Principal UX Researcher - ArcGIS Pro


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Overview


Join our UX Research team to take a lead role in driving user experience research on ArcGIS Pro, Esri’s flagship desktop mapping and spatial analysis software. In this role you will carry out high-impact foundational and directional research in collaboration with designers, domain experts, software engineers, and product managers. Your work will directly influence how people around the world are able to leverage ArcGIS Pro to tackle the world’s most complex challenges.

Our ideal candidate is driven by purpose, collaboration, and the exchange of new ideas. They are unafraid of complexity and seek to demystify it for others. They are proactive about making research a team sport, identifying research needs and opportunities, and improving processes. They are eager to hone their craft while expanding their domain knowledge, and understand the power of both listening and sharing their expertise.

Responsibilities


  • Lead exploratory and evaluative research projects that drive the innovation and incremental improvement of desktop-based geospatial software
  • Partner with product and design leadership to develop and implement a research roadmap and collaborate with design, engineering, and management stakeholders across the lifecycle of research projects
  • Draw on multiple sources and types of data to identify and answer research questions, including qualitative and quantitative user research data, software telemetry, customer satisfaction surveys, tech support logs, etc.
  • Take an inclusive approach to research and design, ensuring our participants, data, and recommendations reflect the diverse settings and backgrounds of our users
  • Contribute to internal processes that bolster the rigor, speed, visibility, and value of research
  • Pioneer novel research approaches to understanding Esri’s users and technologies
  • Develop partnerships with related user feedback and testing teams to create opportunities for project collaboration, process alignment, and sharing of findings
  • Listen and engage with Esri users and the broader GIS community through channels such as user forums, Esri events, social media, or professional associations to inform and investigate research topics
  • Be a human-centered research and design advocate—have an expert opinion, use your voice, mentor and train others, and share your knowledge widely internally and externally through talks and publications

Requirements


  • 5+ years of experience leading and conducting user experience research
  • Expert-level knowledge of qualitative, participatory, and mixed-method research methodologies and their execution across remote, in-person, moderated, and unmoderated formats
  • Expert-level knowledge of design patterns and usability of desktop or complex applications/software
  • Demonstrated knowledge of research strategies and design considerations for complex, enterprise software
  • Experience recruiting participants from specialized B2B audiences, international users, and people with disabilities
  • Understanding of the practical and ethical considerations surrounding informed consent, user privacy, data management, and participant representation
  • A holistic and collaborative approach to defining and solving problems, and the ability to triangulate insights across varied sources of evidence
  • A strong sense of ownership, transparency, flexibility, and ability to self-initiate projects
  • Outstanding written and verbal communication and presentation skills, with the ability to make complex ideas easily understandable
  • Strong organizational, planning, and time management skills evidenced by the ability to self-manage and appropriately scope and manage collaborative research projects
  • Bachelor’s from an accredited institution in human-computer interaction, information science, anthropology, psychology, sociology, communication, or related field (advanced degree preferred)

Work sample
During the interview process, please be prepared to submit and discuss some recent or exemplary samples or case studies of your research work. Work samples could be a portfolio website, a PDF or PowerPoint document, or any other format in which you can showcase your work. We consider work samples as evidence of applicants’ communication skills, and should demonstrate their experience and abilities as they relate to the responsibilities and requirements listed above.

Recommended Qualifications


  • Knowledge of geographic information system (GIS) technologies, digital mapping, or related data visualization applications
  • Familiarity with accessibility standards and software localization, internationalization, and translation
  • Familiarity applying quantitative methods to the exploration and analysis of software usage data
  • Experience with the use of virtual machines for carrying out our user experience research
  • Experience with product development methodologies, such as Agile and Scrum

About Esri


Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

 

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