In this blog post, I’m taking a closer look at how this transformation was accomplished. How did customers transform their workflows? The answer is, they focused on one workflow and took small steps to achieve their goals. Mobile applications that enabled field crews to access data, collect data, and edit data are at the core of each customer story. Mobile technology is the key to improving workflows, because it<\/p>\n
- \n
- Allows field crews to easily locate assets.<\/li>\n
- Provides field crews with quick access to system information, reducing the need to return to the office for additional data.<\/li>\n
- Enables field data collection, eliminating the need to manually enter data from paper forms.<\/li>\n
- Provides real-time information.<\/li>\n<\/ul>\n
Look at the diagram below. I think this is a great reference. It gives a quick view of what parts of the ArcGIS platform can be used in each step of a field workflow. Each of the workflows in the stories that I shared was implemented in a similar way.<\/p>\n
Asset Registry and Mapping:<\/strong> Le-Ax Water District<\/a> used three products shown in the diagram to build an asset registry: ArcMap, ArcGIS Online, and Collector for ArcGIS. It paired Collector for ArcGIS with a GPS unit to collect highly accurate locations of its assets. Being able to access asset information and view locations on a map made it easier for field crews to return to rural locations and do their work.<\/p>\n
Meter Change Outs<\/strong>: Rural Lorain County Water Authority<\/a> used four products shown in the diagram to transform its field data collection for meter change outs: Arc Map, ArcGIS Online, Collector for ArcGIS, and Operations Dashboard for ArcGIS. This enabled it to collect, visualize, and share information using web maps and dashboards, saving hours of manual data entry.<\/p>\n
Meter Installations:<\/strong> Oldham County Water District<\/a> took advantage of its existing GIS to support the use of Collector for ArcGIS paired with a GPS unit to implement real-time data collection. Field crews used the utility-issued Android phones and iPads to collect data and eliminated time-consuming postprocessing; drastically lowered the number of repeated trips to the field; and, in turn, helped reduce fuel and labor costs.<\/p>\n"},{"acf_fc_layout":"image","image":{"ID":309042,"id":309042,"title":"Worflow","filename":"Worflow-1.jpg","filesize":109714,"url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/08\/Worflow-1.jpg","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/product\/water\/working-smarter-transforming-field-operations\/worflow-2","alt":"","author":"3621","description":"","caption":"","name":"worflow-2","status":"inherit","uploaded_to":308992,"date":"2018-08-28 20:26:28","modified":"2018-08-28 20:26:28","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/www.esri.com\/arcgis-blog\/wp-includes\/images\/media\/default.png","width":1175,"height":659,"sizes":{"thumbnail":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/08\/Worflow-1.jpg","thumbnail-width":213,"thumbnail-height":119,"medium":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/08\/Worflow-1.jpg","medium-width":464,"medium-height":261,"medium_large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/08\/Worflow-1.jpg","medium_large-width":768,"medium_large-height":431,"large":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/08\/Worflow-1.jpg","large-width":1175,"large-height":659,"1536x1536":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/08\/Worflow-1.jpg","1536x1536-width":1175,"1536x1536-height":659,"2048x2048":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/08\/Worflow-1.jpg","2048x2048-width":1175,"2048x2048-height":659,"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/08\/Worflow-1.jpg","card_image-width":826,"card_image-height":463,"wide_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/08\/Worflow-1.jpg","wide_image-width":1175,"wide_image-height":659}},"image_position":"center","orientation":"horizontal","hyperlink":""},{"acf_fc_layout":"content","content":"
Each one of these examples shows how you can implement specific products within the ArcGIS platform to support your workflows. Le-Ax and Oldham County added high-accuracy data collection to meet their needs. High accuracy was important to these utilities because it enabled field crews to easily return to a specific asset.<\/p>\n
Collector for ArcGIS\u00a0supports receivers integrated into devices, as well as external receivers connected via Bluetooth.\u00a0There are many GPS receivers<\/a> on the market; however, not all of them work directly with\u00a0Collector. To use a GPS receiver with\u00a0Collector, it must support the output of\u00a0NMEA 0183<\/a>\u00a0sentences. If you are using an iOS device, you must also choose one of the\u00a0GPS receivers supported in iOS<\/a>. If you’re not familiar with using GPS devices, this may sound a little scary, but it’s not that difficult to do.<\/p>\n
I was recently given the opportunity to test an Arrow 100 receiver. My first step was to download the Eos Tools Pro application from the App Store. Next I needed to pair the Arrow with my iPhone in the iOS Bluetooth Settings. I then opened Collector and identified the receiver provider, selected my receiver, and entered the antenna height. This took about 5 clicks. Next I had to configure my Location Profile. Again, this was a few clicks. Once this was finished I went back to my map in Collector to confirm that I was connected to the Arrow. After that I was ready to start collecting locations! I collected several locations, added attribute data, and viewed them on my map. It was so much easier and faster than customizing ArcPad!<\/p>\n
ArcGIS supports the work that you do by providing tools that enable you to quickly and easily collect and edit data, see this data on a map, and keep track of the work being completed. Don’t let ArcGIS overwhelm you; you can transform your utility one workflow at a time!<\/p>\n
Not sure how to get started? Stay tuned. My next blog post will provide resources that you need to start your own transformation.<\/p>\n
Want to get started now? Complete the Talk to an Expert request at the bottom of our GIS for Rural and Small Utilities<\/a> web page.<\/p>\n
Christa Campbell<\/em><\/strong><\/p>\n
Industry Specialist, Esri Global Water Practice<\/p>\n"}],"authors":[{"ID":3621,"user_firstname":"Christa","user_lastname":"Campbell","nickname":"Christa Campbell","user_nicename":"christacampbell09","display_name":"Christa Campbell","user_email":"CCampbell@esri.com","user_url":"https:\/\/www.esri.com\/en-us\/industries\/water\/overview","user_registered":"2018-03-02 00:15:16","user_description":"Christa is a water industry professional with 20+ years of success using and promoting technology. She is a passionate GIS advocate, lifelong learner, and collaborator. As the Director of Esri\u2019s Water Industry team, she provides strategic direction, builds awareness of water industry challenges and trends, and inspires organizations to work smarter using GIS-based solutions. \r\nChrista is a certified GIS Professional and holds a graduate degree in Geography.","user_avatar":"
"}],"related_articles":[{"ID":291362,"post_author":"3621","post_date":"2018-07-31 08:16:44","post_date_gmt":"2018-07-31 15:16:44","post_content":"","post_title":"Working Smarter: How Digital Systems Are Transforming Work at Rural Utilities","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"digital-transforms-work-rural-utilities","to_ping":"","pinged":"","post_modified":"2018-07-31 08:22:07","post_modified_gmt":"2018-07-31 15:22:07","post_content_filtered":"","post_parent":0,"guid":"http:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=291362","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":172751,"post_author":"3621","post_date":"2018-05-04 21:15:45","post_date_gmt":"2018-05-04 21:15:45","post_content":"","post_title":"Why Do Water Operators Need GIS?","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"water-operators-mobile-gis","to_ping":"","pinged":"","post_modified":"2018-07-31 08:39:55","post_modified_gmt":"2018-07-31 15:39:55","post_content_filtered":"","post_parent":0,"guid":"http:\/\/www.esri.com\/arcgis-blog\/?post_type=blog&p=172751","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":123491,"post_author":"3621","post_date":"2018-03-21 12:03:21","post_date_gmt":"2018-03-21 12:03:21","post_content":"Is your GIS living up to its potential? With today\u2019s technology, your GIS can be so much more than a system of record. I know GIS is great at storing your authoritative data but it\u2019s also good at sharing your data and creating actionable information from your data. Today, GIS is a system of record, a system of engagement and a system of insight\u2026.and it\u2019s easier than ever to implement!\n\n![\"\"](\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/03\/Web-GIS.jpg\")
<\/a> \n\nThere are many definitions for system of engagement. Some define it as a system used directly by employees. Others say it as a system that encourages and enables peer interaction. At Esri, a system of engagement is defined as a system that manages and promotes user collaboration and interaction. It overlays and complements an organization\u2019s investment in a system of record by providing easy access to data as well as easy to use applications that enable collaboration across your organization.\n \nHow do you implement a system of engagement? You have to start with Web GIS<\/a>. Now is the time. Web GIS modernizes your workflows by using web services to deliver data and capabilities. It enables a whole suite of applications that support the work that you do.\n \nFor example, optimize your field operations<\/a> with apps that improve collaboration and streamlines project coordination by providing the same authoritative data to field and office staff in real-time. Access to the same information at the same time can reduce errors, boost productivity, and save money.\n\nWhat is your data telling you? This is where a system of insight becomes important. A system of insight facilitates organizing, transforming, and analyzing your data. With analytics<\/a> you can discover secrets in your data, evaluate trends, and even integrate non-spatial data\u2026resulting in actionable information. Analysis can be performed on the desktop, online, or within Insights for ArcGIS<\/a>. Whatever your need is, there is an analytical tool that can help.\n \nAre you getting the most out of your GIS?\n \nIf not, Esri\u2019s water team is always willing to help.\n \nChrista Campbell<\/strong>\nIndustry Specialist \u2013 Esri Global Water Practice<\/em>\n\n- \nConnect with water team staff at any of the upcoming events:<\/ul>\n\n\n\u2022\tRural WaterCon<\/a>\n\u2022\tFlorida Floodplain Managers Association Annual Conference<\/a>\n\u2022\tAmerican Water Resources Association Spring Specialty Conference<\/a>\n\u2022\tAssociation of California Water Agencies Spring Conference & Exhibition<\/a>","post_title":"GIS: More Than a System of Record","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"gis-more-than-a-system-of-record","to_ping":"","pinged":"","post_modified":"2018-07-31 08:48:29","post_modified_gmt":"2018-07-31 15:48:29","post_content_filtered":"","post_parent":0,"guid":"http:\/\/www.esri.com\/arcgis-blog\/products\/product\/uncategorized\/gis-more-than-a-system-of-record\/","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"}],"card_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/08\/SS_Blog_1-Photo2.jpg","wide_image":false},"yoast_head":"\n
Working Smarter: Transforming Field Operations<\/title>\n<meta name=\"description\" content=\"Mobile applications that enable field crews to access data, collect data, and edit data improve workflows.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/arcgis-blog\/products\/product\/water\/working-smarter-transforming-field-operations\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Working Smarter: Transforming Field Operations\" \/>\n<meta property=\"og:description\" content=\"Mobile applications that enable field crews to access data, collect data, and edit data improve workflows.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.esri.com\/arcgis-blog\/products\/product\/water\/working-smarter-transforming-field-operations\" \/>\n<meta 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She is a passionate GIS advocate, lifelong learner, and collaborator. As the Director of Esri\u2019s Water Industry team, she provides strategic direction, builds awareness of water industry challenges and trends, and inspires organizations to work smarter using GIS-based solutions. Christa is a certified GIS Professional and holds a graduate degree in Geography.","sameAs":["https:\/\/www.esri.com\/en-us\/industries\/water\/overview","https:\/\/www.linkedin.com\/in\/crstacampbell\/","https:\/\/x.com\/CrstaCampbell"],"url":"https:\/\/www.esri.com\/arcgis-blog\/author\/christacampbell09"}]}},"text_date":"August 28, 2018","author_name":"Christa Campbell","author_page":"https:\/\/www.esri.com\/arcgis-blog\/author\/christacampbell09","custom_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/08\/Newsroom-Keyart-Wide-1920-x-1080.jpg","primary_product":false,"tag_data":[{"term_id":40371,"name":"Esri Water","slug":"esri-water","term_group":0,"term_taxonomy_id":40371,"taxonomy":"post_tag","description":"","parent":0,"count":8,"filter":"raw"},{"term_id":24511,"name":"Field Data Collection","slug":"field-data-collection","term_group":0,"term_taxonomy_id":24511,"taxonomy":"post_tag","description":"","parent":0,"count":30,"filter":"raw"},{"term_id":215372,"name":"mobile applications","slug":"mobile-applications","term_group":0,"term_taxonomy_id":215372,"taxonomy":"post_tag","description":"","parent":0,"count":8,"filter":"raw"},{"term_id":215362,"name":"working smarter","slug":"working-smarter","term_group":0,"term_taxonomy_id":215362,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"}],"category_data":[{"term_id":23051,"name":"Water","slug":"water","term_group":0,"term_taxonomy_id":23051,"taxonomy":"category","description":"","parent":0,"count":463,"filter":"raw"}],"product_data":[],"primary_product_link":"https:\/\/www.esri.com\/arcgis-blog\/","_links":{"self":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog\/308992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/users\/3621"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/comments?post=308992"}],"version-history":[{"count":0,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog\/308992\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/media?parent=308992"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/categories?post=308992"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/tags?post=308992"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/industry?post=308992"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/product?post=308992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}