Marketing Process & Reporting Specialist - Workfront

Overview

Support building and optimizing efficient and effective processes using Esri’s workflow management system to support marketing programs and campaigns. This environment is high volume with over 6,500 requests and 95,000 tasks per year, includes complex workflows, and emphasizes high quality assets and work. You will gather requirements and feedback from marketing teams and use analytics and reporting to identify issues and opportunities to improve quality, efficiency, and turnaround times. You will also support the product owner for the Workfront workflow management system. The qualified candidate will have an aptitude for driving improved business and operational outcomes using their analytical, operational, and technical expertise and project leadership skills.

Responsibilities

• Define and build new marketing processes in Workfront
• Continually look for ways to improve existing processes and use of available marketing technology
• Build, monitor, and share reports to track through-put, velocity, bottlenecks, and inefficiencies
• Team with marketing enablement to ensure internal user satisfaction by soliciting feedback
• Provide technical support for Workfront users by triaging, troubleshooting and resolving Help Desk tickets
• Measure project turnaround time and make recommendations for improvement
• Support the product owner of Workfront by prioritizing new features to implement, participating in beta programs, and increasing the value of the technical capabilities to Esri
• Prioritize and communicate the backlog of features to implement with stakeholders
• Coordinate with change management to ensure new features and capabilities are understood by the user base and are set up for successful adoption
• Support the system administration of the Workfront system supporting Marketing

Requirements

• 2+ years of experience in administration and process management using project management/workflow tools such as Workfront
• Strong analytical skills with expertise in business data reporting
• Superior attention to detail, results oriented, and demonstrated track record of proactively establishing and following through on commitments
• Excellent interpersonal skills including written and verbal communication, facilitation, negotiating, reasoning, problem solving, and influence
• Ability to successfully communicate, align, and drive complex project delivery in partnership with leadership and teams
• Bachelor’s in marketing, business, or related field

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.