Service Delivery Technician II - A/V

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Put your combination of expertise in desktop support and superior customer service skills to use at our DC office! This is a great opportunity to further develop your knowledge of desktop support technologies and provide innovative customer-based solutions in a dynamic environment.


  • Deliver, set up, and install audiovisual equipment in conference rooms and auditoriums on the Esri campus
  • Deploy new AV hardware and software
  • Support conference room systems and related equipment
  • Inspect, troubleshoot, and perform preventive maintenance and a range of repairs to audio/video
  • equipment, video conferencing equipment, and IT-related equipment in conference rooms
  • Operate video and audio equipment to record classes, lectures, seminars, or conferences on an as-needed basis


  • 1+ years of relevant experience and high school diploma or equivalent
  • Knowledge of various applications of audio and video equipment in varying operational circumstances
  • PC and Mac troubleshooting skills
  • Strong customer service skills
  • US citizenship and ability and willingness to obtain a security clearance

Recommended Qualifications

  • Knowledge of Windows and Mac operating systems including general troubleshooting skills
  • Knowledge of MS PowerPoint and presentation connectivity to audio/video equipment
  • Knowledge of video conferencing technologies and/or software
  • Associate’s or Bachelor's degree preferred

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.


A reasonable estimate of the base pay range is $19.00 - $31.00.



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