":231,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/askback-1.png","1536x1536-width":738,"1536x1536-height":231,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/askback-1.png","2048x2048-width":738,"2048x2048-height":231,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/askback-1.png","card_image-width":738,"card_image-height":231,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/askback-1.png","wide_image-width":738,"wide_image-height":231}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

The Esri Support AI Chatbot is specialized for GIS troubleshooting. It\u2019s trained on a library of technical content from documentation, product teams, and support. Unlike other chatbots, it also updates regularly as new content is added to those databases. In fact, some content is exclusive to the chatbot, not available elsewhere, so you\u2019re getting a smarter answer than you would anywhere else. Also, because its answers are based on these libraries, not the internet as a whole, you can be sure the answers it returns are based on validated Esri content.<\/p>\n

Triage issues and find solutions<\/h2>\n

Here\u2019s an example of when the chatbot might be a useful troubleshooting tool. Working in ArcGIS Pro, I try to use the Split tool to modify a line feature\u2014something I\u2019ve done hundreds of times across dozens of projects. Here, though, it fails with the message \u201cSplitting feature failed.\u201d<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2960497,"id":2960497,"title":"error","filename":"error.png","filesize":166148,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/error.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\/error-3","alt":"A screenshot from ArcGIS Pro with the \"Splitting features failed\" error visible in the Modify Features pane","author":"360112","description":"","caption":"","name":"error-3","status":"inherit","uploaded_to":2960491,"date":"2026-03-16 16:17:34","modified":"2026-03-16 16:18:19","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":975,"height":572,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/error-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/error.png","medium-width":445,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/error.png","medium_large-width":768,"medium_large-height":451,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/error.png","large-width":975,"large-height":572,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/error.png","1536x1536-width":975,"1536x1536-height":572,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/error.png","2048x2048-width":975,"2048x2048-height":572,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/error-793x465.png","card_image-width":793,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/error.png","wide_image-width":975,"wide_image-height":572}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

This is a small enough issue that I want to try to fix it myself before I escalate it to tech support. However, the error message is short, unnumbered, and generic enough that I worry I won\u2019t find an exact match by searching online. It\u2019s a good time to try the chatbot.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2960498,"id":2960498,"title":"question1","filename":"question1.png","filesize":205038,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question1.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\/question1-2","alt":"A screenshot from a troubleshooting workflow in the Esri Support AI Chatbot","author":"360112","description":"","caption":"","name":"question1-2","status":"inherit","uploaded_to":2960491,"date":"2026-03-16 16:19:03","modified":"2026-03-16 16:19:29","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":975,"height":847,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question1-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question1.png","medium-width":300,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question1.png","medium_large-width":768,"medium_large-height":667,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question1.png","large-width":975,"large-height":847,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question1.png","1536x1536-width":975,"1536x1536-height":847,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question1.png","2048x2048-width":975,"2048x2048-height":847,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question1-535x465.png","card_image-width":535,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question1.png","wide_image-width":975,"wide_image-height":847}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

I tell it I\u2019m working in ArcGIS Pro, which tool has failed, and the error message. It responds with the most common cause and some steps to solve for it, as well as some alternative causes. It also asks for some more information so it can narrow down the cause of the issue.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2960499,"id":2960499,"title":"question2","filename":"question2-scaled.png","filesize":1104840,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question2-scaled.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\/question2-2","alt":"A screenshot from a troubleshooting workflow in the Esri Support AI Chatbot","author":"360112","description":"","caption":"","name":"question2-2","status":"inherit","uploaded_to":2960491,"date":"2026-03-16 16:20:15","modified":"2026-03-16 16:20:26","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":2560,"height":1902,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question2-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question2-scaled.png","medium-width":351,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question2-scaled.png","medium_large-width":768,"medium_large-height":571,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question2-scaled.png","large-width":1454,"large-height":1080,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question2-1536x1141.png","1536x1536-width":1536,"1536x1536-height":1141,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question2-2048x1521.png","2048x2048-width":2048,"2048x2048-height":1521,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question2-626x465.png","card_image-width":626,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question2-1454x1080.png","wide_image-width":1454,"wide_image-height":1080}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

With more details from me, it confirms that my problem matches a known issue. It provides a couple of solutions. It also offers to suggest the best one for my workflow, if I can give it a bit more information, but I think I understand how to fix the issue now. I just need clarification about how one of its solutions will work for me; time for a follow up question.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2960500,"id":2960500,"title":"question3","filename":"question3.png","filesize":188622,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question3.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\/question3","alt":"A screenshot from a troubleshooting workflow in the Esri Support AI Chatbot","author":"360112","description":"","caption":"","name":"question3","status":"inherit","uploaded_to":2960491,"date":"2026-03-16 16:21:08","modified":"2026-03-16 16:21:17","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":975,"height":573,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question3-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question3.png","medium-width":444,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question3.png","medium_large-width":768,"medium_large-height":451,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question3.png","large-width":975,"large-height":573,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question3.png","1536x1536-width":975,"1536x1536-height":573,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question3.png","2048x2048-width":975,"2048x2048-height":573,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question3-791x465.png","card_image-width":791,"card_image-height":465,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question3.png","wide_image-width":975,"wide_image-height":573}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

That settles how I\u2019ll go about solving my problem. Even after I say \u201cthank you\u201d (it never hurts to be polite), the chatbot assures me that if I need more help, it\u2019s ready to dive deeper into troubleshooting.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":2960501,"id":2960501,"title":"question4","filename":"question4.png","filesize":120880,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question4.png","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\/question4-2","alt":"A screenshot from a troubleshooting workflow in the Esri Support AI Chatbot","author":"360112","description":"","caption":"","name":"question4-2","status":"inherit","uploaded_to":2960491,"date":"2026-03-16 16:21:39","modified":"2026-03-16 16:21:48","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":1457,"height":603,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question4-213x200.png","thumbnail-width":213,"thumbnail-height":200,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question4.png","medium-width":464,"medium-height":192,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question4.png","medium_large-width":768,"medium_large-height":318,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question4.png","large-width":1457,"large-height":603,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question4.png","1536x1536-width":1457,"1536x1536-height":603,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question4.png","2048x2048-width":1457,"2048x2048-height":603,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question4-826x342.png","card_image-width":826,"card_image-height":342,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/question4.png","wide_image-width":1457,"wide_image-height":603}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"

Of course, the chatbot isn\u2019t designed to answer all questions. Some issues that are too complex for it to diagnose, or completely novel, without a preexisting solution in our database. Some questions are specific to your deployment. In those instances, it\u2019s time to call Technical Support. But rest assured, whether you\u2019re using the AI, another of our self-service tools, or reaching out to an analyst, you\u2019ll get your questions answered.<\/p>\n"}],"related_articles":[{"ID":2838542,"post_author":"360112","post_date":"2025-06-17 09:12:22","post_date_gmt":"2025-06-17 16:12:22","post_content":"","post_title":"The Esri Support AI Chatbot Has Answered 200,000 Questions","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"support-ai-chatbot-200000-answers","to_ping":"","pinged":"","post_modified":"2025-06-17 09:12:22","post_modified_gmt":"2025-06-17 16:12:22","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2838542","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":2942920,"post_author":"360112","post_date":"2025-10-13 15:54:01","post_date_gmt":"2025-10-13 22:54:01","post_content":"","post_title":"What\u2019s New in the Latest Update to the Esri Support AI Chatbot","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"updates-support-chatbot-oct-2025","to_ping":"","pinged":"","post_modified":"2025-10-13 15:54:01","post_modified_gmt":"2025-10-13 22:54:01","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2942920","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":2733672,"post_author":"360112","post_date":"2025-03-19 13:41:12","post_date_gmt":"2025-03-19 20:41:12","post_content":"","post_title":"Scan and Solve Error Messages in the Esri Support App","post_excerpt":"","post_status":"publish","comment_status":"open","ping_status":"closed","post_password":"","post_name":"scan-errors-esri-support-app","to_ping":"","pinged":"","post_modified":"2025-03-19 13:41:12","post_modified_gmt":"2025-03-19 20:41:12","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2733672","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"2","filter":"raw"},{"ID":2953505,"post_author":"360112","post_date":"2026-01-26 11:38:06","post_date_gmt":"2026-01-26 19:38:06","post_content":"","post_title":"Coming Soon: AI-Enhanced Support Case Submissions","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"ai-enhanced-case-submissions","to_ping":"","pinged":"","post_modified":"2026-03-27 14:48:17","post_modified_gmt":"2026-03-27 21:48:17","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=2953505","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"}],"show_article_image":true,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/bannercard.png","wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/bannerwide.png"},"yoast_head":"\nTroubleshooting with the Esri Support AI Chatbot<\/title>\n<meta name=\"description\" content=\"The Esri Support AI Chatbot is specialized for GIS troubleshooting, trained on a library of validated technical content.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting with the Esri Support AI Chatbot\" \/>\n<meta property=\"og:description\" content=\"The Esri Support AI Chatbot is specialized for GIS troubleshooting, trained on a library of validated technical content.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\" \/>\n<meta property=\"og:site_name\" content=\"ArcGIS Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/esrigis\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ESRI\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\"},\"author\":{\"name\":\"Molly Green-Hogeweg\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/550fa202b9155c247c22397c33c135bf\"},\"headline\":\"Troubleshooting with the Esri Support AI Chatbot\",\"datePublished\":\"2026-03-16T16:48:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\"},\"wordCount\":7,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#organization\"},\"keywords\":[\"AI\",\"Esri Support AI Chatbot\",\"Esri Support Services\",\"technical support\"],\"articleSection\":[\"Administration\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\",\"name\":\"Troubleshooting with the Esri Support AI Chatbot\",\"isPartOf\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#website\"},\"datePublished\":\"2026-03-16T16:48:18+00:00\",\"description\":\"The Esri Support AI Chatbot is specialized for GIS troubleshooting, trained on a library of validated technical content.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.esri.com\/arcgis-blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Troubleshooting with the Esri Support AI Chatbot\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#website\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/\",\"name\":\"ArcGIS Blog\",\"description\":\"Get insider info from Esri product teams\",\"publisher\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.esri.com\/arcgis-blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#organization\",\"name\":\"Esri\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png\",\"contentUrl\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png\",\"width\":400,\"height\":400,\"caption\":\"Esri\"},\"image\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/esrigis\/\",\"https:\/\/x.com\/ESRI\",\"https:\/\/www.linkedin.com\/company\/5311\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/550fa202b9155c247c22397c33c135bf\",\"name\":\"Molly Green-Hogeweg\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/08\/meicon2-213x200.png\",\"contentUrl\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/08\/meicon2-213x200.png\",\"caption\":\"Molly Green-Hogeweg\"},\"description\":\"Molly is a writer and editor for support.esri.com. She\u2019s been with Esri since 2020, building self-service resources for Esri\u2019s customers. Outside the office, she refurbishes discarded furniture and reads everything she can get her hands on.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/molly-green-42151515a\/\"],\"url\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Troubleshooting with the Esri Support AI Chatbot","description":"The Esri Support AI Chatbot is specialized for GIS troubleshooting, trained on a library of validated technical content.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai","og_locale":"en_US","og_type":"article","og_title":"Troubleshooting with the Esri Support AI Chatbot","og_description":"The Esri Support AI Chatbot is specialized for GIS troubleshooting, trained on a library of validated technical content.","og_url":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai","og_site_name":"ArcGIS Blog","article_publisher":"https:\/\/www.facebook.com\/esrigis\/","twitter_card":"summary_large_image","twitter_site":"@ESRI","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai#article","isPartOf":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai"},"author":{"name":"Molly Green-Hogeweg","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/550fa202b9155c247c22397c33c135bf"},"headline":"Troubleshooting with the Esri Support AI Chatbot","datePublished":"2026-03-16T16:48:18+00:00","mainEntityOfPage":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai"},"wordCount":7,"commentCount":0,"publisher":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#organization"},"keywords":["AI","Esri Support AI Chatbot","Esri Support Services","technical support"],"articleSection":["Administration"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai","url":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai","name":"Troubleshooting with the Esri Support AI Chatbot","isPartOf":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#website"},"datePublished":"2026-03-16T16:48:18+00:00","description":"The Esri Support AI Chatbot is specialized for GIS troubleshooting, trained on a library of validated technical content.","breadcrumb":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/arcgis\/administration\/troubleshooting-with-ai#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.esri.com\/arcgis-blog\/"},{"@type":"ListItem","position":2,"name":"Troubleshooting with the Esri Support AI Chatbot"}]},{"@type":"WebSite","@id":"https:\/\/www.esri.com\/arcgis-blog\/#website","url":"https:\/\/www.esri.com\/arcgis-blog\/","name":"ArcGIS Blog","description":"Get insider info from Esri product teams","publisher":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.esri.com\/arcgis-blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.esri.com\/arcgis-blog\/#organization","name":"Esri","url":"https:\/\/www.esri.com\/arcgis-blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png","contentUrl":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png","width":400,"height":400,"caption":"Esri"},"image":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/esrigis\/","https:\/\/x.com\/ESRI","https:\/\/www.linkedin.com\/company\/5311\/"]},{"@type":"Person","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/550fa202b9155c247c22397c33c135bf","name":"Molly Green-Hogeweg","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/image\/","url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/08\/meicon2-213x200.png","contentUrl":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2024\/08\/meicon2-213x200.png","caption":"Molly Green-Hogeweg"},"description":"Molly is a writer and editor for support.esri.com. She\u2019s been with Esri since 2020, building self-service resources for Esri\u2019s customers. Outside the office, she refurbishes discarded furniture and reads everything she can get her hands on.","sameAs":["https:\/\/www.linkedin.com\/in\/molly-green-42151515a\/"],"url":""}]}},"text_date":"March 16, 2026","author_name":"Molly Green-Hogeweg","author_page":false,"custom_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/03\/bannerwide.png","primary_product":"ArcGIS","tag_data":[{"term_id":758311,"name":"AI","slug":"ai","term_group":0,"term_taxonomy_id":758311,"taxonomy":"post_tag","description":"","parent":0,"count":29,"filter":"raw"},{"term_id":772732,"name":"Esri Support AI Chatbot","slug":"esri-support-ai-chatbot","term_group":0,"term_taxonomy_id":772732,"taxonomy":"post_tag","description":"","parent":0,"count":9,"filter":"raw"},{"term_id":772712,"name":"Esri Support Services","slug":"esri-support-services","term_group":0,"term_taxonomy_id":772712,"taxonomy":"post_tag","description":"","parent":0,"count":12,"filter":"raw"},{"term_id":769122,"name":"technical support","slug":"technical-support","term_group":0,"term_taxonomy_id":769122,"taxonomy":"post_tag","description":"","parent":0,"count":14,"filter":"raw"}],"category_data":[{"term_id":37501,"name":"Administration","slug":"administration","term_group":0,"term_taxonomy_id":37501,"taxonomy":"category","description":"","parent":0,"count":422,"filter":"raw"}],"product_data":[{"term_id":421922,"name":"ArcGIS","slug":"arcgis","term_group":0,"term_taxonomy_id":421922,"taxonomy":"product","description":"Reserved for articles that cover all of ArcGIS","parent":36981,"count":336,"filter":"raw"}],"primary_product_link":"https:\/\/www.esri.com\/arcgis-blog\/?s=#&products=arcgis","_links":{"self":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog\/2960491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/users\/360112"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/comments?post=2960491"}],"version-history":[{"count":0,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog\/2960491\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/media?parent=2960491"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/categories?post=2960491"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/tags?post=2960491"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/industry?post=2960491"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/product?post=2960491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}