RAMTeCH has been in the business of Managed Services for over 20 years, and today, at any time we have several ongoing, long-term contracted managed services customers which encompass a wide range of technical services through mutually structured service level agreements (SLAs) including:
As-Built/Work Order Posting – Traditional elimination of work order backlogs and support ongoing GIS data management
Large Scale Data Management – Assess and remediate data issues
Software Development – Contract support, development, and enhancement of custom applications and integrations through staff augmentation
IT GIS System Administration – Ongoing critical support for ArcGIS Pro, ArcGIS Enterprise, ArcGIS Portal, and ArcGIS Online installations
Program and Project Management – Project scope, schedule, and budget management
Through structured SLAs that are designed specifically to fit each customer, RAMTeCH helps organizations overcome data, system, application, and maintenance challenges with our innovative managed services programs. These extended support engagements are intended to encompass just a few months to as many as five years or longer. Our programs focus on geospatial and operations data and technologies as well as software support through multiple environments and cloud hosting capabilities. In addition, our Managed Services feature flexible and rapidly scalable outsourced resources delivered through tightly structured models with key performance indicators that guarantee quality and predictable costs. One of the core hallmarks of RAMTeCH’s Managed Services is that while we are focused on the Esri platform, we are product-independent, so we can focus on the customer and its business free from any bias.