Geospatial Experience Center Specialist


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Overview


Join a fast-paced and challenging environment where you can use your strong customer service skills and desire to help others support our software user community. A detail-oriented individual is needed to perform logistics, scheduling, coordination, and management of multiple concurrent activities in Esri’s Geo Experience Center.

Responsibilities


  • Innovate and adapt. Develop and drive customized briefing agendas aligned to customer initiatives, use cases, and industries to support the successful implementation of customer visits, briefings, meetings, and all activities in the Geo Experience Center. Conduct research to prepare background and briefing materials for meetings such as current pain points, goals, background on attendees, summary of opportunities, and action items.
  • Collaborate. Work in collaboration with the briefing manager and business development teams to drive the development and delivery of world-class customer briefings, enabling increased sales and strengthened customer relationships. Clearly document and support the customer's needs including requested schedules, staffing, equipment, setup, and local information to provide customers a valuable first impression and visit.
  • Leverage Esri knowledge. Help manage and design the customer experience by working with presenters, leaders, and technical staff to facilitate a professional content program that meets the customer’s needs. Stay abreast of new product developments to be a trusted advisor in evaluating new opportunities that will most benefit from the Geo Experience Center.
  • Focus on customer success. Communicate needs and logistics requirements to Esri staff and clients. Manage the calendar, assist visitors, and provide operational assistance in the Geo Experience Center.
  • Communicate critical information. Assist with the follow-up phase of customer visits by ensuring evaluations are completed, performing post-mortem analyses to improve future activities, documenting action items, and sending thank you emails as appropriate. Distribute and analyze post-briefing feedback that provides valuable information to the account team.

Requirements


  • 2+ years of previous experience working with executive briefing centers, hosting executive level customers, or in a project management role and interested in designing successful customer engagements
  • Excellent written communication skills
  • Strong interpersonal skills for communication with internal and external customers
  • Strong collaboration, leadership, and problem-solving skills, and an ability to work with deadlines
  • High attention to detail, flexible with last minute changes and requests, and ability to work independently
  • Customer focused and customer service oriented
  • Proficient with Microsoft Office suite including Outlook, Word, and Excel
  • Strong organizational skills and the ability to effectively prioritize, coordinate, and complete multiple simultaneous activities
  • Bachelor’s in business, geography, GIS, or a related field

Recommended Qualifications


  • 2+ years of customer service experience in a software technology organization
  • Certified Meeting Professional (CMP)
  • Experience with collaboration tools such as Salesforce, Professional Services Automation, SharePoint, and/or other business management/reporting systems
  • Experience working with customers in a service-oriented business environment

Questions about our interview process? We have answers.

About Esri


Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

 

Carefully managed growth and zero debt give Esri stability that is uncommon in today’s volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

 

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

If you need a reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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