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Leading Global Field Services Innovation to Stay Ahead of Growing Demand

In the Service Logistics and Operations team at Cisco, Warner is responsible for driving continuous improvements and realizing innovation for a globally outsourced field services team of engineers.  Cisco’s customers value a globally consistent, digital field services customer experience that minimizes downtime by resolving the customer issue @ first time. In this blended presentation and interview style session, Warner will expand on the evolution of Cisco's field services business initiatives and growth; and how Cisco has tapped into the strategic value of location intelligence to innovate and grow beyond market expectations and delivering outstanding customer experiences.