Senior Business Process Analyst


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Overview


Leverage your technical expertise, leadership experience, and passion for process improvement to identify, define, manage, and deliver transformational projects. This challenging and fulfilling role is within Esri’s Information Systems and Technology (IST) Division, whose mission is to enable Esri’s business objectives and operational initiatives. Partnered with forward-thinking colleagues, you will have the opportunity to directly lead transformation of legacy processes and systems.

Responsibilities


  • Elicit requirements using interviews, document analysis, surveys, and workshop facilitation
  • Develop/refine as-is and to-be business processes and use cases using Lean 5S principles, customer journeys, and VOC blueprints
  • Ensure details of processes are documented, understood, and vetted with stakeholders and project teams, e.g., triggers that initiate the process, suppliers and consumers of information, tasks and activities, tools used to execute the process, metrics that monitor process health, and business scenarios
  • Partner with colleagues to develop business cases; define project goals, objectives, and success criteria; and define metrics to measure project performance
  • Effectively present and advocate for designed solutions to various stakeholders; use your domain expertise to explain how the solution will advance business objectives
  • Identify stakeholders and ensure they are included for early buy in of the “to-be” state
  • Manage cross-functional projects using the appropriate project management methodology; define project phases, milestones, activities, and tasks
  • Manage project scope, quality, schedule, cost, contracts, and deliverables aligned with project goals, objectives, and business requirements
  • Capture and communicate project status, risks, and mitigation plans
  • Remove/escalate roadblocks by identifying issues early and proactively identifying solutions
  • Establish and maintain positive working relationships with project stakeholders, project team members, and senior leaders

Requirements


  • 7+ years of direct work experience as a business process analyst in an IT setting, including experience managing IT projects with a consistent trajectory of increasing responsibility and breadth
  • Experience with Agile, Lean, and DevOps methodologies
  • Experience with ITIL processes, ITSM, ITBM, ITOM, CMDB, and related tools and practices
  • Understanding of data flows, integrations, and application programmatic interfaces (APIs)
  • Strong documentation skills
  • Ability to think strategically and plan and implement collaboratively
  • Strong sense of accountability for the success of the team and a passion for delivering value
  • Experience proactively escalating issues to appropriate levels of management
  • Demonstrated knowledge of business analysis skills, including process and data-driven analysis experience using common industry frameworks
  • Ability to lead others during ambiguity
  • Ability to document and analyze complex business processes using process modelling tools such as Microsoft Visio or LucidChart
  • Strong facilitation skills to elicit requirements from various personalities across the organization, including senior executives
  • Proven experience driving consensus across multiple stakeholders from different business functions
  • Excellent verbal and written communication skills to work effectively with business stakeholders, team members, and management
  • Ability to understand technical jargon and communicate it in layperson’s terms
  • Flexible and adaptive, reacting to project adjustments and alterations promptly and efficiently
  • Ability to effectively prioritize and execute tasks independently
  • Experience successfully championing change through advocacy, collaboration, and communication
  • Bachelor’s in a technical field such as computer science, engineering, or information systems

Recommended Qualifications


  • Training, experience or certifications in Lean, Six Sigma, or Business Process Management (BPM)
  • Project Management (PMI), Agile/Scrum training/experience
  • Training or direct experience with cross-functional process improvement initiatives
  • Training and/or direct experience with business analysis skills as described in the Agile Extension of the BABOK
  • Knowledge of UX/UI principles
  • Knowledge of enterprise architecture and business architecture frameworks (TOGAF, BIZBOK)
  • Experience in an IT operations role either as a direct leader or senior contributor
  • Experience with public and private cloud technologies (AWS, Azure, & VMware preferred)
  • Hands-on experience with ServiceNow, preferably in an architecture/implementer capacity
  • Experience leading cross-functional teams, including extended business partners and third-party vendors
  • Exposure to enterprise architecture frameworks and methodologies
  • Experience working in functional areas such as product development, product management, or professional services in a software development company
  • Experience directly leading organizational change management activities
  • ITIL and PMP certifications

About Esri


Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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