Inside Sales Representative

Overview

Help fuel Esri’s growth and ability to enable organizations around the world to do amazing things with geography and GIS. This is a great opportunity to gain cross-industry experience as you generate new business opportunities. Your efforts will help us identify the people and companies who are trying to solve some of the world’s most difficult problems and enable Esri to support this important work.

Our ideal candidate excels at focusing on customer success. You care about people and make it known you want to help. You are outcome driven and goal oriented. You are methodical and tenacious and can effectively interact with a team. At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion. Exceptional performers have opportunity for advancement within the Business Development Division.

Responsibilities

• Drive results. Respond to inbound requests and execute a high volume of outbound calls and emails each day to generate new sales to fuel Esri’s growth. Demonstrate the ability to follow up, build sales relationships, and close business. Utilize the phone as well as electronic communication to manage and maintain a pipeline of target prospects, as you gather information and vet customer interest.
• Focus on customer success. Proactively listen to customer needs and recommend appropriate Esri solutions. Work with sales teams to ensure a strong customer experience and timely handoff of accounts for ongoing opportunity management. Collect and share feedback on lead quality to support demand generation.
• Communicate and collaborate. Work with sales management to develop target lists, call strategies, and messaging for customers. Participate in our team environment through meetings, marketing and sales campaigns, and proactively sharing within and across teams.
• Learn and grow. Develop an understanding of Esri’s products and services to execute proven processes and achieve your goals. Leverage CRM best practices and be diligent about creating and managing all data and activities. Learn from your team members and help the team continuously improve.

Requirements

• 1+ years of sales or sales supporting experience
• Customer oriented with a high level of professionalism
• Possess a desire to learn and succeed in tech sales
• Responsive, friendly, and thoughtful in your verbal and written communications
• Able to ask for and implement other’s feedback in order to improve
• Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt to a changing work environment
• Experience with the Microsoft Office Suite, including basic spreadsheet familiarity
• Bachelor’s degree in business, economics, marketing, geography, GIS, or related field

Recommended Qualifications

• Salesforce.com experience
• Software/SaaS experience in a sales or business environment
• Knowledge of any of the following industry sectors: commercial, utility, energy, state and local government, or federal government
• Knowledge or experience with Esri technology

Questions about our interview process? We have answers.

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About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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