Customer Service Representative

Overview

Use your passion for helping customers in this challenging and rewarding position where you will play a crucial role in Esri’s success. You will have the opportunity to build relationships with domestic or international customers in a variety of industries, as well as teams throughout Esri.

As a member of our customer service team, you’ll work in a fast-paced, collaborative environment and use your problem-solving and research skills to audit and process software orders. This position has advancement potential within the department and other areas throughout the organization.

Responsibilities

• Manage all order-related activity for an assigned customer base including order processing, delivery schedule, invoicing, and post-delivery support
• Track licenses, maintenance, and entitlements for each customer
• Create and follow up on customer quotes as needed
• Update and maintain customer account information databases
• Be available to answer questions from customers or other departments
• Participate on project teams as assigned

Requirements

• 3+ years of customer service experience 
• Strong communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment
• Ability to use resources to research issues and handle complex customer inquiries
• Basic knowledge of Microsoft Office applications (Word, Outlook; bonus points for Excel)
• Minimum typing speed of 35 wpm
• Ability to work one of the following schedules (eastern standard time):
  • 5:00 am–2:00 pm
  • 6:00 am–3:00 pm
  • 7:00 am–4:00 pm
• Bachelor’s in business or related field

Recommended Qualifications

• Knowledge of SAP and Salesforce

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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