Senior Solution Engineer - USSOCOM


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Overview


As an on-site GIS subject matter expert, you will work closely with clients within the Department of Defense as well as the Intelligence Community (IC) to support United States Special Operations Command’s overall mission. You will broaden the effect of GIS technology and help drive the adoption of Esri technology by identifying new implementation patterns and applying problem-solving skills to demonstrate the value of geo-analysis. You will influence thought leadership surrounding location analytics and geospatial concepts while providing insight, creating information products and addressing challenges through the use of ArcGIS and its applications. You will collaborate with account and product teams to provide input for solution enhancements and the identification of deficiencies as well as advise on the customers most complex business challenges.

This is a home office-based position in Tampa, Florida.

Responsibilities


  • Build relationships. Become a fully integrated member of the United States Special Operations Command team as you configure, leverage and problem solve with Esri software and solutions. Support your team as you help plan and execute sales strategies. Speak confidently with customers about Esri technologies and thoroughly communicate the Esri message to both long time and first-time users of ArcGIS.
  • Be an expert. Become a subject matter expert within the Special Operations sector as well as a technical expert of Esri’s complete system. Anticipate the needs of the customers you support through the deployment of ArcGIS applications such as Story Maps and Operations Dashboards.
  • Solve problems. Proactively craft and propose solutions that clarify how GIS brings business value to our SOF customers by addressing the critical business challenges they face. Define and deliver complex strategies to customers that align Esri’s technology with the entire mission portfolio of the customer to include the exploitation and analysis of unstructured and non geo-centric data.
  • Tell our story. Present GIS technical demonstrations of proposed solutions to clients. Understand how to position presentations for technical and non-technical customers. Provide best practices related to the use, deployment, and administration of ArcGIS to include the integration of IC solutions and other customer owned Business Intelligence platforms.

Requirements


  • 5+ years of experience with Esri technology using editing tools, performing spatial analysis, and deploying ArcGIS applications
  • Experience incorporating real-time information streams, structured and unstructured, with existing GIS data and IT infrastructure
  • 4+ years of experience in the SOF Mission Space
  • Advanced experience using current GIS technology and leveraging the full ArcGIS enterprise suite of tools to demonstrate Esri’s patterns of use
  • Understanding of ArcGIS from an IT context (e.g., hardware, software, storage, security, networking, servers, databases, web services, virtualization, cloud computing)
  • Experience in technical consulting and conceptual solution design as well as an understanding of sales and business development processes
  • Knowledge of cloud computing concepts and environments (Microsoft Azure or AWS)
  • Remarkable presentation, interpersonal, and listening skills
  • Ability to travel domestically or internationally 25-50%
  • Bachelor’s or master’s in geography, computer science, or a related field, or equivalent work experience
  • US citizenship and the ability and willingness to obtain a security clearance

Recommended Qualifications


  • Ability to troubleshoot client issues related to Esri application deployment and system architecture.
  • Experience integrating software solutions with other business systems including data warehousing, BI, CRM, ERP, and analytics platforms.
  • Experience incorporating real-time information streams with existing GIS data and IT infrastructure.
  • Basic understanding of artificial intelligence/machine learning concepts.
  • Some programming and scripting experience with Python, JavaScript, .NET, Java, C++, Objective C, and/or Swift
  • Experience with ArcGIS Enterprise web applications or other web application development.

Questions about our interview process? We have answers.

About Esri


Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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