Product Engineer - Software Upgrades and Patching

Overview

Esri is the world leader in geographic information systems (GIS) and developer of ArcGIS, the leading mapping and analytics software used in 75 percent of Fortune 500 companies. At Esri, we believe in helping our customers take on challenging geospatial problems and making a difference in the world. Join our team of talented and passionate engineers and help us build the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art geospatial capability to thousands of our customers and millions of users worldwide. Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises and the cloud. We make maps, geographic information, and analyses available on any device, anywhere, at any time.

As a Product Engineer for Upgrades and Patching, you will work closely with development and release engineers in designing, building, testing, and effective delivery of major releases and periodic updates to the software product. Members of this team develop a deep understanding of customer needs and product capabilities. Our product engineers provide a strong technical voice in the product development process and use the best tools available to build highly reliable, sustained, and evolutionary software.

Responsibilities

• Collaborate with developers, fellow product engineers, and release engineers to design, build, and deliver upgrades and patches for ArcGIS Enterprise
• Assist with design, implementation, and quality assurance of software update processes and backend API’s for on-premises and cloud infrastructure
• Plan, execute, and certify hotfix, patches, and upgrades prior to the release
• Triage and troubleshoot customer issues
• Share workflows via help topics, blog posts, conference presentations, tutorials, and samples

Requirements

• 2 to 5 years of experience with deployment and administration of ArcGIS or similar enterprise software
• 1+ years of experience in software testing
• Fundamental understanding of web services, such as REST and more
• Ability to automate workflows using Java, Python, or other scripting languages
• Excellent analytical, problem-solving, and time management skills
• Effective communication skills and ability to work with cross-functional teams
• Bachelor's degree in engineering, computer science and applications, math, GIS, geography, or related field
• Existing work authorization for India

Recommended Qualifications

• Master's degree in engineering, computer science and applications, math, GIS, geography or related field
• Experience with building and delivering software products, patches, and updates
• Experience with developing and implementing test plans using test frameworks, such as Selenium, JMeter, or Ready API
• Knowledge of Linux, Docker containers, and orchestration, such as Kubernetes

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Esri is an equal opportunity employer (EOE), and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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