Associate Product Manager – ArcGIS Online


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Overview


Join Esri and help shape the future of our products and technologies that connect customers with world-class SaaS capabilities. The ArcGIS Online product and team are at the heart of the ArcGIS system, changing and reinventing the way our customers think about geographic data and empowering them to expand the use of GIS across their organizations and to the world. As a product manager you will be on a team responsible for creating, building, and growing this worldwide SaaS-based system and services.

The successful candidate will have proven knowledge of ArcGIS Online, customer workflows and a strong desire to develop product management expertise. Your emphasis will be on customer interaction, being the product expert, building team relationships, and influencing the product’s development priorities.

Responsibilities


  • Understand and communicate how customers are using the product and new problems we can solve with innovative features and workflows that drive value in the product
  • Represent ArcGIS Online as the product expert on social media platforms including Esri Community, Twitter, and LinkedIn
  • Monitor and synthesize customer and stakeholder requirements from various feedback channels and share with the development team to collaborate and prioritize on the product’s roadmap
  • Communicate the vision of ArcGIS Online and its positioning at conferences and events
  • Organize and coordinate key conference agendas and staff assignments
  • Manage and communicate the product’s roadmap to customers and internal stakeholders
  • Manage and implement the ArcGIS Online Early Adopters Community to gain early feedback on new features
  • Collaborate with internal stakeholders such as global business development, the partner network, distributors, and product marketing to develop and execute go-to-market strategies and generate demand for the product
  • Write technical papers and assist with generation of marketing materials and social media marketing including blogs
  • Provide product expertise with key customers to understand their business needs and assist with mission critical projects
  • Ensure internal launch readiness for product updates with sales, technical support, customer service, and training

Requirements


  • Ability to research customer problems and synthesize into product requirements
  • Excellent written and verbal communication and presentation skills
  • Capability to effectively document and verbally communicate market requirements to engineering team
  • Ability to cultivate strategic relationships with customers and partners
  • Keen interest in customer experience and research to identify the right problems to solve with ArcGIS Online
  • Ability to work well with remote management and staff across various departments
  • Self-motivated, organized, creative, and team-oriented
  • Ability and willingness to travel
  • Bachelor’s or higher in a technical field or business

Recommended Qualifications


  • Technical expertise of ArcGIS Online, web services, and SaaS
  • Experience in GIS, Web GIS, and location-based content
  • Experience and certifications with product management framework, like Pragmatic, etc.

About Esri


Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

 

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