Credit and Collections Representative

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Are you a detail oriented collections professional? Put your experience to use in our Credit and Collections department maintaining current and accurate accounts receivable information for Esri customers.

You’ll work in a fast-paced, collaborative environment, using your problem-solving and research skills to assist domestic or international customers in a variety of industries. This position has advancement potential within the department and other areas throughout the organization.


  • Apply payments, reconcile accounts, and resolve differences
  • Contact customers by phone and written correspondence
  • Maintain statement of accounts for assigned customers
  • Complete credit reviews for new and existing customers
  • Process all aspects of customer account maintenance
  • Recommend credit limits, credit holds, and release orders


  • 2+ years of experience in collection account management
  • Strong communication, prioritization, and multi-tasking skills with high attention to detail
  • Ability to work in a fast-paced environment
  • Motivation and passion for getting work done in a consistent and thoughtful way, both independently and collaboratively
  • Basic knowledge of Microsoft Office applications (Word, Outlook; bonus points for Excel)
  • High school diploma or equivalent

Recommended Qualifications

  • Minimum typing speed of 25 wpm
  • Experience working in corporate collections
  • Knowledge of SAP and Salesforce



Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$20.75-$30.15 USD

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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