Sr. Consultant - Global Services Delivery Network

Overview

In this position, you will lead global programs, facilitate the exchange of best practices, coordinate community engagement activities, and help develop frameworks and resources that strengthen the effectiveness of the global services ecosystem. Through collaboration with internal and external stakeholders, you will play a key role in building a more connected, scalable, and impactful services capability that supports the continued growth, alignment, and success of Esri's global services delivery network.

The Global Network Strategy Office focuses on services delivery network strategy and channel development to help Esri scale global business through stronger collaboration across Esri, international distributors, business partners, and systems integrators. We provide thought leadership, foster collaboration and facilitate strategy alignment through prioritized initiatives, best practices frameworks, stakeholder engagement, and network collaboration. Foundational principles include establishing repeatable, scalable, and sustainable services delivery approaches as part of targeted go-to-market initiatives.

Responsibilities

• Foster and facilitate the global PS Manager community charter and cohort
• Coordinate with community initiative working groups – ensuring defined charters, representative membership, collaborative engagement, purposeful work program, targeted milestones, status briefings, stakeholder reviews, output work products
• Plan and facilitate global PS Manager community connects and regional workshops that encourage business alignment, accelerate best-practice adoption, and improve services delivery capability across the network
• Facilitate PS Business Update briefings by PS Manager members (by organization) and associated outputs to build greater understanding of services delivery network capabilities and enable best practices exchange
• Facilitate structured collaboration forums to maintain situational awareness, maximize stakeholder engagement, build consensus and drive decision velocity
• Champion the global PS organization profile dashboard including system development/release management and regular update cycles to enable ecosystem assessment, capability development planning, and optimize resource sharing
• Curate global PS Manager community collaboration space, membership access and associated PS Manager portal to maximize stakeholder engagement, community charter awareness and key initiatives collaboration
• Coordinate community updates and feedback with key stakeholders including GBD/Global/Regional Managers and teams, Global Community of Practice Leads, Community Leads, PS Senior Leadership, and Esri Services Teams to build awareness, foster consensus and drive prioritized outcomes

Requirements

• 8+ years professional experience working in functional areas such as support services, training services, professional services and/or managed services in a technology company
• Ability to engage, collaborate, facilitate, and lead with internal and external stakeholders and services team
• Demonstrated experience in stakeholder engagement, consensus building, developing best practices frameworks, community partnerships, organization change management
• Demonstrated experience in strategically contributing to vision, goal and initiatives planning with business, technical and operational Executives, Management and Practitioners
• Ability to plan, engage collaboratively and influence outcomes across internal organization and external company boundaries without direct management authority
• Proven ability to develop and create program designs, work plans, budgets, and timelines/schedules
• Bachelor's degree in Business Administration, Communications, Marketing, IT, or related field

Recommended Qualifications

• Master's degree in Geographic Information Systems (GIS), Geography, Computer Science, Information Systems, or related STEM field
• Multi-lingual highly desirable (particularly Spanish, Arabic, …)

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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