Product Engineering Writer II - ArcGIS Online

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Bring your passion for writing engaging and approachable content to a dynamic and influential team at Esri. The product writing team is looking for an experienced, creative, and hard-working writer to create reference help documentation, blog articles, videos, guides, and tutorials about ArcGIS Online. In this role as a product engineer writer, you will work closely with teams across Esri to create narratives and resources about web GIS, collaboration, data sharing, and other applied GIS workflows. We are looking for an individual who has a strong planning, problem-solving, and analytical mindset. Someone who can translate complex ideas into clear and compelling messages within established deadlines is well-suited for this role.


  • Write and publish reference help documentation in our content management system for ArcGIS Online, Esri’s premier cloud GIS system
  • Create blog articles, videos, guides, and tutorials that provide guidance, best practices, and applied workflows about ArcGIS Online collaboration, administration, data sharing, app builders, and more
  • Collaborate with product marketing, product management, marketing, sales, development, and other teams to provide learning resources


  • 2+ years of professional writing experience related to ArcGIS Online or web GIS; ideally a blended background including technical and creative writing
  • Exposure to DITA-based content management systems to create and publish documents
  • Exceptional written and verbal communication skills
  • Ability to translate complex concepts into clear, concise, compelling content
  • Effective time management and organizational skills; work proactively and volunteer assistance without being asked and under tight turnaround
  • Demonstrated ability to thrive in an agile environment with a fluid mix of collaborative and independent work
  • Bachelors in GIS, cartography, computer science, English, or related field, depending on position level
  • Portfolio Submission: Writing samples of your recent work

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them. 


Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 


If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. 


Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth.  Base salary is one component of our total rewards strategy.  Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. 


A reasonable estimate of the base salary range is $66,560.00 - $104,000.00.




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