Frequently Asked Questions

Please refer to the Registration Details page for registration deadlines.

Please refer to the Registration Details page for more information on the cost and how to request to attend.

Registration includes access to all scheduled summit events, such as the Plenary Session, breakout sessions, and networking opportunities.

No, there is no registration limit for this event, but note that all attendees must request to attend.

Yes, you can register on-site if you have been approved to attend. However, we encourage all attendees to register online before the event to avoid delays.

Yes, once your request has been approved and you register, you will receive an email confirmation that it has been received. If we are unable to confirm the information provided, we will reach out to you. If your registration details are confirmed, we will send you a final confirmation email with check-in details.

For cancellations received after October 26, 2025, registrants will forfeit 50 percent of their registration fee.

Confirmed registrants who do not participate or who cancel after November 13, 2025, will forfeit their entire registration fee. Registrations received after this date will not be eligible for refunds. If you need to cancel due to special circumstances, please email confregis@esri.com with your request for review.

Substitutions for approved registrants can be made at any time. Esri reserves the right to cancel any event or training if the minimum registration is not met. If Esri cancels an event, registration fees will be refunded.

Please note, canceling your registration does not automatically cancel your housing reservation, if applicable.

You will use an Esri Events account. This new account is not linked to any other Esri or ArcGIS Online account. It will be used to register and sign in to the event portal and Esri Events app.

Yes. This event is not limited to US residents.

Esri is committed to protecting the health and safety of our attendees, exhibitors, employees, and presenters. We follow the established protocols from the Center for Disease Control (CDC) and local health authorities and ask that all event attendees do the same. We encourage everyone to make informed decisions about attending our events in the best interest of their health as well as the health of others.

Learn more about our on-site health and safety protocols—visit our dedicated hub site.

Upon request, we can provide a certificate of attendance after the event. Email confregis@esri.com to request your certificate. Unfortunately, we do not offer continuing education credits for attending the Esri Planning Directors Summit.

To download the app, visit our Esri Events app page.

Get access to the Esri Events app with the same Esri account credentials that were used for your event registration.

If you can't remember your account info, verify your ID and password by referencing your registration confirmation email.

If you are registered for the event, your scheduled sessions and items you mark as favorites will automatically transfer when you sign in to the Esri Events app.

Additionally, if you change your personalized schedule in the app, those sessions will be transferred to the detailed agenda on the web.

Please note, only registered attendees have access to schedule the sessions associated with their registration.

As a global event with a diverse community, Esri embraces and respects the religious affiliations of our community. Attendees have access to a prayer or quiet space to reflect, meditate, and practice their faith at our event.

Please visit the Registration Desk for the location of and access to the room.

Esri is pleased to offer nursing rooms for attendees and Esri staff during the summit. These rooms are equipped with seating and electrical outlets and can be secured by key lock.

Please visit the Registration Desk for the location of and access to a lactation room or to arrange accommodations if you have any special requirements, such as a need to store expressed milk.

For the safety and security of all involved, all event sessions, tracks, and exhibits are for registered attendees only, unless otherwise noted. All registered event attendees must be at least 18 years of age.

Infants (children under two years of age) may accompany registered attendees into event sessions and other activities if placed in a carrier and supervised at all times. If the infant begins to fuss or creates a distraction for other activity attendees, the parent should step out to attend to the infant (please see the Esri Code of Conduct for conferences and community spaces).

Exceptions may apply, so we request that attendees reach out and discuss individual needs with the Esri accessibility team.

American Sign Language (ASL) interpreters are available at the summit. Attendees who need the services of an ASL interpreter are asked to email their request with their schedule to confregis@esri.com.

Service animals (as defined by the ADA’s standards) are welcome at the event. Service animals are defined as dogs that are “individually trained to do work or perform tasks for an individual with a disability.” Please reach out to the Esri accessibility team if you have any special requirements.

Summit attendees needing first aid during event hours should visit the First Aid Desk, located in Indigo E in the Hilton San Diego Bayfront.

For life-threatening emergencies, call 911 immediately from any available phone or cell phone, then notify security staff of the location so they can quickly direct first responders.

Yes, we offer discounts on hotel rooms for individuals and groups.

Visit the Hotels and Transportation page for details on hotel and transportation discounts.

Yes, we are pleased to offer room blocks to groups of 10 or more at our partner hotels. This is a convenient way to secure rooms in advance at a discounted rate.

Find and book discounted group hotel rooms by filling out the group block request form, located on our Hotels and Transportation page.

No, Esri does not provide transportation to or from the Hilton West Palm Beach. We suggest that you check with your hotel to see if they offer shuttle service.