Training Representative

Overview

Join a fast-paced and challenging environment where you can use your strong customer service skills and desire to help others to support our software user community. A detail-oriented individual is needed to coordinate and manage logistics for training classes as well as support a variety of other trainings and programs including user conference, internal and distributor trainings, and training certification.

Responsibilities

• Coordinate and manage all logistics for training classes by collaborating with customers and teams
• Identify and analyze customer needs and recommend appropriate solutions
• Build and maintain relationships with customers to support training sales goals and customer experience
• Develop, manage, and communicate event details in alignment with customer needs, including requested schedules, staffing, equipment, classroom setup, and location details
• Act as the main point of contact for customers and internal teams for training class coordination needs

Requirements

• 2+ years of experience working in a fast-paced and deadline-oriented business environment
• Excellent written and verbal communication with internal and external customers
• Strong collaboration, leadership, and problem-solving skills, and an ability to work with deadlines and multiple tasks simultaneously
• Ability to work independently while being detail-oriented to ensure accuracy and flexibility with last-minute changes
• Proficient with Microsoft Office suite including Outlook, Word, and Excel
• Minimum typing speed of 45 wpm
• Bachelor’s in business administration, marketing, communication, or related field

Recommended Qualifications

• 4+ years of experience in a professional office environment
• 3+ years of customer service experience

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base pay range is $20.00-$34.00.

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