Technical Consultant – Operations Engineer for Managed Cloud Services

Overview

As a Technical Consultant, you will work with a cross-functional team to provide enterprise system support to Esri customers with more complex and growing GIS implementations. In this role, you'll deploy and support customer ArcGIS deployments in AWS/Azure by helping automate and streamline operations, build and maintain tools for deployment, monitoring, and operations, and optimize processes to troubleshoot and resolve issues in customer environments. You'll also research and develop solutions using new cloud technologies to add value to existing deployments and develop new offerings. The position requires strong technical expertise, customer-facing skills, and the ability to learn quickly while supporting complex enterprise implementations.

The Advanced Enterprise Systems department is known for its deep technical expertise and focus on supporting organizations in implementing and sustaining Enterprise systems. Managed Cloud Services (MCS) is a program specifically focused on building off the capabilities of Esri Support Services and providing consistent elevated system support for our most complex customer deployments. Join a team that is dedicated to fulfilling deep technical missions that support the entire Professional Services matrix, providing tailored solutions that enhance customer experience and drive long-term success.

Responsibilities

• Work in a multi-disciplinary team environment to deploy cloud solutions for a wide range of commercial; utility; natural resources; federal, state, and local government; and other customers
• Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as AWS and Azure
• Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
• Be proactive in recognizing and handling uptime and performance challenges
• Engage with development, QA, and product teams in bringing cases to resolution
• Troubleshoot the system and provide root cause analysis
• Provide rotational 24/7 on-call technical support

Requirements

• 5+ years of experience designing, implementing, and administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, enterprise, and online)
• Proficiency with the Esri product line, including ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Online, and related desktop extensions
• Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
• Demonstrated problem-solving skills with the ability to think quickly
• US citizenship
• Bachelor's in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field

Recommended Qualifications

• 1+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure or AWS, supporting 24×7 high-availability production environments
• Experience hosting business mission-critical production environments with high up-time service level agreements
• Experience configuring and deploying software onto managed Kubernetes clusters
• Thorough understanding of Kubernetes concepts
• Programming and scripting experience with Python, PowerShell
• Experience with Microsoft SQL, PostgreSQL and/or other RDBMS
• Experience working with change-regulated environments, such as development, staging, and production
• Master's in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field

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About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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