Esri’s growing seamless support team builds on the level of existing support services by adding additional resources and flexibility. This team provides a seamless process to move support cases between support analysts and technical consultants who are familiar with our customers’ mission and environment.
As the program manager, you will be responsible for managing a team of application support engineers dedicated to supporting customers and their mission-critical systems and applications. You will be a liaison between professional services and technical support ensuring that cases are elevated to the appropriate level. Additionally, you will provide project coordination on seamless support engagements and work with Professional Services and Business Development leads to properly position and promote seamless support to customers.