Business Analyst - Training Services

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Join an exciting team dedicated to building a world-class training platform. You’ll play an important role in supporting Esri’s Educational Services division where you’ll collaborate with analysts, developers, project managers, instructors, and other business users to support a portfolio of global training applications.


  • Understand the business needs of our educational services division and use that knowledge to help improve the processes and applications that support them
  • Elicit requirements using interviews, document analysis, surveys, business process descriptions, use cases, business analysis, and task and workflow analysis
  • Evaluate gathered information, identify and reconcile conflicts, decompose high-level information into details, abstract general understanding from low-level information, and distinguish wants from true needs
  • Proactively communicate and collaborate with business and technical teams to prioritize requirements, create as-is to-be process models, evaluate potential solutions, define a proposed solution, propose quick fixes, and develop model business processes
  • Create and revise analysis artifacts and deliverables as needed such as gap analysis, business requirements, functional requirements, use cases, business rules, business process models, test cases, and user stories
  • Successfully and independently engage in multiple, simultaneous initiatives
  • Work with project managers to enable our customers to become trained in our software
  • Collaborate on quality assurance, integration, and acceptance testing


  • 3+ years of direct work experience as a business analyst supporting mission-critical business applications
  • Process-driven analysis skills and background in various requirement discovery methods
  • Strong facilitation skills to elicit requirements from various personalities across organization boundaries including senior executives
  • Proven experience in driving consensus across multiple stakeholders
  • Strong verbal and written communication skills to work effectively with clients, team members, and management
  • Understand technical jargon and possess the ability to communicate it in informal language
  • Ability to analyze and document complex business processes
  • Experience writing and executing test plans
  • Experience working as part of a Scrum team supporting developers with well written user stories
  • Bachelor’s or higher in any field

Recommended Qualifications

  • Experience with learning management systems
  • Experience with content management systems
  • Knowledge of gamification, social media, other user engagement strategies

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.


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