Software Reliability Engineer (SRE) - ArcGIS Enterprise

Overview

Build the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art mapping and analytics capability to thousands of customers and millions of users worldwide.

Our team builds cutting-edge, highly-scalable, and reliable distributed software for on-premises and the cloud to make maps, geographic information, and analyses available on any device, anywhere, at any time. Our product engineers provide a strong technical voice in the product development process and use the best tools available to build highly reliable, sustained, and evolutionary software.

In this role, you will ensure that the ArcGIS Enterprise product is reliable and highly available and has powerful disaster recovery features. You will do this by gathering user requirements, defining them for the team, evaluating the product, and guiding users through documentation, videos, and presentations.

Responsibilities

• Esri is strongly user-focused and so gathering reliability and availability requirements is an extremely important responsibility in this position
  • Requirements will need to be gathered both directly from users and indirectly from other Esri staff in Support and Professional Services
• Reliability features and requirements cut across all functionality and so leading cross-team efforts is a key responsibility
• Reliability engineering is all about quality and so testing the software is a key responsibility
  • This will include creating test plans, automating those tests, evaluating the results, and ensuring that defects are acted upon
• Communicating with our users is extremely important and so written documentation as well as presentations are a significant responsibility of this position

Requirements

• 2+ years in a position with operational responsibilities such as monitoring, maintaining, and deploying enterprise software
• Demonstrated problem-solving skills in a complex backend-server stack, preferably with ArcGIS Enterprise
• Great communications skills including written and presentation skills
• The ability to collaborate cross-team
• Bachelor's or master's in computer science or related field, depending on position level

Recommended Qualifications

• Experience administering ArcGIS Enterprise 
• Experience working on a development team

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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