Service Delivery Technician - (AV/Events)


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Overview


Put your combination of expertise in desktop support and superior customer service skills to use at our Redlands headquarters. This is a great opportunity to further develop your knowledge of desktop support technologies and provide innovative customer-based solutions in a dynamic environment.

Responsibilities


  • Deliver, set up, and install audiovisual equipment in conference rooms and auditoriums on the Esri campus
  • Deploy new AV hardware and software
  • Support conference room systems and related equipment
  • Inspect, troubleshoot, and perform preventive maintenance and a range of repairs to audio/video equipment, video conferencing equipment, and IT-related equipment in conference rooms
  • Operate video and audio equipment to record classes, lectures, seminars, or conferences on an as-needed basis

Requirements


  • Knowledge of various applications of audio and video equipment in varying operational circumstances
  • PC and Mac troubleshooting skills
  • Strong customer service skills

Recommended Qualifications


  • Knowledge of Windows and Mac operating systems including general troubleshooting skills
  • Knowledge of MS PowerPoint and presentation connectivity to audio/video equipment
  • Knowledge of video conferencing technologies and/or software

About Esri


Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

 

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

 

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

If you need a reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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