Business Analyst-O365

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Engage with colleagues across the organization to understand business needs that can be solved by the Microsoft Office 365 platform. This is a challenging opportunity to work with a team of analysts and other developers to solve key business systems-related problems and improve existing processes. This position will primarily, but not exclusively, support applications for Microsoft Office 365, Teams, Power Platform and related systems.


  • Design, plan, develop, and implement solutions within the Microsoft Office 365 portfolio primarily but not limited to SharePoint Online, Teams, Office Web Apps, Power Automate/Flow, and PowerApps
  • Collaborate with team members and colleagues to analyze information, define and prioritize requirements, evaluate potential solutions, provide recommendations to stakeholders, and deliver meaningful products
  • Troubleshoot and resolve varying levels of technical issues
  • Update business process documentation, including workflows, procedures, and colleague usage/training material


  • 3-5 years of direct work experience in a business analyst capacity supporting applications
  • Exceptional communication, presentation, and organizational skills; ability to adapt communication style and message based on audience (peers, stakeholders, executives) and subject matter
  • Excellent interpersonal skills including diplomacy, negotiating, reasoning, problem solving, and influence
  • Strong analytical skills, including a thorough understanding of how to interpret business needs
  • Strong facilitation skills to gain requirements from various personalities across the organization
  • Ability to set priorities, plan, and independently execute tasks in a structured manner while working in a fast-paced environment
  • Ability to develop strong interdepartmental and cross-functional working relationships
  • Detail oriented and flexible
  • Proven technical proficiency of Microsoft collaboration technologies
  • Maintain excellent knowledge about existing Microsoft Office 365 and emerging strategies; identify and develop opportunities for their use and drive changes
  • Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage assigned project tasks to successful completion
  • Bachelor’s in information systems, computer science, or related field, or equivalent relevant work experience

Recommended Qualifications

  • Expert knowledge of all the different workloads of Microsoft 365 including SharePoint, Exchange, Teams, Power Platform, One Drive, Planner, Streams, and SharePoint on-premises
  • Experience in converting business requirements and functional requirements to use cases, epics, and user stories with acceptance criteria
  • Familiarity with agile software delivery methodologies such as Scrum
  • Experience supporting Microsoft applications and platform (O365, Teams, SharePoint Online) and related COTS applications
  • Microsoft O365 certifications

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.


Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.


Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.


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