DevOps Engineer - Managed Cloud Services


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Overview


Are you an energetic and passionate DevOps engineer who wants to have a direct impact with customers? Are you a technologist and problem solver who can wear many hats? Do you have a passion for solving tough problems? Does automation have strong meaning for you? If so, apply your technology skills to enable our customers worldwide with GIS in the cloud.

The managed cloud services team provisions and enables the ArcGIS platform in AWS/Azure for our customers worldwide. In this role, you’ll work to deploy and support customer ArcGIS deployments in AWS/Azure by helping automate and streamline our operations, build and maintain tools for deployment, monitoring, and operations, and optimize processes to troubleshoot and resolve issues in customer environments.

Responsibilities


  • Work in a multi-disciplinary team environment to deploy cloud solutions for a wide range of commercial; utility; natural resources; federal, state, and local government; and other customers
  • Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as Amazon Web Services (AWS) and Microsoft Azure (Azure)
  • Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
  • Be proactive in recognizing and handling uptime and performance challenges
  • Engage with Development, QA, and Product teams in bringing cases to resolution
  • Troubleshoot the system and provide root cause analysis
  • Provide rotational 24/7 on-call technical support

Requirements


  • 3+ years of experience designing, implementing, and administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, enterprise, and online)
  • Proficiency with the Esri product line, including ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Online, and related desktop extensions
  • Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
  • Demonstrated problem-solving skills with the ability to think quickly
  • US citizenship and ability and willingness to obtain a security clearance
  • Bachelor’s or master’s in computer science, information systems, mathematics, GIS, or a related field

Recommended Qualifications


  • 1+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure or AWS, supporting 24×7 high-availability production environments
  • Experience hosting business mission-critical production environments with high up-time service level agreements (SLA)
  • Programming and scripting experience with Python, PowerShell
  • Experience with Oracle; Microsoft SQL, PL/SQL; and/or other RDBMS
  • Experience working with change-regulated environments, e.g. development, staging, and production

About Esri


Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

 

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

 

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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