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Technical Advisor

An Esri Technical Advisor with expertise in Esri platform capabilities and/or vertical industry GIS implementations will be assigned to each Advantage Program partner. The Esri Technical Advisor will become familiar with the partner’s GIS capabilities, Esri platform implementation, applications, release levels, and geospatial initiatives.

The Esri Technical Advisor, in coordination with the Esri Account Manager, will:

  • Provide advice on GIS strategies, architectures, product selection, and release planning
  • Prepare for, and facilitate, an annual account planning session
  • Develop a collaborative Technical Work Plan outlining each partner’s vision, objectives, goals, and recommended activities necessary to execute the plan
  • Maintain proactive communication and coordination throughout the engagement

Any partner may elect to obtain additional Technical Advisor hours from Esri for a supplemental price. Technical Advisors are not substitutes for Esri Support Services or Esri Consulting Services. Partners will continue to contact Esri Support Services as the first point of contact for all technical support needs. If Technical Advisor support at a partner’s site is requested for activities beyond the annual account planning session, the associated travel costs will be an additional charge.

Annual Account Planning Session

A one-day annual account planning session will be coordinated and facilitated by the assigned Esri Technical Advisor, with participation from other Esri account team members, and technical and industry staff. The objective of the annual meeting will be to discuss the partner’s overall GIS vision, objectives, and requirements. The targeted outcome for the annual meeting will be to define or revise the Technical Work Plan with input from key organizational stakeholders.

Each partner will have the option to conduct the annual account planning session at Esri’s headquarters in Redlands, Esri regional offices, or at the partner’s offices. However, Esri technical and industry staff may only be available via conference call and/or webcast if the meeting takes place at a partner’s location. The meeting will be completed at a mutually agreed upon schedule during the term of the program. Partners will be responsible for their own travel expenses.

Technology Exchange

Often held in conjunction with the Annual Account Planning Session, the Esri Technology Exchange includes technical knowledge transfer discussions coordinated with Esri product managers and subject matter experts. The objective is to help partners better understand Esri’s ArcGIS Platform and to discuss information and technology impacting partner solutions and services.

Technical Work Plan

The Technical Work Plan is a working document collaboratively developed with input from the partner and the Technical Advisor. Acting as a road map to drive collaboration and technical enablement, the primary objective of the Technical Work Plan is to outline a partner’s GIS vision, goals, objectives, and the recommended activities.

Learning and Services Credits

Learning and Services Credits are intended to provide a means for the partner’s organization to execute activities defined in the Technical Work Plan. These activities may include focused consulting services, training, managed cloud services, and premium support services to address specific objectives. An associated Learning and Services Credit value is assigned to each activity, per the table below:

Consulting Support
Business or Technical Consulting* 2 hours 1
Esri Firm-Fixed Price Services As quoted As quoted
Related Esri Travel and Per Diem Expenses As quoted As quoted
Instructor-led Training 1 student for 1 day at US-based Esri facility or virtual classroom 1
Client-site or Private Esri-site training Up to 15 students for 1 day 11***
Instructor-led Online Half-Day Workshop 1 student for 1 workshop 0.33
Private Instructor-led Online Half-Day Workshop Up to 20 students for 1 workshop 5.5
Coaching Services Up to 15 students for 1 day 9***
Mobile Lab As quoted 3.25***
Hands-On Learning Lab As quoted As quoted
Premium Support    
Premium Support – Annual Subscription 2 authorized callers, unlimited incidents 75
Additional Authorized Caller for Premium Support – Annual Subscription** 1 authorized caller 20
Premium Support Services – 10 Incidents (Domestic customers only) Annual subscription, 2 authorized callers, up to 10 incidents 30
International Priority Support (International customers only) Annual subscription, 1 authorized caller 20
Premium Support Enterprise Test Lab (International customers only) Annual subscription 20
Premium Support Special Event – 1 month 2 authorized callers, unlimited incidents 12
Additional Authorized Caller for Premium Support Special Event – 1 month** 1 authorized caller 3.5
Premium Support Special Event – 3 months 2 authorized callers, unlimited incidents 27
Additional Authorized Caller for Premium Support Special Event – 3 months** 1 authorized caller 7
Premium Support Special Event – 6 months 2 authorized callers, unlimited incidents 44
Additional Authorized Caller for Premium Support Special Event – 6 months** 1 authorized caller 10.5
North American Regulated Industries Support (NORUS) Annual Subscription (Domestic customers only) Unlimited incidents 90
North American Regulated Industries Support (NORUS) Premium Support Add-On** (Domestic customers only) Unlimited incidents 45
Esri Managed Cloud Services    
Esri Managed Cloud Services As quoted As quoted
Esri Technical Certification Exam 1 voucher 0.5
Esri Partner Conference Registration**** 1 registration 1
Esri Developer Summit Conference (US Domestic) Registration**** 1 registration
Esri International User Conference Registration 1 registration
Esri International User Conference Industry Summit Registration 1 registration
Preconference Seminars 1 seminar 1

* Any project-related activities requiring Esri Project Services support will be scoped, budgeted, and scheduled outside of the Advantage Program.

** Requires that the partner purchase the Annual Premium Support Services subscription.

*** This credit value is only available to partner locations within the contiguous 48 states and assumes the purchase of two or more consecutive days of support. This offering can be provided outside of the contiguous 48 states and/or for one day quantities for a custom quoted price. 

**** Esri provides one registration to the annual Esri Developer Summit and one registration to the annual Esri Partner Conference as part of the Advantage Program. Credits only need to be used for additional registrations. 

Quarterly Technology Webcasts

Partners can learn about the Esri software platform and how it can provide an immediate impact on business practices through exclusive quarterly technology webcasts. Esri technical specialists or product managers will deliver relevant technology topics related to the Esri platform and enterprise GIS. Esri will provide an e-mail invitation to each partner’s point of contact, including logistical information for the webcast.

What a Subscription Does Not Cover

The Advantage Program is not designed to provide project deliverables. Any project-related activities will be defined, priced, and scheduled separately.