Responsibilities
- Help evaluate, pilot, and operationalize emerging technologies including AI-enabled workflows, cloud-native GIS, enterprise imagery, reality mapping, and other evolving ArcGIS capabilities
- Provide onsite, hands-on solution enablement across a broad range of Esri technologies, working to translate priorities into action
- Operate as an extension of a customer’s GIS team and Esri Program Team, to accelerate progress, reduce friction, and be available to help with unexpected situations
- Drive organizational alignment and adoption of innovative ArcGIS capabilities and AI-enabled workflows
- Engage directly with strategic customer’s GIS teams to understand requirements and support implementation of solutions across the ArcGIS platform
- Act as a technical liaison and facilitate reach-back coordination with the established Esri Program Team
- Support a wide range of ArcGIS capabilities including configuration and integration for the business teams
- Maintain continuous awareness of a customer’s priorities and system patterns to ensure alignment between day-to-day work and goals
Requirements
- 5+ years of professional experience in GIS technical support, system administration, technical consulting, or a related customer-facing technical role
- 3+ years of professional experience with ArcGIS Enterprise architecture, configuration, administration, and enterprise GIS best practices
- Proven experience working with enterprise geodatabases, data management workflows, and database administration concepts
- Demonstrated ability to troubleshoot complex technical issues, evaluate technical solutions, and deliver successful outcomes within enterprise environments
- Strong communication and consulting skills with the ability to influence technical direction and communicate effectively with both technical and non-technical audiences
- Proven ability to learn new technologies quickly, including cloud and AI-enabled capabilities, and apply them to customer challenges
- Experience supporting enterprise-level customers and understanding enterprise IT architectures, operational requirements, and business objectives
- U.S. Citizenship
- Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS), Engineering, Information Technology, or a related STEM field
Recommended Qualifications
- Experience with AI-enabled workflows, machine learning, large language models, or intelligent automation technologies
- Experience deploying and supporting ArcGIS Enterprise in cloud and hybrid-cloud environments
- Foundational Linux system administration experience
- Python scripting experience for automation, administration, and workflow optimization
- Experience working with cloud platforms such as Microsoft Azure, AWS, or Google Cloud
- Knowledge of enterprise integration patterns, web services, APIs, and modern application architectures
- Experience supporting strategic enterprise customers and large-scale GIS implementations
- Background in utility, energy, transportation, telecommunications, government, defense, or other large infrastructure-focused industries
- Experience with system performance monitoring, scalability planning, and optimization methodologies
- Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS), Engineering, Information Technology, or a related STEM field
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$84,240-$142,480 USD
About Esri
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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Requisition ID: 2026-4484