Sr. UX Researcher - ArcGIS Online

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As a Sr. UX Researcher, you’ll collaborate with researchers, designers, product managers, engineers, and domain experts to conduct impactful foundational and directional research for ArcGIS Online. Your research will directly influence how people use this SaaS product to accelerate their journey to geospatial insights and tackle the world's most complex geographical challenges.


  • Lead exploratory and evaluative research projects using a variety of methodologies to drive the innovation and incremental improvement of web-based geospatial software
  • Partner with product and design leadership to develop a research roadmap and collaborate with design, engineering, and management stakeholders across the lifecycle of research projects
  • Draw on multiple sources and types of data to identify and answer research questions, including qualitative and quantitative user research data, analytics, customer satisfaction surveys, tech support logs, and more
  • Take an inclusive approach to research and design, ensuring our participants, data, and recommendations reflect the diverse settings and backgrounds of our users
  • Contribute to internal processes that bolster the rigor, speed, and scalability of research, including mentoring and training designers and others to improve their research abilities
  • Be a human-centered research and design advocate-have an expert opinion, use your voice, and share your knowledge internally and externally through talks and publications


  • 5+ years of experience conducting and leading user experience research on enterprise software products
  • Expert-level knowledge of qualitative, participatory, and mixed-method research methodologies and their execution across remote, in-person, moderated, and unmoderated formats
  • Expert-level knowledge of design patterns and common usability challenges for web software or data-focused applications
  • Demonstrated knowledge of research strategies and design considerations for complex enterprise software
  • Eagerness to learn ArcGIS software and understand the field of GIS
  • Experience recruiting participants from specialized B2B audiences, international users, and people with disabilities
  • Understanding of the practical and ethical considerations surrounding informed consent, user privacy, data management, and participant representation
  • A holistic and collaborative approach to defining and solving problems and the ability to triangulate insights across varied sources of evidence
  • Proactive approach to engaging with internal subject matter experts to inform product understanding and research projects
  • A strong sense of ownership, transparency, flexibility, and ability to self-initiate projects
  • Outstanding written and verbal communication and presentation skills as well as the ability to make complex ideas easily understandable and actionable
  • Strong organizational, planning, and time management skills evidenced by the ability to self-manage and appropriately scope and manage collaborative research projects
  • Bachelor's in human-computer interaction, information science, anthropology, psychology, sociology, or related field
  • Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

  • Knowledge of geographic information system (GIS) technologies, digital mapping, data analysis or visualization applications, database management, or common coding languages in GIS such as R and Python, JavaScript, APIs
  • Familiarity with accessibility standards and software localization, internationalization, and translation
  • Familiarity applying quantitative methods to the exploration and analysis of software usage data
  • Familiarity with development and product management tools such as GitHub, Confluence, and Productboard
  • Experience with product development methodologies, such as Agile and Scrum
  • Master's in human-computer interaction, information science, anthropology, psychology, sociology, or related field



Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$93,600-$160,160 USD

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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