Site Reliability Engineer - Real-Time & Big Data

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At the Esri R&D Center-Vienna, Austria, we lead the research and development of cutting-edge indoor positioning systems technologies. We aim to deliver the world’s best indoor blue dot experience for our users by combining radio signal data from Bluetooth Low Energy beacons and Wi-Fi with trajectory information derived from sensors on everyday mobile devices.

You'll work collaboratively with our talented team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference. You'll deploy and operate robust technology that is powered by ArcGIS Velocity (Internet of Things [IoT] analytics) and cloud scale architectures. You will have the opportunity to design, deploy, and operate next-generation real-time and big data GIS software-as-a-service (SaaS) capabilities for thousands of cloud users worldwide. 

Our teams have a broad mix of experience levels and tenures that support an environment that promotes professional development. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Our team also puts a high value on work-life balance, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We offer a flexible hybrid schedule so you can have a more productive and well-balanced life--both in and outside of work.


  • Collaborate with a team of DevOps engineers to operate SaaS capabilities across multiple regions on the Azure cloud platform
  • Design, implement, configure, and utilize monitoring systems to monitor the health of SaaS products
  • Manage infrastructure used for ArcGIS Velocity, respond to alerts, and troubleshoot problems to resolution
  • Design and implement the deployment and upgrade containerized micro-service components that, when combined, power Esri’s SaaS offerings
  • Participate in technical spike efforts, bringing new innovative ideas to future versions of our software
  • Troubleshoot the system incidents and provide root cause analysis reports
  • Provide rotational on-call technical support


  • 3+ years of experience managing Kubernetes (AKS, EKS, GKE), logging and monitoring (ELK, Prometheus), and container technologies (Docker)
  • Comfortable with YAML syntax (writing Azure DevOps pipelines and Kubernetes resources)
  • Able to write scripts to deploy infrastructure and/or applications (Bash, Python, Golang)
  • Expert level understanding and experience with cloud computing platforms (Microsoft Azure or Amazon EC2)
  • Ability to work with continuous integration and delivery best practices
  • Working knowledge of a source control and issue management system, preferably GitHub
  • Bachelor’s in computer science, computer engineering, GIS, or information systems

Recommended Qualifications

  • Master's in computer science, computer engineering, GIS, or information systems
  • 2+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure, supporting 24×7 high-availability production environments
  • Interest in working with GitOps principles to automate the deployment of applications on Kubernetes clusters
  • Knowledge of operating resilient, highly available, scalable, and performance SaaS capabilities
  • Experience operating and managing Apache Kafka with high-velocity data
  • Experience operating cloud native storage solutions
  • Familiarity in deploying and operating reactive applications using Scala, the Play framework, and Akka
  • Knowledge of Esri ArcGIS or other web mapping technologies

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.


Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.


Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.


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