Business Analyst- ServiceNow

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As someone with expertise in the software development process, you are skilled at learning and documenting business workflows. You thrive on new challenges and pursue strong relationships with those you support. You understand that an in-depth knowledge of the business process leads to innovative solutions. You’ll contribute to stories and ideas to the continuing development of our ServiceNow Platform as we reinvent the way in which business is conducted. Through this fast-growing platform, you will have a broad impact across Esri.


  • Collaborate with colleagues to create new or improve existing business workflows
  • Challenge assumptions to help drive innovative solutions
  • Document colleague requests and issues as user stories
  • Develop strong working relationships across Esri to enable effective communication
  • Engage colleagues to develop reporting solutions
  • Enable adoption of the platform leveraging digital adoption tools
  • Initiate and document functional and acceptance testing during each sprint


  • 3+ years of direct work experience as a business analyst supporting mission-critical business applications
  • Ability to listen effectively to capture the details and nuance of requests and issues
  • Ability to transfer those requests into clear and concise requirements
  • Translation of technical language
  • Ability to analyze and document complex business processes
  • Evaluate user adoption gaps to improve engagement
  • Facilitate meetings to engage colleagues about issues and requests
  • Bachelor’s degree or higher in any field

Recommended Qualifications

  • ServiceNow Platform exposure is ideal since that is the focal point of the role
  • Experience with reporting tools such as Power BI
  • Experience with Agile/Scrum development process

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.


Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.


Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.


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