Solution Engineer Team Lead – Customer Success – Imagery & Remote Sensing

Overview

At Esri, our solution engineer team leads are part of a highly skilled technical team that promotes and sells the adoption of Esri technology in partnership with account managers and other Esri staff. We invite you to use your coaching and team-building skills, as well as your experience with drone operations, processing, and geospatial technology, to become an integral part of the Imagery and Remote Sensing Customer Success Team. We’re looking for an individual who inspires and motivates others and who enjoys implementing strategies that will radically improve the challenges our customers face. You’ll lead a team that helps existing and emerging Site Scan for ArcGIS and other imagery subscription product customers execute successful operations throughout the planning and execution lifecycle. 

At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion.

Responsibilities

• Empower your team. Manage the technical activities of your Customer Success solution engineer team (licensing, onboarding, evaluations, post-sales support) by working with account and sales managers to strategically lead all technical stages of the sales process. Mentor your team through active coaching, clear direction, and regular feedback. Cultivate a virtual team to support sales objectives and generate results.
• Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team.  Gain access to technical enterprise-level decision makers and lead technical meetings that drive revenue. Partner closely with Sales leadership to align team strategies and goals.
• Be an expert. Be a technical leader of ArcGIS as well as a subject matter expert of Site Scan for ArcGIS. Demonstrate your advanced understanding of sales strategies and initiatives to develop complex solutions for Esri’s most strategic customers. 
• Solve problems. Proactively craft and propose solutions that clarify how GIS and Esri’s drone solutions bring business value to our customers by addressing the critical business challenges they face. Define and deliver complex strategies that align Esri technology with our largest customers’ business needs. Understand an organization’s business structure, associated workflows, third party business systems, and integration points.
• Tell our story. Design presentations for technical and non-technical audiences within Esri’s largest customers. Provide configuration guidance and best practices. Empower others to present at large conferences, trade shows and executive engagements.

Requirements

• 8+ years of experience with Esri technology creating maps, performing spatial analysis, and configuring web applications
• 3+ years of experience mentoring, motivating, and coaching on a team
• Advanced understanding of current drone hardware and processing technology and the full ArcGIS system to demonstrate Esri’s patterns of use for our customers
• Broad knowledge of ArcGIS and Esri’s drone mapping solutions from an IT context, such as hardware, software, storage, security, networking, servers, databases, web services, virtualization, cloud computing
• Demonstrated experience in technical consulting and conceptual solution design
• Demonstrated experience of actively participating in a sales process
• Strong understanding of the drone market, including emerging trends and competition
• Remarkable presentation, interpersonal, and listening skills
• Ability to travel domestically or internationally up to 50% of the time
• Bachelor’s or Master’s degree in geography, GIS, business administration, or a related field, or equivalent work experience

Recommended Qualifications

• US FAA Part 107 License (Remote Pilot Certificate)

Questions about our interview process? We have answers.

https://www.esri.com/content/dam/esrisites/en-us/media/pdf/interviewing-in-business-development.pdf

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them. 

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

If you need a reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. 

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. 

A reasonable estimate of the base salary range is $104,000.00 - $187,200.00.

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