Customer Experience Report Analyst


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Overview


Are you a dynamic team player with a passion for generating awareness, influencing change, and driving tangible success through insights? Do you thrive in an agile work environment, love data, and recognize the value of creating stellar customer experiences? Use your data visualization skills, analysis skills, and your keen ability to collaborate cross-functionally to help the Esri Customer Experience (CX) team scale our Voice of the Customer (VoC) program. By helping to gather business stakeholder requirements, delivering high quality reports and dashboards, and performing strategic analysis of customer feedback, you will be responsible for supporting the critical infrastructure that generates Esri customer intelligence. Be a part of a team that’s hyper-focused on translating data into insights, to improve the touch points that matter most to Esri customers.

Responsibilities


  • Elicit and translate requirements into specifications for BI solutions and analysis
  • Collaborate with technical teams to prioritize requirements and evaluate and implement solutions
  • Design, develop, and maintain high quality and timely reports, visualizations, dashboards, and self-service reporting capabilities using Power BI based on stakeholder requirements
  • Create and execute queries to discover new ways of looking at the data
  • Research and implement best practices in information visualization
  • Take the lead in resolving production issues; identify root cause and fixes
  • Produce data flow diagrams, process models, and other technical documentation to streamline report development
  • Analyze information, reports, and procedures and recommend solutions for improvement; undertake regular reviews to ensure report accuracy and run time efficiencies
  • Identify and develop key metrics that represent business performance
  • Undertake casual and predictive analysis

Requirements


  • 2+ years of experience in reporting/business intelligence
  • 2+ years of experience using Power BI Desktop
  • Good working knowledge of software development life cycle as if pertains to report development and maintenance
  • Possess an outstanding ability to clearly communicate data, context, and implications to business and technology stakeholders
  • Demonstrate clarity, depth, and relevance when problem solving
  • Ability to work cooperatively as part of a team, as well as independently under own initiative
  • Proven experience of data management, including governance, data modeling, mapping
  • Bachelor’s in information systems, computer science, related field, or equivalent combination of education and work experience

Recommended Qualifications


  • Experience writing DAX queries to define the reporting measures
  • Proficient writing complex SQL queries to build reports and dashboards
  • Ability to integrate data from multiple, disparate sources (APIs, flat files, databases, etc.)
  • Strong understanding of star schema data modeling
  • Ability to build analytical models/ experience with analytical software (regression and correlation analysis)
  • Text and sentiment analysis

About Esri


Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.


Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.


Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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