Store Help | Buy ArcGIS Software Online

Help

Expand All / Collapse All

Esri Product Information

How do I view pricing?

Either log in with your Esri Account or if you are in the US, please contact Sales at 800-447-9778. If you are outside the US, please contact your local Esri distributor.

What are the minimum hardware and system requirements for Esri ArcGIS Desktop software?

Requirements for ArcGIS Pro

Requirements for ArcMap

What are the differences between ArcGIS Desktop Basic, Standard, and Advanced?

Basic will give you some map creation and analysis tools.
Standard includes the functionality of Basic and adds Coordinate Geometry tools, the ability to work with parcel data, and allows for multi-user editing of an enterprise geodatabase.
Advanced includes the functionality of Standard and Basic and adds very specific and advanced data analysis tools (e.g., the Near toolset and Erase toolset).

Learn More

What is ArcGIS Pro and where is it in the Software?

ArcGIS Pro is a new professional desktop GIS application that is part of the ArcGIS for Desktop collection of applications. You can use it to create informative maps and visualizations quickly. ArcGIS Pro includes scientific tools for answering tough questions via spatial analysis, such as “How are these places related?” or “How can I predict what might happen here during a major storm?” Using ArcGIS Pro, you can create and publish both 2D and 3D maps to look at problems from all angles. You can also share what you create in ArcGIS Pro with others using ArcGIS Online or ArcGIS Enterprise. ArcGIS Pro is a fully 64-bit, multithreaded application that runs on Windows.

What are the differences between ArcMap and ArcGIS Pro?

ArcMap and ArcGIS Pro are both map creation and analysis applications. ArcMap is a 32-bit application, while ArcGIS Pro is a 64-bit application. ArcGIS Pro is completely integrated with ArcGIS Online so sharing, viewing, and accessing data from your online content will be much easier. ArcGIS Pro can also work with both 2D and 3D data.

Learn More:

ArcGIS Pro
ArcGIS Desktop

What type of licensing does Esri offer?

Perpetual vs. Term: Perpetual licensing carries optional yearly maintenance that provides you with software updates, tech support, and ArcGIS Online access. If maintenance is not renewed, the software will remain licensed at the last version under maintenance. Term licensing is a subscription-based plan that will come with all the benefits of maintenance as long as you renew the subscription. The license will time-out if not renewed.

Click here for information regarding Named User, Single Use and Concurrent Use license enablement options for ArcGIS Desktop.

What is the difference between ArcGIS Desktop and ArcGIS Online?

ArcGIS Desktop is a full-featured GIS solution that is installed locally on your machine and will give you map creation and data analysis applications. ArcGIS Online is a browser-based, managed cloud solution that provides some map creation and analysis tools. It is very useful for sharing and publishing maps and web applications. These are often used in conjunction with each other.

Once I submit my order, when will I receive my product?

Fulfillment is completed within a few minutes and you will be able to download the software and authorize the license provided.

What are service credits and how are they consumed?

Service credits are the "currency" for ArcGIS Online. Certain functions such as storage, geocoding, drive-time analysis, etc. will consume service credits. Click here for a full breakdown.

Order Information

What payment methods can I use?

Multiple payment methods are available and they will vary by the country you are purchasing from. The available options will display in the shopping cart during the purchase process.

Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted:

The card is expired.
You have reached or exceeded your credit limit.
You have exceeded your daily charge limit.
A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact storehelp@esri.com for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.

When will my credit card be charged?

Your credit card will be charged once fulfillment of your order is complete.

Please note that online statements for credit cards and debit cards may display a pre-authorization of funds immediately after purchase. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days for credit cards and 7 business days for debit cards. If you need assistance removing a pre-authorization from your card transaction history, please contact your bank or financial institution.

I need to update my credit card information

To update or change the credit card information on file, please follow the steps below:

Click here and login.
Select your Esri Customer Number
Click Edit under your Saved Payment Options
Make any necessary changes and click Submit

Once you submit your changes, the updated information will be displayed in the Saved Payment Options section.

Do I have to pay sales tax?

Depending on the country you are purchasing from and what is being ordered, sales and/or value added tax may be calculated and charged. Any required taxes on local tax rules for your region will be charged and will be indicated once your billing and/or shipping address have been entered during checkout. Tax-exempt individuals can enter the exemption information in the shopping cart during the purchase process to be excluded if applicable.

How can I request a copy of my fulfillment information?

You can view a copy of your order from your order fulfillment page.

Note: In order to view your order, you must be logged in with the username used when placing your order.

If you need a copy of your fulfillment email, or do not have access to your order number, contact Store Help.

How can I request a copy of my order confirmation email?

To request a copy of your Order Confirmation Email contact Store Help.

How can I request a copy of my invoice?

To request a copy of your invoice contact storehelp@esri.com and include the following:

Username:
Order Date:
Order Reference ID Number:

How can I convert my trial subscription to my new purchase?

Please log in with the username associated with your trial and select "Convert Trial" in the shopping cart.

How do I renew my subscription or add users/credits to my existing subscription?

If you have an existing subscription you would like to renew or add to, select the customer number associated with the existing subscription. In the shopping cart, choose “Renew Existing Subscription” or "Select a Subscription". Your purchase will be associated with the subscription selected.

What is the delivery time/lead time once an order is placed?

For all prepaid orders, once an order is submitted on the Esri Store, electronic fulfillment is completed within a few minutes. Orders that include a purchase order are fulfilled after a standard credit review. If a manual review is required orders will be released and fulfilled during normal business hours.

Can I submit a Purchase Order?

Purchase orders are accepted from US companies, not individuals. The option to submit a purchase order is currently limited to term licenses and subscriptions. For additional details, please review Esri Store Terms of Sale.

Technical Support

General Technical Issues

Confirm you are using the most current version of your browser
Ensure cookies are enabled
Clear your cache
Disable any private browser settings
Enable JavaScript

If you are still experiencing issues, try a different browser.

Contact Esri or your local Distributor if you are still experiencing difficulties.

Why do I need to set my browser to accept cookies?

Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

Are cookies a security risk?

No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

Returns and Cancellations

What is your refund policy?

The Esri store offers a 30-day money back guarantee.

How do I request a refund?

To request a refund within 30 days or your purchase, please contact storehelp@esri.com and include the following:

Username:
Order Date:
Order Reference ID Number:
Product/Line item(s) you wish to return.
Your best contact information in the event an agent must contact you.

Outside of 30 days, please contact Esri Customer Service or your local Esri Distributor.

When will I see my credit appear in my account?

Once your credit has been approved and, your refund will appear in your account within 7-10 business days. Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.

Privacy and Security