Join the world’s largest, virtual GIS conference
The 2020 Esri User Conference (Esri UC) is a completely virtual event designed to give users and students an interactive, online experience with Esri and the GIS community. Participate in sessions and view presentations that offer geospatial solutions, browse the online Map Gallery, watch the Plenary Session, and much more.
Frequently asked questions about registration
Why was this event turned into a virtual event instead of being hosted in San Diego, California?
Your health and safety are of the utmost importance to us. As a result of the COVID-19 crisis, we are making the decision to move the 2020 Esri User Conference from San Diego to a virtual format.
For additional details and assistance, call Esri at 1-888-377-4576 or email us at email@example.com.
What is the cancellation and refund policy for registration?
Registration fees have been refunded. No additional action is required. We will be in touch soon with more information about the event details.
If you have already cancelled your registration and wish to reinstate it or have any questions, please call us at 1-888-377-4576 or email us at firstname.lastname@example.org.
How do I cancel my hotel, flight, and transportation reservations?
Hotel rooms booked through the Esri Housing Bureau have been cancelled with no penalties and no additional action required.
Unaffiliated accommodations or other travel costs—such as airfare, train or bus tickets, or rental cars—will need to be cancelled directly. We apologize for any inconvenience this may cause.
If you have any questions or concerns, email us at email@example.com.
What if I am already registered for Esri UC or I want to register now?
Registration is still required to attend the event.
If you already registered for Esri UC, your registration will automatically transfer to give you full access to the virtual conference. Your registration fee has been refunded. No additional action is required. We will be in touch soon with more information about the event.
If you have not registered for Esri UC, choose your access on the page above and click the appropriate Register now button.
If you have any questions or concerns, call Esri at 1-888-377-4576 or email us at firstname.lastname@example.org.
If I am an Esri user but I'm not current on my maintenance plan or subscription, how can I attend the virtual event?
Esri users who are not up-to-date on their maintenance plan or subscription, as well as future customers, will get access to the Plenary Session. To register for Esri UC, choose your access on the page above and click the Register now button.
To start or renew your Esri Maintenance Program subscription, contact Customer Service at email@example.com.
Will I receive confirmation of my registration?
Once you submit your registration, you will receive an email confirming that it has been received. If we are unable to confirm the information provided, we will reach out to you. Additional information about the event, such as the schedule and how to access the conference, will follow.
My organization is current on a maintenance plan or subscription, but I have been furloughed. Can I still attend?
Yes, you can still attend the virtual Esri UC. Please reach out to Esri at 1-888-377-4576 or email us at firstname.lastname@example.org for more information.
Will there be sessions convenient for my time zone?
Esri is working with our partners and distributors to make your attendance and participation possible during your normal business hours. We are determined to include our global users throughout the User Conference.