Credit and Collections Manager

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Leverage your previous management experience and commitment to superior customer service to oversee the credit and collections activities of the company, ensuring timely and accurate invoicing, managing credit risk, and maximizing cash flow. You will lead and motivate a team of credit and collections specialists, monitor performance, and implement best practices.


  • Develop and implement credit and collections policies and procedures in accordance with company objectives and industry standards
  • Analyze customer creditworthiness and establish credit limits based on financial data, payment history, and industry trends
  • Monitor and report on the status of accounts receivable, aging, and collections activities
  • Negotiate payment plans and settlements with delinquent customers and initiate legal actions when necessary
  • Verify and manage refund payments issued to customers
  • Coordinate with sales, customer service, and other departments to resolve billing disputes and customer complaints
  • Prepare and review monthly and quarterly reports on credit and collections performance and provide recommendations for improvement
  • Manage the credit and collections team, provide coaching and feedback, and conduct performance appraisals
  • Ensure compliance with applicable laws and regulations related to credit and collections


  • 5+ years of experience in credit and collections management
  • Ability to lead and foster a high level of morale for a high-performing, customer-focused team
  • Strong knowledge of accounting principles, credit analysis, and collections techniques
  • Proficient in Microsoft Office, especially Excel, and accounting software
  • Excellent communication, negotiation, and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Attention to detail and accuracy
  • Leadership and team-building skills
  • Bachelor's degree in accounting, finance, or related field

Recommended Qualifications



Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$66,560-$113,880 USD

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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