{"id":68851,"date":"2015-08-12T22:30:47","date_gmt":"2015-08-12T22:30:47","guid":{"rendered":"http:\/\/www.esri.com\/arcgis-blog\/products\/product\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files\/"},"modified":"2018-03-26T21:06:23","modified_gmt":"2018-03-26T21:06:23","slug":"smart-quotes-vs-plain-quotes-in-text-and-csv-files","status":"publish","type":"blog","link":"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files","title":{"rendered":"Smart quotes vs. plain quotes in text and CSV files"},"author":7641,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":""},"categories":[],"tags":[28051,28061],"industry":[],"product":[36551,36611],"class_list":["post-68851","blog","type-blog","status-publish","format-standard","hentry","tag-arcgis-online-tip","tag-pop-ups","product-arcgis-online","product-story-maps"],"acf":{"short_description":"When importing .txt or .csv file in your ArcGIS Online web map something to consider is the use of smart quotes and apostrophes (also cal...","flexible_content":[{"acf_fc_layout":"content","content":"<p>When importing .txt or .csv file in your ArcGIS Online web map something to consider is the use of smart quotes and apostrophes (also called &#8220;curly&#8221; or &#8220;book&#8221;) vs. plain ones. For example, if smart apostrophes are used, you will see unrecognized characters displayed in your pop-ups, like shown below:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-26122\" src=\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2013\/03\/quote-1.jpg\" alt=\"\" width=\"338\" height=\"392\" \/><\/p>\n<p>What&#8217;s a smart quote? Look closely below and you&#8217;ll see the smart quote in the top line and the plain quote on the bottom line.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-26123\" src=\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2013\/03\/quote-2.jpg\" alt=\"\" width=\"438\" height=\"127\" \/><\/p>\n<p>To correctly display the apostrophe in the pop-up, simply change smart ones to plain, or save the text file out as UTF-8, which will support smart quotes in pop-ups.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-26124\" src=\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2013\/03\/quotes-4.jpg\" alt=\"\" width=\"600\" height=\"497\" \/><\/p>\n<p>Below is the same pop-up as shown at the beginning of this post, using plain quotes on the left, and UTF-8 smart quotes on the right.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-26125\" src=\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2013\/03\/quotes-5.jpg\" alt=\"\" width=\"566\" height=\"368\" \/><\/p>\n<p>For more information see <a title=\"View help topic\" href=\"http:\/\/resources.arcgis.com\/en\/help\/arcgisonline\/010q\/010q0000004m000000.htm\" target=\"_blank\">Configuring pop-ups windows<\/a>.<\/p>\n"}],"authors":[{"ID":7641,"user_firstname":"Bernie","user_lastname":"Szukalski","nickname":"Bern Szukalski","user_nicename":"bszukalski","display_name":"Bern Szukalski","user_email":"bszukalski@esri.com","user_url":"","user_registered":"2018-03-26 17:55:14","user_description":"I am a corporate technology evangelist and geo advocate at Esri, focusing on ways to broaden access to geographic information and helping customers succeed with ArcGIS. \r\n\r\nOn a good day I'm making a map, on a great day I'm on one. Email bszukalski@esri.com or connect on LinkedIn (https:\/\/www.linkedin.com\/in\/bernszukalski\/).","user_avatar":"<img data-del=\"avatar\" src='https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/02\/bern04-465x465.png' class='avatar pp-user-avatar avatar-96 photo ' height='96' width='96'\/>"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Smart quotes vs. plain quotes in text and CSV files<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Smart quotes vs. plain quotes in text and CSV files\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files\" \/>\n<meta property=\"og:site_name\" content=\"ArcGIS Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/esrigis\/\" \/>\n<meta property=\"article:modified_time\" content=\"2018-03-26T21:06:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ESRI\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files\"},\"author\":{\"name\":\"Bern Szukalski\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/fe7ff7aa0fcb52dff17af44a66422717\"},\"headline\":\"Smart quotes vs. plain quotes in text and CSV files\",\"datePublished\":\"2015-08-12T22:30:47+00:00\",\"dateModified\":\"2018-03-26T21:06:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files\"},\"wordCount\":10,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#organization\"},\"keywords\":[\"ArcGIS Online Tip\",\"pop-ups\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files\",\"name\":\"Smart quotes vs. plain quotes in text and CSV files\",\"isPartOf\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#website\"},\"datePublished\":\"2015-08-12T22:30:47+00:00\",\"dateModified\":\"2018-03-26T21:06:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.esri.com\/arcgis-blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Smart quotes vs. plain quotes in text and CSV files\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#website\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/\",\"name\":\"ArcGIS Blog\",\"description\":\"Get insider info from Esri product teams\",\"publisher\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.esri.com\/arcgis-blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#organization\",\"name\":\"Esri\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png\",\"contentUrl\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png\",\"width\":400,\"height\":400,\"caption\":\"Esri\"},\"image\":{\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/esrigis\/\",\"https:\/\/x.com\/ESRI\",\"https:\/\/www.linkedin.com\/company\/5311\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/fe7ff7aa0fcb52dff17af44a66422717\",\"name\":\"Bern Szukalski\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/02\/bern04-465x465.png\",\"contentUrl\":\"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/02\/bern04-465x465.png\",\"caption\":\"Bern Szukalski\"},\"description\":\"I am a corporate technology evangelist and geo advocate at Esri, focusing on ways to broaden access to geographic information and helping customers succeed with ArcGIS. On a good day I'm making a map, on a great day I'm on one. Email bszukalski@esri.com or connect on LinkedIn (https:\/\/www.linkedin.com\/in\/bernszukalski\/).\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/bernszukalski\/\"],\"url\":\"https:\/\/www.esri.com\/arcgis-blog\/author\/bszukalski\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Smart quotes vs. plain quotes in text and CSV files","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files","og_locale":"en_US","og_type":"article","og_title":"Smart quotes vs. plain quotes in text and CSV files","og_url":"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files","og_site_name":"ArcGIS Blog","article_publisher":"https:\/\/www.facebook.com\/esrigis\/","article_modified_time":"2018-03-26T21:06:23+00:00","twitter_card":"summary_large_image","twitter_site":"@ESRI","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files#article","isPartOf":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files"},"author":{"name":"Bern Szukalski","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/fe7ff7aa0fcb52dff17af44a66422717"},"headline":"Smart quotes vs. plain quotes in text and CSV files","datePublished":"2015-08-12T22:30:47+00:00","dateModified":"2018-03-26T21:06:23+00:00","mainEntityOfPage":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files"},"wordCount":10,"commentCount":0,"publisher":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#organization"},"keywords":["ArcGIS Online Tip","pop-ups"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files","url":"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files","name":"Smart quotes vs. plain quotes in text and CSV files","isPartOf":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#website"},"datePublished":"2015-08-12T22:30:47+00:00","dateModified":"2018-03-26T21:06:23+00:00","breadcrumb":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.esri.com\/arcgis-blog\/products\/\/uncategorized\/smart-quotes-vs-plain-quotes-in-text-and-csv-files#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.esri.com\/arcgis-blog\/"},{"@type":"ListItem","position":2,"name":"Smart quotes vs. plain quotes in text and CSV files"}]},{"@type":"WebSite","@id":"https:\/\/www.esri.com\/arcgis-blog\/#website","url":"https:\/\/www.esri.com\/arcgis-blog\/","name":"ArcGIS Blog","description":"Get insider info from Esri product teams","publisher":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.esri.com\/arcgis-blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.esri.com\/arcgis-blog\/#organization","name":"Esri","url":"https:\/\/www.esri.com\/arcgis-blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png","contentUrl":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2018\/04\/Esri.png","width":400,"height":400,"caption":"Esri"},"image":{"@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/esrigis\/","https:\/\/x.com\/ESRI","https:\/\/www.linkedin.com\/company\/5311\/"]},{"@type":"Person","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/fe7ff7aa0fcb52dff17af44a66422717","name":"Bern Szukalski","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.esri.com\/arcgis-blog\/#\/schema\/person\/image\/","url":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/02\/bern04-465x465.png","contentUrl":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2026\/02\/bern04-465x465.png","caption":"Bern Szukalski"},"description":"I am a corporate technology evangelist and geo advocate at Esri, focusing on ways to broaden access to geographic information and helping customers succeed with ArcGIS. On a good day I'm making a map, on a great day I'm on one. Email bszukalski@esri.com or connect on LinkedIn (https:\/\/www.linkedin.com\/in\/bernszukalski\/).","sameAs":["https:\/\/www.linkedin.com\/in\/bernszukalski\/"],"url":"https:\/\/www.esri.com\/arcgis-blog\/author\/bszukalski"}]}},"text_date":"August 12, 2015","author_name":"Bern Szukalski","author_page":"https:\/\/www.esri.com\/arcgis-blog\/author\/bszukalski","custom_image":"https:\/\/www.esri.com\/arcgis-blog\/app\/uploads\/2025\/08\/Newsroom-Keyart-Wide-1920-x-1080.jpg","primary_product":"ArcGIS Online","tag_data":[{"term_id":28051,"name":"ArcGIS Online Tip","slug":"arcgis-online-tip","term_group":0,"term_taxonomy_id":28051,"taxonomy":"post_tag","description":"","parent":0,"count":31,"filter":"raw"},{"term_id":28061,"name":"pop-ups","slug":"pop-ups","term_group":0,"term_taxonomy_id":28061,"taxonomy":"post_tag","description":"","parent":0,"count":39,"filter":"raw"}],"category_data":[],"product_data":[{"term_id":36551,"name":"ArcGIS Online","slug":"arcgis-online","term_group":0,"term_taxonomy_id":36551,"taxonomy":"product","description":"","parent":0,"count":2419,"filter":"raw"},{"term_id":36611,"name":"ArcGIS StoryMaps","slug":"story-maps","term_group":0,"term_taxonomy_id":36611,"taxonomy":"product","description":"","parent":36981,"count":572,"filter":"raw"}],"primary_product_link":"https:\/\/www.esri.com\/arcgis-blog\/?s=#&products=arcgis-online","_links":{"self":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog\/68851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/users\/7641"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/comments?post=68851"}],"version-history":[{"count":0,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/blog\/68851\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/media?parent=68851"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/categories?post=68851"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/tags?post=68851"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/industry?post=68851"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.esri.com\/arcgis-blog\/wp-json\/wp\/v2\/product?post=68851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}