UX Designer II


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Overview


Bring your user experience knowledge and systems-based thinking to help create, inspire, and influence user-centered design at Esri. We're on an ambitious mission to redefine what it means to discover and buy the world's most powerful mapping software across multiple digital experiences.

Our ideal candidate will apply their unique user experience approaches while focusing on bringing simplicity and evidence-based rationale to buying sophisticated enterprise software. By creating beautiful and functional customer experiences, you will bridge relationships across Esri's products, partners, and solutions with a diverse customer base.

 

Using actionable insights to solve complex problems and bridge gaps, you'll deliver scalable user experience (UX) design system thinking with an emphasis on service design. With our website being viewed by tens of millions of global users daily, you'll witness the impact of your work in real time.

Responsibilities


  • Distill complex problems into refined solutions through organizing content, structure, and information architecture into user flows, wireframes, and service blueprints
  • Implement recognized digital sales patterns to sell our sophisticated software products
  • Be able to act on your knowledge and experience to help improve end-to-end service areas including e-commerce and customer experience
  • Conduct qualitative and mixed-method UX research to explore or test concepts, prototypes, and live sites as well as develop and implement recommended evidence-driven solutions
  • Apply diverse design theories and techniques to continually improve Esri's end-to-end customer and user journeys
  • Act as a UX evangelist—have an opinion, use your voice, and share the value of UX activities
  • Work in partnership with your UX and user interface (UI) design teammates, business stakeholders, project managers, content writers, and developers
  • Deliver evidence-driven analysis to identify areas of improvement based on Adobe Experience Manager (AEM) analytics and other sources
  • Stay up to speed on the latest mobile, web, and responsive design patterns and technologies

Requirements


  • 2+ years of experience specializing in digital sales environments, user experience, research, and interaction design preferably in a business-to-business (B2B) technology company
  • Experience with design software, such as Sketch, InVision, and Adobe Creative Suite
  • Outstanding written and verbal communication and presentation skills, with the ability to make complex ideas understandable
  • Natural curiosity and passion about learning new things, being driven by personal growth and commitment to working in digital sales enablement
  • Bachelor's degree or MBA in digital marketing, interaction design, business, applied social science, or a related field such as human-computer interaction or user experience

Recommended Qualifications


  • Experience with Adobe Experience Manager (AEM), including AEM Sites, is a plus.
  • Experience with service design is a plus.
  • Knowledge of GIS and designing map-based applications is a really big plus.
  • Familiarity with web accessibility standards, I10n, i18n, and translation.
  • Experience in scrum and agile development environments.


PORTFOLIO SUBMISSION

 

Please include a link to your online portfolio or PDF samples of recent work. Samples must communicate your approach to evidence-driven problem-solving on real-world projects and demonstrate your skills in developing evidence-based insights and design solutions through a mix of low- and high-fidelity deliverables.

About Esri


Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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