For the past six years, Warner de Gooijer has been responsible for continuous improvement execution activities for Global outsourced field services. He drives successful implementation of all initiatives, programs and changes. This includes responsibility for ensuring customer satisfaction is not compromised and that cost/benefit impacts are carefully evaluated. In this blended presentation and interview-style session, he will expand on the evolution of Cisco's field services business initiatives and growth. He will also discuss how Cisco has tapped into the strategic value of location intelligence to innovate and grow beyond market expectations and deliver outstanding customer experiences.