Store Help

Esri takes security very seriously. To ensure a secure shopping experience, Esri Canada Store uses Transport Layer Security (TLS) to protect all communications between you and Esri. Neither Esri nor Esri Canada handles your credit card information directly. This data goes through a third-party payment processor to ensure the security and privacy of your transaction. All authentication you provide to complete your transaction is processed and protected by ArcGIS Online.

Esri Canada's Privacy Policy covers a variety of areas. Please refer to Esri Canada's comprehensive Privacy Policy site for more information.

We use cookies to deliver a great shopping experience. The Esri Canada Store is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie helps us identify your cart contents (products, discounts, etc.) and order information (though we do not save billing and personal information in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

For more information about cookies and how Esri Canada uses them, please consult the “Use of Web Tools” section of Esri Canada’s privacy policy.

To buy products online, you need an Esri global customer number to activate your product and access product information. All orders are fulfilled through My Esri, which is a central location that allows you to manage your relationship with Esri and Esri Canada, including all order and support information linked to your Esri customer number. You can make any updates or changes to your stored payment method(s) and contact information through My Esri.

Account information follows the standards described in Esri Canada's Privacy Policy.

An ArcGIS public account is a free account designed for personal, noncommercial use. This account type is for individuals not associated with an existing ArcGIS Online organization. This general account gives you access to sections of Esri websites that require a login, including free, limited access to ArcGIS Online if you don't have a subscription.

If you have a public account and are invited to join an existing ArcGIS Online organization, you can convert your public account to an organizational account so that all your content moves to the organization.

Esri global customer numbers are unique identifiers for each customer. This number is used for activating and purchasing products and to access product information. Esri global customer numbers also ensure that all applicable pricing and discounts are applied at checkout as well as ensuring that software prerequisites are met.

Upon clicking the checkout button, you will be presented with a login form. If you are a new customer, you will need to create an account. Follow these steps:

1. Click the link at the bottom of the form to create an account.
2. Complete the Create an ArcGIS Public Account form and submit it. To submit the form, you will need to accept the terms and conditions at the bottom of the page.
3. Open the confirmation email sent to the registered email address. Click on the link in the confirmation email.
4. Create a username, a password, and the answer to a security question.
5. Create a customer number. Select the appropriate customer number type—if purchasing for yourself, select Personal. If purchasing for an organization, select Organization.
6. Complete the customer number information form and submit it. You are now signed in and ready to check out.
7. Click the checkout button and complete the payment and billing information sections.

If you are a current customer, sign in with your username and password when you get to the login screen during checkout. Sign in while shopping to streamline your checkout experience. Note: If your username is associated with more than one organization, make sure to select the right organization for your purchases.

The Esri Canada Store supports multiple payment methods. Some methods may not be available depending on the country you are purchasing from. The available options for your location and account will appear in the shopping cart during the purchase process.

In Canada, the following payment methods are accepted:

• Credit card
• Purchase order
• Authorization to invoice

Sales and/or value-added tax varies based on location, and any applicable taxes will be calculated and charged depending on the country you are purchasing from and what you're ordering. 

Any required taxes on local tax rules for your region will be charged and reflected in your order total once your billing and/or shipping address have been entered during checkout. 

Tax-exempt organizations/individuals can enter the exemption information in the shopping cart during the purchase process to be excluded.

If you have a store promo code that you would like to use, please follow the steps below:

1. Once you have added items into the cart, click the Proceed to Checkout button.
2. On the checkout page, under Order Summary, you'll find a form field to enter your promo code. Enter the code and click Apply.

If the code is accepted, your order total will adjust, and you can proceed to complete your purchase.

To update or change the credit card information on file:

1. Log in to My Esri.
2. Select your user profile on the top right of the page.
3. Select Profile & Settings.
4. In the black menu bar, select Store Payment.
    

 To edit your payment information:

1. Click the edit icon next to your saved payment option.
2. Make any necessary changes and click Submit.
    

 To change your payment information:

1. Select the Add Payment Method link.
2. Choose a payment method you would like to add.
3. Fill out the information in the form and click Submit.
    

 Once you submit your changes, the updated information will be displayed in the Saved Payment Options section.

To buy with a purchase order, you must be a Canadian company, not an individual. The option to buy with a purchase order is currently limited to ArcGIS Online user types, credits, ArcGIS Pro, associated extensions and premium apps.

First, check with your organization’s My Esri administrator whether you’re authorized to submit purchase orders via the Esri Canada Store. Once this specific user permission has been turned on in My Esri, you‘ll be able to use your account to submit purchase orders on our store.

Yes. You'll need to enter the billing address linked to your credit card to successfully complete your order.

Your credit card will be charged once fulfillment of your order is complete. You will receive an order fulfillment confirmation email at this time.

Please note that online statements for credit and debit cards may display a preauthorization of funds immediately after purchase. Preauthorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to two business days for credit cards and seven business days for debit cards. If you need assistance with removing a preauthorization from your card transaction history, please contact your bank or financial institution.

If your credit card is declined, there are a few reasons why that might happen:

• The credit card is expired: Please verify that your card has not expired.
• You have reached or exceeded your credit limit: Please verify with your credit card issuer.
• You have exceeded your daily charge limit: Please verify with your credit card issuer.
• There may be technical issues: Generally an error message will appear if this is the case.
• The billing information may be incorrect: Please make sure you're using the address linked to the card.

If you have problems submitting your credit card payment, you can contact Esri Canada Customer Care for help.

After you submit an order, you will receive two emails from Esri: 

• Esri will first send an Order Confirmation email which identifies the purchase made via the store. 
• Shortly after, the Order Fulfillment Confirmation email is sent out once the software, subscriptions or credits are available in My Esri. This email also includes a link to My Esri where you can download/activate and authorize your ArcGIS technology. 

To request a copy of your order confirmation email, contact Esri Store Help.

You can view a copy of your Esri Canada Store fulfillment from your order fulfillment page in My Esri with the link that your received in your order fulfillment email.

If you need a copy of your fulfillment email, or if you do not have access to your order number, contact Esri Store Help.

Note: To view your order, you must be logged in with the user name used when placing your order.

To request a copy of your invoice, contact Esri Canada Customer Care and include the following:

• User name
• Order date
• Order reference ID number

If you don't have any of this information, please e-mail Esri Canada Customer Care for assistance.

• The billing organization name and country on the purchase order, must match the end user name and country for the products ordered.
• Esri Canada’s Online Store must not be used for any purchase that requires Esri Canada’s signature on a purchase order.
• The fulfillment of product(s) ordered is subject to credit review and could be delayed.
• Payment terms are Net 30.  Payment is due 30 days from the date of Esri Canada’s applicable invoice.
• Esri Canada objects to and expressly rejects any different or additional terms or conditions contained in any purchase order, or any other document or communication issued by the buyer.

The Esri Canada Store Terms and Conditions can be viewed here.

Some Esri products allow for autorenewal. With the autorenewal option, Esri Canada will automatically renew your subscription ahead of your current subscription term expiration date.

We'll automatically renew your subscription at the purchase price. You can cancel or manage your subscription settings and choose to turn autorenewal on or off for subscriptions in My Esri. You can see your renewal date(s) and change your payment method, update your address information or cancel your subscription before you're automatically billed for your next term. 

Note that unless you notify us before a charge that you want to cancel or do not want to autorenew, your subscription will automatically renew, and you authorize us (without notice to you, unless required by applicable law) to collect the subscription price and any taxes using the payment method we have on record for you that is applicable at the time of renewal.

Timing: You can see your renewal date within My Esri. 

Updating your autorenewal preferences: Subscriptions will autorenew at the end of the subscription period unless you change your autorenewal preferences.

Eligibility: If autorenewal is available for a subscription product, it will be indicated as a selectable autorenewal option within the cart and at My Esri after the purchase.

All autorenewals will be charged seven days before the end of your subscription term using the default payment method on record.
 

Customers Located in Québec Purchasing for Personal Use

Please note, to ensure compliance with Québec law, the online store automatic renewal option for product licenses does not apply if you are a customer located in Québec purchasing an Esri product for personal use. Esri Canada will contact you via email prior to the expiration of your product license with instructions on how to renew your license through the Esri Canada online store manually each year.

Terms and conditions for purchases made via the Esri Canada online store

Please follow the steps below to turn off autorenewal for a subscription:

1. Sign in to My Esri. 
2. Select your Esri global customer number.
3. Find the product and subscription that you would like to update.
4. Move the slider from Yes to No, and your change will be submitted.

Customers Located in Québec Purchasing for Personal Use

Please note, to ensure compliance with Québec law, the online store automatic renewal option for product licenses does not apply if you are a customer located in Québec purchasing an Esri product for personal use. Esri Canada will contact you via email prior to the expiration of your product license with instructions on how to renew your license through the Esri Canada online store manually each year.

Terms and conditions for purchases made via the Esri Canada online store

The Esri Canada Store offers a 30-day money back guarantee.

For online purchases within the last 30 days, you can initiate a refund request for eligible products from your Store Purchases page in My Esri.

For purchases made more than 30 days ago, please Contact Us.

• Credit Card: Your refund should be applied in 7-10 business days.
• Purchase Order: A credit will be applied to your original invoice. Contact Esri Canada Customer Care for additional details.

Esri offers perpetual and term licensing. 

Perpetual licensing carries optional yearly maintenance that provides you with software updates, technical support and ArcGIS Online access. If maintenance is not renewed, the software will remain licensed at the last version under maintenance. 

Term licensing is a subscription-based plan that will come with all the benefits of maintenance as long as you renew the subscription. The license will time out if not renewed.

Read more about license enablement options for ArcGIS Desktop, including Named User, Single Use and Concurrent Use license enablement options. 

If you have an existing subscription you would like to renew or add to, follow these steps:

1. Once your selections are added to the shopping cart, select Proceed to Checkout. You will then be asked to sign in. 
2. Sign in using the user name associated with the subscription you wish to update. 
3. Once you log in, select the customer number associated with the existing subscription. In the shopping cart, choose Renew Existing Subscription or Select a Subscription. Your purchase will now be associated with the subscription you selected.

Once you've added your selections to the cart, proceed to check out and sign in with the user name associated with the trial. Then select Convert Trial in the shopping cart.

Credits are the currency for ArcGIS Online. Certain functions, such as storage, geocoding and drive-time analysis, require service credits. For more information, visit Esri's Credits page. 

If you are having trouble with Esri Canada Store pages loading properly, please check the following:

• Confirm that you are using the most current version of your browser
• Ensure that cookies are enabled
• Clear your cache
• Disable any private browser settings
• Enable JavaScript

If you are still experiencing issues, try a different browser, or contact Esri Canada Customer Care.

There could be a number of reasons that your browser is blocking the Esri Canada Store. Caching is one of the most common reasons that users have trouble accessing the most up-to-date version of our store.  

When websites are updated and developed, files that are automatically saved in the browser cache may conflict with what's actually coded into the website. Clearing your cache of cookies is a way to see a webpage the way it’s meant to be seen, inclusive of the latest updates. To verify that you’re experiencing caching issues, please try accessing the Esri Canada Store in a private or incognito window. 

If you’re able to seamlessly navigate the store in this private or incognito window, you can continue to access the store in this way, or you can clear your cache. To learn more, find your browser listed below and follow the steps.
 

In Google Chrome (recommended), follow these steps:

Step 1: Use an incognito window 

Please consult the Google Chrome help documentation, which details how to open an incognito window. 

Step 2: Clear your browser cache 

If you are still experiencing issues using the Esri Canada Store, please proceed with the following: 

1. Open the Tools menu (the three dotted lines in the upper-right corner).
2. Select History. 
3. Select Clear Browsing Data from the left-hand side of the screen. Set the Time Range  to All Time. Check “Cookies and other site data” and “Cached images and files” and click Clear Data.
4. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu in the top menu bar and select Quit for the changes to take effect.
    

In Mozilla Firefox, follow these steps:

Step 1: Use a private browsing window

Please consult the Mozilla Firefox help documentation, which contains detailed instructions on how to open a private browsing window.

Step 2: Clear your browser cache

If you are still experiencing issues using the Esri Canada Store, please proceed with the following:

1. Open the Application Menu (three lines in the upper-right corner).
2. Click on History, then click "Clear recent history…".
3. Select Cookies and Cache and use the drop-down menu to set the time range to Everything.
4. Click OK.
5. If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.
    

In Microsoft Edge, follow these steps:

Step 1: Use an inPrivate browsing window

Please consult the Microsoft Edge help documentation, which contains detailed instructions on how to open an inPrivate browsing window.

Step 2: Clear your browser cache

If you are still experiencing issues using the Esri Canada Store, please proceed with the following:

1. Click ”Settings and more” (three dots lines in the upper-right corner), and open the History menu.
2. Click on the three dots at the top of the History window and select “Clear browsing data”.
3. A new tab will open containing your settings. Under the section “Clear browsing data”, click “Choose what to clear”.
4. Select “Cookies and other site data” and “Cached images and files”. Set the time range to All Time. 
5. Click Clear Now.
6. Close Microsoft Edge completely for your changes to take effect.