Partner Operations Coordinator


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Overview


Esri’s partners and alliances team is aligned to the overall growth strategy of the company by expanding the Esri Partner Network (EPN). In this position you will support this growth by providing daily coordination of efforts related to key partner initiatives and programs shared with partners through the online Esri partner community. This work helps partners get access to the latest Esri technology; consider new selling opportunities; and interact with Esri, its distributors, and other partners. The ability to effectively collaborate among a variety of Esri teams is key to success in this position. It also requires strong problem-solving skills and attention to detail, positive professional attitude, and the ability to work in a dynamic and virtual team environment.

Responsibilities


  • Be a subject matter expert for partners and partnering staff around program benefits, enablement offerings, and opportunities for partners presented in the Esri partner community
  • Interface with partners, distributors, and partnering staff to successfully deliver program opportunities for selling, program benefit updates, and partner recognition
  • Work on cross functional teams to develop and implement new and updated programs for partners including proposals, policies, and workflow documentation
  • Develop partner and partnering staff resources needed to ensure understanding of program opportunities and how to participate in them
  • Coordinate with community management and communications teams for the rollout of program changes
  • Respond to partner and staff inquiries via emails, calls, and events as part of rotating team responsibilities
  • Participate in projects and initiatives to ensure partner team alignment with goals and objectives associated with Esri’s partner strategy

Requirements


  • 2+ years of partner, channel, or sales operations experience
  • An appreciation for technology and willingness to learn high-level technical concepts
  • Ability to develop productive, strong relationships with internal teams and partners to meet targeted objectives
  • An analytical mindset with the ability to create reports, interpret results, and make recommendations on approach and courses of action
  • Proficiency with Microsoft Office products
  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills
  • Proactive, self-motivated, agile, and team-oriented
  • Bachelor’s in business, geography, GIS, or related field

Recommended Qualifications


  • Experience with collaboration tools such as SharePoint, Salesforce, and/or other business management/reporting systems
  • General understanding of Esri products and services or other GIS technology
  • Experience preparing, reviewing, and presenting work plans, work flows, business metrics, and reports

Questions about our interview process? We have answers

About Esri


Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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