Credit and Collections Representative

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Are you a detail oriented collections professional? Put your experience to use in our Credit and Collections department maintaining current and accurate accounts receivable information for Esri customers.


You’ll work in a fast-paced, collaborative environment, using your problem-solving and research skills to assist domestic or international customers in a variety of industries. This position has advancement potential within the department and other areas throughout the organization.


  • Apply payments, reconcile accounts, and resolve differences
  • Contact customers by phone and written correspondence
  • Maintain statement of accounts for assigned customers
  • Complete credit reviews for new and existing customers
  • Process all aspects of customer account maintenance
  • Recommend credit limits, credit holds, and release orders


  • 2+ years of experience in collection account management
  • Strong communication, prioritization, and multi-tasking skills with high attention to detail
  • Ability to work in a fast-paced environment
  • Motivation and passion for getting work done in a consistent and thoughtful way, both independently and collaboratively
  • Basic knowledge of Microsoft Office applications (Word, Outlook; bonus points for Excel)
  • High school diploma or equivalent 

Recommended Qualifications

  • Minimum typing speed of 25 wpm
  • Experience working in corporate collections
  • Knowledge of SAP and Salesforce

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base pay range is $18.00 - $26.00.



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