Business Analyst-Product License Entitlement Management

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Provide technical License Configuration expertise in identifying, evaluating, and implementing Product Plans in support of back-office product configuration.


  • Act as a Subject Matter Expert in Software Productization, License Entitlements Configuration, through collaborations, technical document analysis, and product knowledge
  • Elicit Product Licensing requirements from multiple sources using interviews, document analysis, product plans, business process descriptions, use cases, and business analysis to reconcile conflicts, decompose high-level information into details, abstract general understanding from low-level information, and collaborate with requestors on meaningful solutions
  • Proactively communicate and collaborate with cross functional teams such as product management, planning, customer service, and technical teams to coordinate product releases
  • Plan and execute back-office product configurations of product licenses and entitlements
  • Drive and challenge business units on their assumptions and how they will successfully execute their plans
  • Participate in continuous improvement efforts to simplify and improve back-office product configurations


  • 5 years’ experience as a Business Analyst with Enterprise Resource Management (ERP) experience
  • Ability to effectively prioritize and execute tasks in a highly scheduled environment
  • Familiarity with the standards of technical writing
  • Understanding of product lifecycle management
  • Understanding of License Entitlement Techniques and Management 
  • Process-driven analysis skills and background in various requirement discovery methods
  • Strong facilitation skills to elicit requirements from various personalities across organizational boundaries including senior executives.
  • Ability to understand technical jargon and communicate in layman’s terms
  • Demonstrated experience at driving consensus across multiple stakeholders
  • Strong verbal and written communication skills to work effectively with clients, team members, and management
  • Ability to analyze and document complex business processes
  • Professional experience with Microsoft Office Suite
  • Adept at conducting research into project-related issues and products
  • Bachelor’s in business, computer science, or related field, or equivalent relevant work experience

Recommended Qualifications

  • Master’s in business, computer science, or related field, or equivalent relevant work experience 
  • Experience in Material, License, and Entitlement configuration
  • Experience in SAP and Salesforce
  • Product license entitlement Experience
  • Scrum and or Project Management Certifications

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.


A reasonable estimate of the base salary range is $72,800.00 - $135,200.00.




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