Business Operations Specialist

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Provide business support to our training services team, enabling us to empower our customers to solve the world’s problems with GIS. Analyze department pricing, revenue, costs, and processes to ensure profitability. Communicate recommendations to department leadership team and work with department leaders to manage risk and budgets. Collaborate with team members to improve strategies, processes, and policies that allow Esri to expand user adoption and awareness of Esri’s software.


  • Work with the training services leadership team to define and implement business initiatives and operational plans in support of product and revenue objectives, including pricing strategies
  • Prepare and present financial reports, analysis, and other documentation that provides insight into business processes, policies, and performance
  • Initiate, negotiate, administer, and enforce various types of agreements with customers, partners, subcontractors, and vendors
  • Identify, research, and solve a wide range of business-related issues, including customer or other stakeholder concerns
  • Collaborate with internal teams to identify and implement improvements to business processes to enhance efficiency and further improve controls
  • Evaluate business operations for compliance with corporate and industry standards
  • Support revenue verification to ensure revenue is billed and received as expected
  • Serve as liaison between the training services business team and other department team leads to ensure the success of cross-team business workflows and processes
  • Prepare P&L statements and analysis and present recommendations to leadership team


  • 5+ years of experience supporting business operations, including revenue accounting and recognition, risk management, and/or process improvement
  • 5+ years of experience with business applications, including SAP and Microsoft Office (emphasis in Excel)
  • Strong quantitative, analytical, and problem-solving skills with attention to detail and the ability to build consensus with multiple stakeholders
  • Ability to communicate clearly and effectively with key stakeholders and leadership through email, documentation, and presentations
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Bachelor’s in finance, accounting, business administration, or a related field (MBA preferred)

Recommended Qualifications

  • Ability to use influence to lead people and projects
  • Experience using general ledgers to prepare financial reports

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.


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